The Clinical Program Coordinator will be providing support for our Personal Solutions Program. Personal Solutions is Brookdale’s community run program that provides personalized daily care and management for residents’ unique incontinence or personal care needs.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Provides analytical and operational support to help divisions, districts and regions drive community programs to generate revenue and achieve sales goals. This position maintains working knowledge of Brookdale’s proprietary Personal Solutions order entry portal in order to support community leaders, troubleshoot order errors, and provide overall customer service to the field.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
Bachelor’s Degree or equivalent experience. Three to five years in sales analysis, and/or process analysis and improvement. Experience working in a program support role, senior living or long term care communities or similar healthcare environment a plus. Proficient in Microsoft Office required with heavy emphasis in Excel, PowerPoint, and Word.
Certifications, Licenses, and Other Special Requirements
Ability to think independently and creatively, identify opportunities for improvement and contribute ideas to the team. Strong organizational skills and the ability to multitask and manage multiple assignments at once. Ability to prioritize workload, demonstrate good judgment and problem solve independently.
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has a working knowledge of the organization. Ability to forecast problems and maintain strong conflict resolution skills. Working knowledge of Microsoft Office applications. Candidate should have strong relationship skills, along with excellent written and verbal communication skills.
Physical Demands and Working Conditions
Brookdale is an equal opportunity employer and a drug-free workplace.
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