Brookdale Senior Living

  • Director of Business Operations - Hospice - Wilsonville, OR

    Job Locations US-OR-Wilsonville
    Location : Name
    HOSP Portland
    Location : Address
    29757 SW Boones Ferry Road
    Location : Location
  • Overview

    Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.


    Directs the day-to-day business operations of the hospice program. This includes playing a significant role in managing both the revenue cycle and long-range planning efforts. As part of the leadership team, the Business Operations Director-Hospice supports the culture of the organization, as well as the mission and cornerstones of the hospice program.

    1. Acts as a contact for all staff, residents, prospects, community organizations, government agencies and the public in conjunction with the Hospice Director. In the absence of the Hospice Director, acts as agency administrator in charge.
    2. Supervises, directs, and motivates all department heads, supervisors and staff. Maintains superior orientation, training and morale.
    3. Ensures orientation and training programs are effectively executed.
    4. Develops annual operating and capital budgets in conjunction with the Hospice Director. Maintains budget accountability to the Hospice Director, aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget census goals for hospice. Continually explores means of revenue enhancement and expense reduction.
    5. Collaborates with Talent Acquisition in managing promotion, retention and termination activities ensuring that they are consistent with patient care goals and nationally developed staffing matrices.
    6. Collaborates with department heads in the establishment and negotiation of facility, hospital and vendor contracts. Maintains database of facility, hospital, vendor and physician contact files.
    7. Ensures that required pre-billing documentation including, all data for EOB, is submitted by field staff and uploaded by Team Assistants in a timely, accurate and efficient manner.
    8. Maintains records related to the hospice program state license, Medicare and Medicaid Certification, CHAP accreditation and any renewal and/or update process to maintain licenses, certifications and accreditations.
    9. Assists the national office in maintaining hospice liability, property, fidelity, compensation, insurance policies and packages; renewals annually.
    10. Manages the promotion, retention and termination activities, ensuring that they are consistent with patient care goals and nationally developed staffing matrices.
    11. Directs budget development for the hospice program.
    12. Institutes reporting mechanisms and controls to realize maximum fiscal efficiency consistent with patient care goals.

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


    Education and Experience
    Bachelor’s Degree in Business Administration or other related field required. Minimum five years operations experience required; or equivalent combination of education and experience.


    Certifications, Licenses, and Other Special Requirements


    Management/Decision Making
    Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.


    Knowledge and Skills
    Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has a working knowledge of a functional discipline.


    Physical Demands and Working Conditions

    • Standing
    • Walking
    • Sitting
    • Use hands and fingers to handle or feel
    • Reach with hands and arms
    • Stoop, kneel, crouch crawl
    • Talk or hear
    • Ability to lift:  up to 25 pounds
    • Vision
    • Requires interaction with co-workers, residents or vendors

    Brookdale is an equal opportunity employer and a drug-free workplace.


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