A career with Brookdale Healthcare Services has never been so rewarding! Brookdale Home Health is ranked among the Top Ten largest home heath companies in the country. Many of our agencies carry a five-star rating and are recognized by Decision Health as Home Care Elite agencies. We own and operate more than 80+ agencies nationwide, serving approximately 17,000 patients throughout our Brookdale Home Health Division.
Brookdale. Bringing new life to senior living.
Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.
This role coordinates and communicates all activities within the home health agency related to Centralized Services. The role is responsible for tracking referrals within the Centralized Service workflow including Intake and Document management, communicating all aspects of the workflow status with appropriate Home Health Agency staff and promoting an ongoing culture of collaboration and efficiency throughout the referral process. This associate will be proficient in Electronic Management Systems including but not limited to electronic referral platforms, Physician Portals, Forcura and HCHB. This role will promote strong communication in support of both Operational and Sales functions within the Agency. This role also support scheduling and other office functions as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
High school diploma or General Education Degree (GED) required. Prefer one year experience scheduling and working with older adults or in a related healthcare setting.
Certifications, Licenses, and Other Special Requirements
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have knowledge and working capability of PCs, including Microsoft Word and Excel.
Physical Demands and Working Conditions
Brookdale is an equal opportunity employer and a drug-free workplace.