Brookdale Senior Living

  • Host/Hostess

    Job Locations US-OH-Columbus
    Category
    Community Operations
    ID
    2019-37934
    Location : Name
    Brookdale Trillium Crossing
    Location : Address
    3500 Trillium Crossing
    Location : Location
    US-OH-Columbus
  • Overview

    Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.

    Responsibilities

    Greets and seats residents and guests in a timely manner, ensuring customer satisfaction. Presents menus to guests in a friendly, professional, and quick manner. Interacts with guests in the dining room to ensure a positive dining experience.

     

    1. Greets and seats residents with a friendly and welcoming attitude in a timely manner in accordance with company standards. Presents menus to guests and informs them of specials.
    2. Observes tables and keeps track of clean, dirty and occupied tables. Assists wait staff and bussers in serving, bussing and resetting tables.
    3. Cleans and organizes host area.
    4. Answers phone and responds to questions. Reports any resident concerns to the Dining Room Manager immediately.
    5. Interacts with guests in the dining room to ensure a positive dining experience.
    6. Assists wait staff and bussers in serving, bussing, and resetting tables as needed.
    7. Assists the Dining Room Manager in supervising and training staff as needed.
    8. Attends all training in-service seminars and pre-shift meetings.
    9. Assists in special events.

     

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

    Qualifications

    Education and Experience
    High school diploma or general education degree (GED) preferred. Prior food service/restaurant experience preferred.

     

    Certifications, Licenses, and Other Special Requirements
    Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.

     

    Management/Decision Making
    Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.

     

    Knowledge and Skills
    Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions. Excellent communication skills. Effective organizational skills. Ability to multi-task. Knowledge of workplace safety procedures.

     

    Physical Demands and Working Conditions

    • Standing
    • Requires interaction with co-workers, residents or vendors
    • Walking
    • Sitting
    • Occasional weekend, evening or night work if needed to ensure shift coverage.
    • Use hands and fingers to handle or feel
    • Reach with hands and arms
    • Possible exposure to communicable diseases and infections
    • Stoop, kneel, crouch, or crawl
    • Talk or hear
    • Exposure to latex
    • Ability to lift: Up to 25 pounds
    • Possible exposure to blood-borne pathogens
    • Possible exposure to various drugs, chemical, infectious, or biological hazards
    • Vision

     

    Brookdale is an equal opportunity employer and a drug-free workplace.

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