Brookdale Senior Living

  • Manager, Sales Operations- Hospice

    Job Locations US-TN-Brentwood
    Sales & Marketing
    Requisition Post Information* : External Company URL
    Location : Name
    BHS - General-DIV
    Location : Address
    111 Westwood Place
    Location : Location
  • Overview

    Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.


    Brookdale Healthcare Services is looking for a Manager of Sales Operation for Hospice!

    This position will be remote based with 80% national travel



    Responsible for promoting the development, deployment and success of sales related efforts including; sales processes, tools and technologies for Health Care Services business line, in conjunction with the Director of Sales Operations. Assists in the smooth onboarding and quick integration of new Home Health Coordinators through effective on-site training methods and participation in facilitating the BHS Sales Summit Training.  The selected Candidate will possess the ability to present analysis and strategic recommendations on objectives needed to grow relationships with referral sources for improved performance outcomes internally and externally.  The individual will be supporting the Sales function and will report directly to the Director of BHS Sales Operations.

    1. Possess and utilize expert knowledge of Home Health and/or Hospice, related customers and industry trends to offer solution minded focuses and viable sales strategies to Director of Sales and Sales Leaders.
    2. Support successful development, deployment, field training and monitoring of determined Sales efforts for Home Health/Hospice service lines.
    3. Maintain knowledge and propensity towards understanding and utilization of technological platforms, such as Analytical Data Tools, CRM and Informational Platforms, with an aptitude to implement, train and monitor field usage for optimization of platforms to each desired outcome as established, in conjunction with the Director of Sales.
    4. Systematically and routinely access and analyze the function of current Sales Tools and Process in the field, making recommendations for areas of improvement to optimize usage and improve outcomes.
    5. Utilize accomplished understanding of Home Health and/or Hospice Target Customer needs with demonstrated dexterity to develop poignant content for Sales Team Training materials, in conjunction with Director of Sales Operations.
    6. Effectively facilitate the Presentation of established Home Health and Hospice training material in various settings such as; one on one, small group and/or large Sales Summits with energy, clear messaging while engaging response and buy-in from target audience.
    7. Assist and support with new Home Health Coordinator on boarding and training in assigned market, in conjunction with Sales Leaders, Director of Sales, Area Sales Managers, Sales Managers and local Agency leadership.
    8. In conjunction with Director of Sales, present viable growth oriented recommendations for Marketing Campaigns, Account Management/Development and Home Health Coordinator development/training needs based on observations from the field.
    9. Maintain clear, relevant and timely communication to various audiences including sales leaders, sales managers, sales teams, operations and clinical partners. Demonstrate and maintain a commitment to Brookdale’s Mission, Cornerstones and BHS Sales methodologies and practices.

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


    Education and Experience

    1. Bachelor’s Degree in Marketing, Business and/or a minimum of 3-5 years managing sales representatives, preferably in a healthcare services industry.
    2. Proven success in developing and implementing sales training methodologies.
    3. Comprehensive Home Health and/or Hospice knowledge and experience.
    4. Excellent verbal and written communication, with effective Presentation ability to large group
    5. Ability to travel

    Certifications, Licenses, and Other Special Requirements
    Must be able to travel as required by the above duties. Must have a car with current insurance coverage and a valid driver’s license.


    Physical Demands and Working Conditions

    • Standing
    • Requires interaction with co-workers, residents or vendors
    • Walking
    • Sitting
    • Occasional weekend, evening or night work if needed to ensure shift coverage.
    • Use hands and fingers to handle or feel
    • Reach with hands and arms
    • Possible exposure to communicable diseases and infections
    • Climb or balance
    • Stoop, kneel, crouch, or crawl
    • Talk or hear
    • Exposure to latex
    • Ability to lift: Up to 25 pounds
    • Possible exposure to blood-borne pathogens
    • Possible exposure to various drugs, chemical, infectious, or biological hazards
    • Requires Travel: Frequently
    • Vision

    Management/Decision Making
    Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.


    Knowledge and Skills
    Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Familiarity with health care reimbursement. Knowledge of principles and techniques of effective written and verbal communications. Effective interpersonal skills in relating to physicians, other health specialists in the community, management and co-workers, over the phone and in person.


    Brookdale is an equal opportunity employer and a drug-free workplace.


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