Brookdale Senior Living

  • Regional Director of Quality Services

    Job Locations US-TN-Brentwood
    Location : Name
    BHS - Operations-DIV
    Location : Address
    111 Westwood Place
    Location : Location
  • Overview

    Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.


    Responsible for the implementation and integrity of the quality services of Brookdale Healthcare Services. Develops, refines, implements, and communicates all clinical quality improvement activities, and objectives. Acts as subject matter expert to ensure quality programs will meet/exceed guidelines. Using available data analytics, responsible for monitoring and reporting results of quality efforts and providing guidance to the field and senior leadership team on matters relating to progress. Promotes commitment to corporate standards, codes of conduct and ensures compliance with local, federal and Medicare laws and requirements.

    1. Manages and directs quality services while promoting company-wide understanding, communication, and coordination of quality standards.
    2. Develops, implements and refines the comprehensive processes of the quality program to meet the demographic needs of the population served, key stakeholders, and partners.
    3. Analyzes and reports patient care data and develops plans and programs to support continuous quality improvement.
    4. Works collaboratively with key corporate and field leaders to identify opportunities for improvement, trend analysis, and education that results in action plans for problem resolution.
    5. Represents quality programs by facilitating and participating in assigned committees and workgroups.
    6. Educates and communicates within the company matrix on risk adjustment, quality measurement, and clinical documentation requirements.
    7. Supervises Quality Support Specialists to identify opportunities for collaboration and facilitates development and follow up of action plans or deliverables.
    8. Attends national, regional and local meetings, as requested.
    9. Promotes commitment to Brookdale standards, systems, policies, and procedures. Educates associates regarding corporate commitment to all laws, regulations, and guidelines of the company, state, and federal programs. Adheres to established confidentiality standards and promotes the standards are maintained by all regional office and field level associates.

    This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


    Education and Experience
    Bachelor Degree in Nursing required. Minimum five years of home health experience and three years of management experience required; or equivalent combination of education and experience.

    Certifications, Licenses, and Other Special Requirements
    Current state licensure and / or minimum qualifications required for a nursing. Current OASIS and Coding certifications required.


    Physical Demands and Working Conditions

    • Standing
    • Requires interaction with co-workers, residents or vendors
    • Walking
    • Sitting
    • Occasional weekend, evening or night work if needed to ensure shift coverage.
    • Use hands and fingers to handle or feel
    • Reach with hands and arms
    • Climb or balance
    • Stoop, kneel, crouch, or crawl
    • Talk or hear
    • Ability to lift: Up to 10 pounds
    • Requires Travel: Frequently
    • Vision

    Management/Decision Making
    Uses independent judgment to establish agency procedures and overall strategic direction. Solves multifaceted problems that require understanding and evaluation of impacts on the organization.


    Knowledge and Skills
    Possesses extensive knowledge of a professional discipline and maintains extensive theoretical business and industry knowledge. Extensive clinical knowledge in Nursing, Physical, Occupational, and Speech/Language Therapy and related improvement processes. Demonstrated proficiency with Federal and Local standards, as well as, Regulatory compliance with Home Health and Hospice Conditions of Participation and Coverage Determinations. Demonstrated ability to manage defined systems and process within Brookdale Healthcare Services and successfully convey knowledge. Possesses excellent written and verbal communication and teaching skills.


    Brookdale is an equal opportunity employer and a drug-free workplace.


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