Brookdale Senior Living

  • Lead RN Intake Nurse - Brentwood TN

    Job Locations US-TN-Brentwood
    Category
    Healthcare
    Requisition Post Information* : External Company URL
    https://www.brookdale.com/en.html
    ID
    2019-27730
    Location : Name
    BHS Central Services - DIV
    Location : Address
    111 Westwood Place
    Location : Location
    US-TN-Brentwood
  • Overview

    Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.

    Responsibilities

    Leads the Intake Nurses and clerical staff within Centralized Intake Services. Ensures that the Centralized Intake staff comply with policies and procedures developed, and maintain expected standards for productivity and customer service.

    1. Provides support and assistance for Centralized Intake staff as needed to ensure an efficient operation.
    2. Maintains presence on intake floor at all times to answer questions related to orders and other clinical intake issues, provide support/guidance and answer questions related to referral needs.
    3. Assists clinical staff in troubleshooting clinical questions and/or concerns in regards to referral content.
    4. Provides team coverage based on referral volume and/or staffing as needed.
    5. Participates in “on call’ schedule for Central Intake clinical coverage on weekends and holidays to meet the needs of the networks.
    6. Acts as mentor for new Centralized Intake Associates related to clinical questions.
    7. Provides updates on staffing needs, training needs and agency-specific requirements to Intake Director to ensure efficiency of operations.
    8. Participates in Quality Improvement activities as requested to ensure ongoing success of and revisions to processes and procedures.
    9. Provides feedback and recommendations for process revisions based on agency and patient care needs.
    10. Stays abreast with updates to computer software programs as they relate to Intake process.
    11. Acts as software and process “super-user” to support ongoing training.
    12. Communicates and maintains relationships with referral sources, attending physicians, Brookdale associates and other agencies as needed to coordinate initiation of services and ensure a seamless transition.
    13. Maintains direct communication with the Director of Clinical Services (DCS) and Clinical Services Manager (CSM) regarding referrals and potential admissions.
    14. Provides daily reporting to care team regarding pending admissions, new admissions, and outstanding (open) items.
    15. Adheres to communication guidelines established by Brookdale and local and regional management.
    16. Provides professional customer service to associates, patients, physicians and other referral sources.
    17. Maintains a safe and clean work area and adheres to facility/corporate safety standards.
    18. Promotes commitment to Brookdale standards, systems, policies, and procedures. Adheres to established confidentiality standards and promotes the standards are maintained by all regional office and field level associates.

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

    Qualifications

    Education and Experience
    Diploma or Associate’s Degree in Nursing plus a minimum of 2 years of home health experience, with a minimum of two years of experience in a supervisory capacity. Bachelors’ Degree preferred. High level knowledge of home health referral process. Confident and passionate about advocating for patients care, coordinating care and communicating patient needs to the interdisciplinary team. Excellent interpersonal, communication, and negotiation skills. Basic computer skills, including Microsoft Office Suite products required. Demonstrated knowledge of Federal and Local standards, as well as Regulatory compliance with Home Health and Hospice Conditions of Participation (CoPs) and Local Coverage Determinations (LCDs) as related to Intake functions. Demonstrated ability to manage defined systems and processes within Brookdale Healthcare Services and successfully convey knowledge. Possesses excellent oral and written communication and teaching skills.

     

    Certifications, Licenses, and Other Special Requirements
    RN with current, active and unrestricted license in the state of Tennessee. Must be able and willing to obtain and maintain additional licensure in the state(s) of assigned territory.

     

    Management/Decision Making
    Uses independent judgment to make decisions based on establish procedures. Solves problems using standard procedures and precedents. Knows when to refer issues to management and when to handle them personally.

     

    Knowledge and Skills
    Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has a working knowledge of the organization. Must be able to work under stress and in a fast-paced environment. Demonstrates professional conduct and ethics according to agency policy and procedure. Demonstrates compliance with agency policies and procedures, and federal, state, and local regulations. Must maintain confidentiality of patient information and agency operations.

     

    Physical Demands and Working Conditions

    • Standing
    • Walking
    • Sitting
    • Use hands and fingers to handle or feel
    • Reach with hands and arms
    • Stoop, kneel, crouch crawl
    • Talk or hear
    • Ability to lift:  up to 25 pounds
    • Vision
    • Requires interaction with co-workers, residents or vendors
    • Occasional weekend, evening or night work if needed to ensure shift coverage
    • On-Call on an as needed basis

    Brookdale is an equal opportunity employer and a drug-free workplace.

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