Care Transition Manager Needed for Kansas City Hospice. CTMs help to usher patients and their families to hospice. Position requires clinical knowledge, nurses or therapists/therapy assistants preferred. Requires compassion, knowledge of hospice services, customer service and patient education.
Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.
Brookdale Hospice is looking for a Care Transition Manager/Hospice Care Liaison to join our team. The ideal candidate will have a passion for educating and working with Residents and their Physicians! It is a liason role between our Brookdale communities and Brookdale Hospice, families and physicians to make the transition to hospice a smooth one.
This role will be covering our Brookdale communities in the Kansas City Metro area.
* Facilitate a consistent service delivery of the Brookdale Hospice Services continuum including highest quality care for the patient and family
* Participate in but not limited to identification of clinical needs with residents & the coordination of collaborative Care for Hospice Services while additionally accountable for completing the referral process including communicating to the patient, the family, the staff and other professionals as appropriate
* Participate in regular meetings with Executive Directors and Area Managers to review customer experience, quality of care delivery, and program growth
* Serve as an educational resource to the community regarding healthcare services
Education and Experience
Minimum two years of experience in healthcare with experience participating in Collaborative Care (or similar) meetings and influencing customers preferred.
Certifications, Licenses, and Other Special Requirements
LPN or LSW preferred but not required.
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Proficiency in Microsoft Office and Windows. Ability to work holidays and weekends as operation demands. Ability to maintain the highest standards of ethical, professional, and clinical judgment. Ability to address staff, residents, and visitors in a courteous and friendly manner. Effective verbal and written communication skills required. Must be willing and able to communicate with residents of various levels of functioning and various types of personalities. Willingness to communicate perceived physical and emotional needs of residents to other skilled staff to assist with addressing their care needs.
Physical Demands and Working Conditions
Brookdale is an equal opportunity employer and a drug-free workplace.