Brookdale Senior Living

  • Corp Intake Associate - Brentwood TN

    Job Locations US-TN-Brentwood
    Requisition Post Information* : External Company URL
    Location : Name
    BHS Central Services - DIV
    Location : Address
    111 Westwood Place
    Location : Location
  • Overview

    Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.


    Completes functions related to the intake process for Home Health/Hospice patients for assigned geography including workflow within the Electronic Medical Records (EMR) system. Responsibilities include, but are not limited to, managing the intake process for Home Health/Hospice, setting up patient account information, and facilitating face-to-face physician encounter visit.

    1. Reviews, approves and coordinates all referrals directed toward assigned geography. Manages all assigned intake/admission EMR workflow for Home Health patients (initial referrals, physician verification, etc.) per assigned care team.
    2. Provides daily reporting to team regarding pending admissions, new admission and outstanding (open) items.
    3. Coordinates with care team in facilitating completion of physician face-to-face patient appointment/encounter visit. Responsible for the face-to-face encounter workflow process as assigned within the EMR, which includes contacting the physician’s office to verify visit or schedule visit, request visit documentation, and log activity within the EMR.
    4. Builds and maintains positive relationships and rapport with co-workers, associates, patients and their family members and community personnel.
    5. Adheres to communication guidelines established by Brookdale and local and regional management.
    6. Provides professional customer service to associates, patients, physicians, and other referral sources.
    7. Maintains a safe and clean work area and adheres to facility/corporate safety standards.
    8. Adheres to established confidentiality standards as required by Brookdale and HIPAA concerning community and patient information.
    9. Completes special projects as assigned by the management team.

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


    Education and Experience
    High School Diploma required. A minimum of two years of experience in an office setting, at least one year of home health agency office experience preferred. Proficiency with computer use and software applications including MS Office software products required and experience with EMR software preferred.


    Certifications, Licenses, and Other Special Requirements
    Ability to work varying hours, including weekends, nights and holidays.


    Management/Decision Making
    Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.


    Knowledge and Skills
    Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Excellent oral and written communication skills, as well as exceptional customer service skills. Must have excellent organizational skills. Proficiency with computers and software applications such as Microsoft Office software.


    Physical Demands and Working Conditions

    • Standing
    • Walking
    • Sitting
    • Use hands and fingers to handle or feel
    • Reach with hands and arms
    • Talk or hear
    • Ability to lift:  up to 50 pounds
    • Vision
    • Requires interaction with co-workers, residents or vendors
    • Occasional weekend, evening or night work if needed to ensure shift coverage
    • On-Call on an as needed basis
    • Exposure to latex
    • Requires Travel:  Occasionally

    Brookdale is an equal opportunity employer and a drug-free workplace.


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