This position will work full time from our Brentwood, TN community support center. To be considered you must be local or willing to relocate to the greater Nashville, TN area.

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Supports the DVP of Operations and Operating Committee in accomplishing the division’s overall mission and goals. Coordinates administrative function with other divisions and communicates the operating division’s needs with supporting department corporate leadership. Partners with division and home office cross-functional leaders to find solutions to field challenges through resource allocations, process enhancements, compliance follow-up, coordination of initiatives and communication of key company and division strategies in order to meet company performance expectations by division business units. Influences division actions to maximize company profitability while improving top-line occupancy and rate, customer and associate satisfaction and retention, within a framework of operational effectiveness.

1. Supports DVP of Operations in any and all duties and assigned projects, recommending business strategies and tactics aligned to achievement of performance expectations.
2. Coordinates the development and implementation of plans and objectives for the assigned ancillary functions consistent with the division’s goals.
3. Initiates and participates in active problem solving and decision making. Analyzes information to determine best course of action to maximize results for the division and communities, striving to align divisional policies, procedures and goals with those of the Community Support Center.
4. Acts as primary liaison with divisional functions in support of the DVP, Operations. Coordinates with field operations, asset management leaders and home office Emergency Response team in preparation for, response to and recovery from natural disasters and other significant emergencies that impact one-or-more Brookdale business unit locations.
5. Partners with Accounts Receivable, Business Office trainers and associates, Operations and Sales Leaders to maximize timely collection of balances due for intended cash flow from operations
6. Leads in capital budget planning activities, inclusive of raising awareness of identified needs and recommending priorities while considering capital funding source and any lease or ownership structures that influence the opportunity for achieving a needed return from any capital investments. Also partners with Development team for Program Max opportunities.
7. Serves as liaison to Home Office teams with an approved Strategic Initiative that has potential impact to field operations, ensuring proper planning and implementation, and to raise awareness of competing priorities so that field and community teams can focus mainly on daily delivery of our mission and achievement of performance expectations. Manages workflow approval processes as the last step for Operations approval for large pending financial transactions in Artiva, RIM and FIMS, questioning as needed the business impact of the proposed incentives, discounts or A/R write-offs.
8. Provides routine pushed communication and reports to field leaders to motivate intended progress toward key company priorities.
9. Supports field leaders with escalation of needs or connections to Business Process Owners who can prioritize internal and external resource allocation in support of overcoming various challenges faced.
10. Provides analysis and recommendations for Division Operating Committee members and field leaders in all aspects of the business, connecting cross-functional data and business process implications for the best possible business decisions that maximize near-term and long-term achievement of performance objectives.
11. Works with division and field leaders in actions related to the addition or deletion of business units from Brookdale’s portfolio. Provides recommendations that consider geographic mapping details, span of control limitations and potential revenue responsibility implications of various alternatives.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.

Education and Experience
Bachelor’s degree in Healthcare Administration or similar discipline preferred, or required Bachelor's degree from four-year University with two to four years of combined field operations and/or home office leadership experience.

Certifications, Licenses, and Other Special Requirements
Must have a valid driver’s license and access to a private vehicle for business use. Must be licensed according to state requirements. Must be able to travel by air on company business, as required by the responsibilities and expectations of the job.

Management/Decision Making
Uses strong analytic skills and an in-depth understanding of the organization and the business in order to lead others in strategic and tactical decisions and actions to achieve company objectives. Makes recommendations regarding overall business improvement and function of division communities and field support.

Knowledge and Skills
Has an advanced knowledge of the organization, industry, and one or more functional disciplines. Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments. Proficiency with Brookdale systems, Microsoft and other business software applications required.

Physical Demands and Working Conditions

• Standing
• Requires interaction with co-workers, residents or vendors
• Walking
• Sitting
• Use hands and fingers to handle or feel
• On-Call on an as needed basis
• Reach with hands and arms
• Possible exposure to communicable diseases and infections
• Stoop, kneel, crouch, or crawl
• Potential injury from transferring, repositioning, or lifting residents
• Talk or hear
• Exposure to latex
• Ability to lift: Up to 25 pounds 
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Requires Travel: Frequently
• Vision

Brookdale is an equal opportunity employer and a drug-free workplace.