Brookdale Senior Living

  • Customer Services Rep - BHS

    Job Locations US-FL-Daytona Beach
    Category
    Administration
    Requisition Post Information* : External Company URL
    https://www.brookdale.com/en.html
    ID
    2019-26558
    Location : Name
    HH Daytona
    Location : Address
    1900 Mason Avenue
    Location : Location
    US-FL-Daytona Beach
  • Overview

    A career with Brookdale Healthcare Services has never been so rewarding! Brookdale Home Health is ranked among the Top Ten largest home heath companies in the country. Many of our agencies carry a five-star rating and are recognized by Decision Health as Home Care Elite agencies. We own and operate more than 80+ agencies nationwide, serving approximately 17,000 patients throughout our Brookdale Home Health Division.

    Brookdale. Bringing new life to senior living.

     

    Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.

    Responsibilities

    Schedules appointments, provides information to callers, documents meeting minutes, and performs various administrative functions.

    1. Answers telephone and provides information to callers, routes calls to appropriate associate, and places outgoing calls. Greets visitors, determines nature of business, and refers visitors to appropriate individual.
    2. Types, edits, produces, and distributes a variety of documents including general correspondence, memorandums, statistical reports, presentation materials or other documents as requested.
    3. Routes incoming mail. Uses courier, U.S. mail, overnight mail, e-mail or facsimile machines to send documents as directed.
    4. Files correspondence and other records. Makes copies of correspondence or other printed material.
    5. Takes minutes at staff meetings and distributes accordingly.
    6. Orders office supplies and forms for associates and communities.
    7. Assists in the preparation and coding of invoices for payment.
    8. Assists in obtaining and/or completing new hire documentation for new associates.
    9. May maintain associate personnel and community files.
    10. Assists in the recruitment, orientation and retention of qualified staff.
    11. May conduct tours of the community.
    12. At the discretion of the Director, may supervise one or more associates.

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

    Qualifications

    Education and Experience
    High school diploma or general education degree (GED); and minimum of one year related experience and/or training; or equivalent combination of education and experience.

     

    Certifications, Licenses, and Other Special Requirements
    None

     

    Management/Decision Making
    Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.

     

    Knowledge and Skills
    Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions. Basic typing skills essential along with basic knowledge of PC's and word processing software, preferably in a Microsoft Windows environment. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

     

    Physical Demands and Working Conditions

    • Standing
    • Walking
    • Sitting
    • Use hands and fingers to handle or feel
    • Reach with hands and arms
    • Climb or balance
    • Stoop, kneel, crouch crawl
    • Talk or hear
    • Taste or smell
    • Ability to lift:  up to 25 pounds
    • Vision
    • Requires interaction with co-workers, residents or vendor

    Brookdale is an equal opportunity employer and a drug-free workplace.

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