Brookdale Senior Living

  • Patient Account Representative

    Job Locations US-TN-Brentwood
    Location : Name
    FSS-Healthcare AR-NSH
    Location : Address
    111 Westwood Place
    Location : Location
  • Overview

    Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.


    Responsible for the oversight of charges input and billed to Medicare, using online systems, claims verification/management, and related customer service for patients. Responsible for ensuring that final claims are released with proof of audit from agencies. Responsible for billing to all carriers.

    1. Runs general RAP report.
    2. Bills RAPs.
    3. Posts charges.
    4. Works with agencies to ensure timely receipt of information.
    5. Verifies final claims through audit with agencies.
    6. Bills final claims.
    7. Follows-up on Medicare and Insurance Primary claims as appropriate.
    8. Corrects Medicare claims online as appropriate.
    9. Monitors aging claims and ensures timely processing.
    10. Provides support and direction to field staff.

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


    Education and Experience
    High school diploma or general education degree (GED) and minimum of one to three years related experience; or equivalent combination of education and experience. Previous Medicare online billing and Home Health experience is required. Experience with Medicare Part A is preferred.


    Certifications, Licenses, and Other Special Requirements


    Management/Decision Making
    Makes standard and routine decisions based on detailed guidelines with limited independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor


    Knowledge and Skills
    Has a basic level of skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions. Full understanding of billing-related computer systems. Knowledge of insurance payers. Proficiency in computers to include Microsoft Word and Excel. Ability to organize daily activities within the office to promote timely and efficient transmission of information. Strong communication and customer service skills. Effective interpersonal and organizational skills accompanied with the ability to work with a high level of volume and detail. Ensures adherence to HIPAA and all laws pertaining to confidentiality.


    Physical Demands and Working Conditions

    • Standing
    • Walking
    • Sitting
    • Use hands and fingers to handle or feel
    • Reach with hands and arms
    • Talk or hear
    • Ability to lift:  up to 10 pounds
    • Vision
    • Requires interaction with co-workers, residents or vendors

    Brookdale is an equal opportunity employer and a drug-free workplace.


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