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Serves as a member of the Claims, Litigation & Risk team by actively analyzing, managing and providing legal counsel on incidents, claims, and lawsuits. This team member will also take lead on identifying and implementing risk mitigation measures.
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Performs initial evaluations of professional liability and general liability claims and litigation, including research and analysis of applicable laws, application of regulations and policies as well as assessing exposure and liability, and determining litigation strategy.
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Partners with, directs, and manages outside counsel on litigation strategy.
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Participates in mediations, arbitrations, settlement conferences, and trials.
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Proactively identifies legal risks and develops mitigation measures.
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Provides legal and risk mitigation support to cross-functional teams through the claims and litigation process by conducting interviews, evaluating witness credibility, analyzing and compiling records and documents, and preparing status updates on litigation and claim.
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Reviews and assists in the preparation of material pleadings.
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Coordinates and oversees the record production process. Handles confidential, sensitive, proprietary and privileged information, reviews requests, assesses production costs and expenses, and conducts review and evaluation of records for relevance, responsiveness, and privileged.
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Provides legal advice to cross-functional teams.
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Operates independently and in coordination with other members of the Claims, Litigation and Risk team to develop and execute strategy for a variety of claims and litigation including, but not limited to, professional liability, general liability, commercial, and complex matters.
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Establishes and maintains relationships, credibility, and trust with clients, stakeholders, legal team members, and other colleagues.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Our business office coordinators provide support to the community, which include accounts receivable, accounts payable, payroll and other human resources related duties.
- You will also track community accounting changes, prepare and record all invoices for the community, assist with new hire documentation as well as organize and maintain personnel, resident, marketing and other files as needed.
- An Associate's degree (A. A.) or equivalent from a two-year college or technical school; or minimum of one to two years related experience and/or training; or equivalent combination of education and experience is preferred.
Brookdale is an equal opportunity employer and a drug-free workplace.
Job Summary
In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.
Essential Functions
- Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting.
- Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled.
- Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director.
- Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale.
- May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director.
- Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events.
- Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions.
- Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards.
- Plans and schedules programming events outside the community, which may include driving a community motor vehicle.
- Maintains and adheres to department monthly budget and expense control and may manage volunteer program.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
- Responsible for the ever-evolving implementation of the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners), including promotion of culture with Sales partners and prospects.
- Provide subject matter expertise to the community leadership team regarding engagement and quality of life for residents.
- Requires at least one year of direct experience with adults. Leadership experience and a degree in a related field are preferred (therapeutic recreation, gerontology, health care, education or other related field).
Brookdale is an equal opportunity employer and a drug-free workplace.
Job Summary
Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. In alignment with Brookdale’s Resident and Family Engagement philosophy, assists in providing person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.
Essential Functions
- Supports the implementation of a person centered program to meet individual needs and interests of the residents. Assists in leading and engaging residents in the 7 domains of well-being programs – purposeful, intellectual, social, spiritual, emotional and physical in a dementia friendly structured environment; including sensory focused small groups for residents who cannot participate in a large group setting.
- Assists the Program Manager or Coordinator in the review of individual resident’s service plans and completes program documentation, as required by Brookdale standards or state requirements.
- Assists the program manager or coordinator in ensuring dementia care programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards.
- Assists in providing guidance and resource to associates on the importance of programming/engagement and other areas regarding the quality of life for residents.
- Coordinates and participates in special events at the community including family socials, marketing/sales and open houses.
- Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits. Communicates with families regarding residents’ personal needs and successes.
- Assists Manager or Coordinator with meeting the department’s quality improvement initiatives including the Brookdale Excellence Standards Tool (BEST).
- Supports plans and scheduled programming events outside the community, which may include driving a community motor vehicle.
- Assists with volunteer program, including training and supervising volunteers.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
Under general supervision, creates, designs, and executes content, images and videos for Brookdale’s websites. Assists with web user testing, analytics and updates as needed.
- Assists with updating website with correct, up-to-date information for our communities and brand.
- Monitors community web pages for compliance, enforce standards, and make recommendations for non-compliant pages.
- Working with a Web Manager, reviews, edits, and approves brand and local community content.
- Working with a Web Manager, creates a variety content, pages and landing pages, for website as needed including editing content, imagery and videos.
- Works directly with writers and creative team to meet deadlines and gain internal/external approvals.
- Grows to learn web marketing best practices across platforms, assists with managing as directed. Assists with research related to expected business and user-benefits of website changes.
- Provides input to strategies to promote the organization’s product lines through the website.
- Working with a Manager makes recommendations on content and layout to improve local and overall website community performance.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
The Web Content Marketing Manager provides leadership to the web team’s strategy by guiding, applying and disseminating content best practices as part of a larger, cross-functional team. Works closely with the Brand, Digital, Lifecycle, and Creative teams, and must be able to understand their objectives, KPIs and compliance requirements, break them into executional content offerings, and collaborate with a cross matrixed team within Marketing and across the organization to gain alignment and cohesive messaging for varying audiences. Leads the creation and delivery of work in the content strategy space in order to bring together the varied aspects of strategic content such as user-experience and SEO to deliver a cohesive, brand-oriented and user-focused content experience across various media channels.
- Develops a thorough understanding of the company’s strategy, vision and corresponding audiences based on existing and in process research to map crucial touchpoints across each journey to tailor messaging to them that will put our product-offering top of mind and nurture their decision to choose us serve their needs
- Defines long term web content strategy and vision for the company, aligning with core company goals and key performance metrics that assist marketing and public relations leaders achieve their goals based on research, site audits, competitive assessments, consumer testing, SEO and more.
- Manages internal and external team members to execute on the development and implementation of content creation, placement and repurposing to benefit the overall content strategy; including but not limited to defining the governance/workflow of content creation, improvements on existing processes, and managing the planning, copy editing, approval, delivery, form and distribution timing by channel.
- Establishes high level content partnerships with industry leading organizations that provide value to our customer audience, as well as lift Brookdale’s position in the industry.
- Collaborates with digital, creative, brand, and public relations teams as well as subject matter experts across the organization and/or regions to understand and create documentation such as content editorial calendars, and content models by identifying audiences as well as pillars, themes, concepts, sources, and types of content to help support strategic business objectives and customer requirements through highly engaging content marketing channels.
- Positions the company as a thought leader by creating highly engaging, innovative and results-driven content that is original and unique to the brand both inside and outside the industry
- Maintains community content on BKD and other sites to transform local websites into a lead generation platform optimizing the user experience.
- Establishes procedures and processes to measure and report on the impact of content to website traffic and statistics, including inquires, leads and visits scheduled.
- Manages team of writers and contracted project writers, and project budgets.
- Conducts web content trend research to identify new opportunities, as well as, comparative analysis of competing sites to identify growth areas for content development based on learnings.
- Works with direct response team to ensure landing page content needs are met and optimized for conversion.
- Communicates strategy and learnings across organizational stakeholders through ongoing reporting and assessment, providing content revisions and/or recommendations to optimize and repurpose varying content types that help the channel stakeholders achieve their goals and incrementally improve performance over time.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
Job Summary
In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.
Essential Functions
- Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting.
- Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled.
- Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director.
- Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale.
- May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director.
- Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events.
- Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions.
- Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards.
- Plans and schedules programming events outside the community, which may include driving a community motor vehicle.
- Maintains and adheres to department monthly budget and expense control and may manage volunteer program.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
- Responsible for the ever-evolving implementation of the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners), including promotion of culture with Sales partners and prospects.
- Provide subject matter expertise to the community leadership team regarding engagement and quality of life for residents.
- Hire, train, and supervise at least one full-time associate to ensure all expectations are in place.
- Facilitate, plan, collaborate, and partner between service lines (Independent Living, Assisted Living, Memory Care, and Skilled Nursing) to optimize a culture of engagement reaching all areas of the campus, where applicable.
- Requires at least two years of direct experience with adults and leadership experience. A degree in a related field is preferred (therapeutic recreation, gerontology, health care, education or other related field).
Brookdale is an equal opportunity employer and a drug-free workplace.
Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.
Job Summary
Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. In alignment with Brookdale’s Resident and Family Engagement philosophy, assists in providing person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.
Essential Functions
- Supports the implementation of a person centered program to meet individual needs and interests of the residents. Assists in leading and engaging residents in the 7 domains of well-being programs – purposeful, intellectual, social, spiritual, emotional and physical in a dementia friendly structured environment; including sensory focused small groups for residents who cannot participate in a large group setting.
- Assists the Program Manager or Coordinator in the review of individual resident’s service plans and completes program documentation, as required by Brookdale standards or state requirements.
- Assists the program manager or coordinator in ensuring dementia care programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards.
- Assists in providing guidance and resource to associates on the importance of programming/engagement and other areas regarding the quality of life for residents.
- Coordinates and participates in special events at the community including family socials, marketing/sales and open houses.
- Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits. Communicates with families regarding residents’ personal needs and successes.
- Assists Manager or Coordinator with meeting the department’s quality improvement initiatives including the Brookdale Excellence Standards Tool (BEST).
- Supports plans and scheduled programming events outside the community, which may include driving a community motor vehicle.
- Assists with volunteer program, including training and supervising volunteers.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees.
- Develops standards for organization and supervision of dining services.
- Maintains quality dining services within the prescribed budget.
- Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals.
- Oversees the food preparation and cooking, to ensure meals are prepared per company procedures.
- Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed.
- Prepares cleaning schedule, production worksheet and staff schedules.
- Maintains inventory of food and nonfood items.
- Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services.
- Develops and directs cost control system; prepares and submits department budget to director.
- Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed.
- Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control.
- Ensures a continuous quality improvement program is in place and appropriate follow-up occurs.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Job Summary
Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. In alignment with Brookdale’s Resident and Family Engagement philosophy, assists in providing person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.
Essential Functions
- Supports the implementation of a person centered program to meet individual needs and interests of the residents. Assists in leading and engaging residents in the 7 domains of well-being programs – purposeful, intellectual, social, spiritual, emotional and physical in a dementia friendly structured environment; including sensory focused small groups for residents who cannot participate in a large group setting.
- Assists the Program Manager or Coordinator in the review of individual resident’s service plans and completes program documentation, as required by Brookdale standards or state requirements.
- Assists the program manager or coordinator in ensuring dementia care programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards.
- Assists in providing guidance and resource to associates on the importance of programming/engagement and other areas regarding the quality of life for residents.
- Coordinates and participates in special events at the community including family socials, marketing/sales and open houses.
- Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits. Communicates with families regarding residents’ personal needs and successes.
- Assists Manager or Coordinator with meeting the department’s quality improvement initiatives including the Brookdale Excellence Standards Tool (BEST).
- Supports plans and scheduled programming events outside the community, which may include driving a community motor vehicle.
- Assists with volunteer program, including training and supervising volunteers.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
- Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
- May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Brookdale is an equal opportunity employer and a drug-free workplace.
Provides direct supervision of care giving within the community. Ensures residents are treated with respect and dignity recognizing individual needs and encouraging independence. Fosters a homelike atmosphere throughout the community.
- Provides direct supervision of resident care staff, which includes monitoring job performance, collaborating with community leadership on associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed.
- Coordinates training and education of resident care staff on an ongoing basis.
- Verifies all associate hours on time cards and weekly hours report. Completes nursing schedules to assure proper coverage to meet resident needs and according to budget. This includes arranging replacement staffing when necessary and maintaining clear records of all changes, requests and irregularities.
- Observes residents health status, takes actions to address concerns within scope of practice, and reports all significant changes, reactions to medications and treatment or significant incidences to Health and Wellness Director (or designee) in a timely manner.
- Assists the Health and Wellness Director (or designee) in medication management, ordering medication from pharmacy and maintaining records as dictated in Brookdale Senior Living policies and procedures manual. Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards.
- If within scope of practice, may administer medication to residents; may review capabilities of residents who self-administer medications on a regular basis (refer to state regulations regarding medication assistance and documentation).
- Monitors staff in administration of medication, to include frequents audits of medication administration records (MAR).
- Observes residents, records significant reactions, and notifies community leadership of resident's condition and reaction to drugs, treatments, and significant incidents. Responds promptly to all emergency calls from residents.
- Communicates to families regarding resident's personal needs and achievements. Reminds families of need for scheduled physician, dental, or eye appointments. Assigns vital signs to associates and monitors compliance. Assures in-house ancillary medical services such as podiatrist, doctor visits, psych visits, labs, x-ray, ambulance, etc. are scheduled and followed through.
- Assists in organizing and developing service plan reviews as required, with appropriate resident care team members and resident families.
- Participates in the maintenance of resident charts including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately.
- Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by community leadership.
- Performs daily, weekly and monthly safety and infection control checks of the home and grounds, assisting the community leadership for resident health and safety purposes.
- Participates in community functions including family socials and open houses. Communicates with community professionals.
- Shares on-call duties as required.
Brookdale is an equal opportunity employer and a drug-free workplace.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.
Leader responsible for the community’s daily operations, associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.
- Is responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary; builds and maintains strong working relationships with management team.
- In connection with the district team, develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; reviews and manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards.
- Acts as a hands-on leader who supervises, directs, and motivates community staff; provides assistance as needed. Encourages teamwork and collaboration and cultivates an inclusive community culture. Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements.
- Attracts, develops, engages, and retains associates in accordance with Company policies. Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates. Analyzes trends in recruiting, turnover, and retention to continually improve community performance.
- Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Is proactive in solving problems and resolving issues with support from district leaders. Leads efforts to leverage satisfied residents and families to grow community occupancy. Partners with the Resident Council as necessary. Administers resident satisfaction and other surveys and works with district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement.
- For assisted living or memory care communities, creates collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Assists in developing and conducting service plan reviews, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents.
- Demonstrates a high degree of financial acumen as it relates to community operations; works to meet or exceed budgeted revenue and profitability; and proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations.
- Drives sales and marketing efforts in collaboration with community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Engages with prospects who tour the community. Identifies trends and implements approved sales and marketing activities and strategies to maximize revenue (RevPAR).
- Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate agencies and groups.
- Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence.
- Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.
- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
- Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
- May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Brookdale is an equal opportunity employer and a drug-free workplace.
Oversees daily operations of the kitchen and ensures the highest quality food products. Directly supervises and trains kitchen personnel on all related culinary activities.
- Oversees breakfast, lunch and dinner for quality assurance of meal presentation and portion control.
- Selects recipes, prepares and coordinates all meals. Coordinates prep for the following day’s menu.
- Creates new dishes and develops recipes, standardizing recipes to ensure consistent quality. Establishes presentation technique and quality standards. Plans, modifies and develops menus.
- Performs a pre-meal meeting with food servers to review detail of daily menu.
- Ensures an adequate number of culinary associates each shift and ensures absences are covered.
- Estimates food consumption and requisitions food purchases. Monitors and maintains inventory.
- Assists in the adherence to maintaining budget compliance for daily food costs.
- Assists in applying appropriate loss prevention procedures.
- Assists in hiring, training, scheduling, disciplining and terminating associates. Provides training for all kitchen staff.
- Assists in the coordination and execution of special events.
- Maintains kitchen cleanliness and food preparation according to state and local health department code requirements. Ensures all kitchen equipment is in working order and kept clean at all times. Oversees the proper inventory, storage and use of cleaning chemicals. Keeps waste to a minimum by utilizing food storage and food recycling techniques.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners).
- Assist the Engagement department as led by your Coordinator, Manager, or Director.
- Build relationships with residents to cultivate person-centered engagement and bridge connections between residents.
Brookdale is an equal opportunity employer and a drug-free workplace.
Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.
- Our business office coordinators provide support to the community, which include accounts receivable, accounts payable, payroll and other human resources related duties.
- You will also track community accounting changes, prepare and record all invoices for the community, assist with new hire documentation as well as organize and maintain personnel, resident, marketing and other files as needed.
- An Associate's degree (A. A.) or equivalent from a two-year college or technical school; or minimum of one to two years related experience and/or training; or equivalent combination of education and experience is preferred.
Brookdale is an equal opportunity employer and a drug-free workplace.
Job Summary
In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.
Essential Functions
- Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting.
- Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled.
- Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director.
- Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale.
- May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director.
- Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events.
- Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions.
- Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards.
- Plans and schedules programming events outside the community, which may include driving a community motor vehicle.
- Maintains and adheres to department monthly budget and expense control and may manage volunteer program.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
Manages the day-to-day clinical services of the community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.
Provides direct supervision of care giving within the community. Ensures residents are treated with respect and dignity recognizing individual needs and encouraging independence. Fosters a homelike atmosphere throughout the community.
- Provides direct supervision of resident care staff, which includes monitoring job performance, collaborating with community leadership on associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed.
- Coordinates training and education of resident care staff on an ongoing basis.
- Verifies all associate hours on time cards and weekly hours report. Completes nursing schedules to assure proper coverage to meet resident needs and according to budget. This includes arranging replacement staffing when necessary and maintaining clear records of all changes, requests and irregularities.
- Observes residents health status, takes actions to address concerns within scope of practice, and reports all significant changes, reactions to medications and treatment or significant incidences to Health and Wellness Director (or designee) in a timely manner.
- Assists the Health and Wellness Director (or designee) in medication management, ordering medication from pharmacy and maintaining records as dictated in Brookdale Senior Living policies and procedures manual. Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards.
- If within scope of practice, may administer medication to residents; may review capabilities of residents who self-administer medications on a regular basis (refer to state regulations regarding medication assistance and documentation).
- Monitors staff in administration of medication, to include frequents audits of medication administration records (MAR).
- Observes residents, records significant reactions, and notifies community leadership of resident's condition and reaction to drugs, treatments, and significant incidents. Responds promptly to all emergency calls from residents.
- Communicates to families regarding resident's personal needs and achievements. Reminds families of need for scheduled physician, dental, or eye appointments. Assigns vital signs to associates and monitors compliance. Assures in-house ancillary medical services such as podiatrist, doctor visits, psych visits, labs, x-ray, ambulance, etc. are scheduled and followed through.
- Assists in organizing and developing service plan reviews as required, with appropriate resident care team members and resident families.
- Participates in the maintenance of resident charts including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately.
- Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by community leadership.
- Performs daily, weekly and monthly safety and infection control checks of the home and grounds, assisting the community leadership for resident health and safety purposes.
- Participates in community functions including family socials and open houses. Communicates with community professionals.
- Shares on-call duties as required.
Brookdale is an equal opportunity employer and a drug-free workplace.
- Responsible for leading the reception area and serving the needs of residents, visitors, and staff by offering information and assistance in a friendly, efficient, and courteous manner.
- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
- May sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
- May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
- High school diploma or general education degree (GED) required; and minimum of one to two years related experience and/or training; or equivalent combination of education and experience.
Brookdale is an equal opportunity employer and a drug-free workplace.
- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners).
- Assist the Engagement department as led by your Coordinator, Manager, or Director.
- Build relationships with residents to cultivate person-centered engagement and bridge connections between residents.
Brookdale is an equal opportunity employer and a drug-free workplace.
Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees.
- Develops standards for organization and supervision of dining services.
- Maintains quality dining services within the prescribed budget.
- Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals.
- Oversees the food preparation and cooking, to ensure meals are prepared per company procedures.
- Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed.
- Prepares cleaning schedule, production worksheet and staff schedules.
- Maintains inventory of food and nonfood items.
- Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services.
- Develops and directs cost control system; prepares and submits department budget to director.
- Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed.
- Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control.
- Ensures a continuous quality improvement program is in place and appropriate follow-up occurs.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
- Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
- May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Brookdale is an equal opportunity employer and a drug-free workplace.
The RN Care Manager serves as a liaison among Brookdale teams, residents, families, and healthcare providers within our communities, promoting coordination, communication, and collaboration at Brookdale’s HealthPlus communities. This role encompasses the identification, coordination, communication, and implementation of services essential for enhancing residents' quality of life and achieving an optimal level of wellness. Works closely with primary and specialty care providers to formulate resident-specific care plans, ensuring that the delivery of medically necessary services aligns with established care plans. Serving as a resident advocate, they actively contribute to identifying and improving service delivery, closing gaps in care, and understanding key interventions and care protocols relevant to treating residents in place.
- Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs.
- Monitors and communicates quality performance measures, and assists with training and education of teams to ensure quality outcomes for residents. This involves effective communication and collaboration with providers and other healthcare entities, such as managed care coordinators, insurance providers, and external healthcare partners responsible for coordinating resources and supplies pertinent to resident needs.
- Reviews the current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho-social status of residents.
- Coordinates services required to enhance optimum wellness and manage chronic conditions.
- Collaborates with hospice, palliative, and home health services/therapy as indicated.
- Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with the resident’s Advanced Care Plan(s) Participates in collaborative care reviews (CCR) and care conferences.
- Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs and effectively champions the benefits of residing and receiving care and services at the community. This includes informing them about opportunities to enhance care and the benefits of an IE-SNP plan or other benefit opportunities.
- Applies quality improvement methodology to analyze, enhance, and manage outcomes, striving to achieve quality measure goals. Collaborates with Health and Wellness Directors (HWD) to ensure compliance with service plans, while working with providers to attain value-based outcomes for our residents. This includes coordinating and communicating care for each resident.
- Provides oversight, coordination, and family communication during resident hospitalization and rehab stays. Ensures return to the community where appropriate.
- Communicates information promptly to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, and family, or outside health care provider concerns.
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare-related services.
- Completes documentation as required by Brookdale or state regulatory agencies.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners).
- Assist the Engagement department as led by your Coordinator, Manager, or Director.
- Build relationships with residents to cultivate person-centered engagement and bridge connections between residents.
Brookdale is an equal opportunity employer and a drug-free workplace.
Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
Provides direct supervision of care giving within the community. Ensures residents are treated with respect and dignity recognizing individual needs and encouraging independence. Fosters a homelike atmosphere throughout the community.
- Provides direct supervision of resident care staff, which includes monitoring job performance, collaborating with community leadership on associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed.
- Coordinates training and education of resident care staff on an ongoing basis.
- Verifies all associate hours on time cards and weekly hours report. Completes nursing schedules to assure proper coverage to meet resident needs and according to budget. This includes arranging replacement staffing when necessary and maintaining clear records of all changes, requests and irregularities.
- Observes residents health status, takes actions to address concerns within scope of practice, and reports all significant changes, reactions to medications and treatment or significant incidences to Health and Wellness Director (or designee) in a timely manner.
- Assists the Health and Wellness Director (or designee) in medication management, ordering medication from pharmacy and maintaining records as dictated in Brookdale Senior Living policies and procedures manual. Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards.
- If within scope of practice, may administer medication to residents; may review capabilities of residents who self-administer medications on a regular basis (refer to state regulations regarding medication assistance and documentation).
- Monitors staff in administration of medication, to include frequents audits of medication administration records (MAR).
- Observes residents, records significant reactions, and notifies community leadership of resident's condition and reaction to drugs, treatments, and significant incidents. Responds promptly to all emergency calls from residents.
- Communicates to families regarding resident's personal needs and achievements. Reminds families of need for scheduled physician, dental, or eye appointments. Assigns vital signs to associates and monitors compliance. Assures in-house ancillary medical services such as podiatrist, doctor visits, psych visits, labs, x-ray, ambulance, etc. are scheduled and followed through.
- Assists in organizing and developing service plan reviews as required, with appropriate resident care team members and resident families.
- Participates in the maintenance of resident charts including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately.
- Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by community leadership.
- Performs daily, weekly and monthly safety and infection control checks of the home and grounds, assisting the community leadership for resident health and safety purposes.
- Participates in community functions including family socials and open houses. Communicates with community professionals.
- Shares on-call duties as required.
Brookdale is an equal opportunity employer and a drug-free workplace.
Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.
Oversees daily operations of the kitchen and ensures the highest quality food products. Directly supervises and trains kitchen personnel on all related culinary activities.
- Oversees breakfast, lunch and dinner for quality assurance of meal presentation and portion control.
- Selects recipes, prepares and coordinates all meals. Coordinates prep for the following day’s menu.
- Creates new dishes and develops recipes, standardizing recipes to ensure consistent quality. Establishes presentation technique and quality standards. Plans, modifies and develops menus.
- Performs a pre-meal meeting with food servers to review detail of daily menu.
- Ensures an adequate number of culinary associates each shift and ensures absences are covered.
- Estimates food consumption and requisitions food purchases. Monitors and maintains inventory.
- Assists in the adherence to maintaining budget compliance for daily food costs.
- Assists in applying appropriate loss prevention procedures.
- Assists in hiring, training, scheduling, disciplining and terminating associates. Provides training for all kitchen staff.
- Assists in the coordination and execution of special events.
- Maintains kitchen cleanliness and food preparation according to state and local health department code requirements. Ensures all kitchen equipment is in working order and kept clean at all times. Oversees the proper inventory, storage and use of cleaning chemicals. Keeps waste to a minimum by utilizing food storage and food recycling techniques.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.
The RN Care Manager serves as a liaison among Brookdale teams, residents, families, and healthcare providers within our communities, promoting coordination, communication, and collaboration at Brookdale’s HealthPlus communities. This role encompasses the identification, coordination, communication, and implementation of services essential for enhancing residents' quality of life and achieving an optimal level of wellness. Works closely with primary and specialty care providers to formulate resident-specific care plans, ensuring that the delivery of medically necessary services aligns with established care plans. Serving as a resident advocate, they actively contribute to identifying and improving service delivery, closing gaps in care, and understanding key interventions and care protocols relevant to treating residents in place.
- Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs.
- Monitors and communicates quality performance measures, and assists with training and education of teams to ensure quality outcomes for residents. This involves effective communication and collaboration with providers and other healthcare entities, such as managed care coordinators, insurance providers, and external healthcare partners responsible for coordinating resources and supplies pertinent to resident needs.
- Reviews the current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho-social status of residents.
- Coordinates services required to enhance optimum wellness and manage chronic conditions.
- Collaborates with hospice, palliative, and home health services/therapy as indicated.
- Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with the resident’s Advanced Care Plan(s) Participates in collaborative care reviews (CCR) and care conferences.
- Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs and effectively champions the benefits of residing and receiving care and services at the community. This includes informing them about opportunities to enhance care and the benefits of an IE-SNP plan or other benefit opportunities.
- Applies quality improvement methodology to analyze, enhance, and manage outcomes, striving to achieve quality measure goals. Collaborates with Health and Wellness Directors (HWD) to ensure compliance with service plans, while working with providers to attain value-based outcomes for our residents. This includes coordinating and communicating care for each resident.
- Provides oversight, coordination, and family communication during resident hospitalization and rehab stays. Ensures return to the community where appropriate.
- Communicates information promptly to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, and family, or outside health care provider concerns.
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare-related services.
- Completes documentation as required by Brookdale or state regulatory agencies.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Our business office coordinators provide support to the community, which include accounts receivable, accounts payable, payroll and other human resources related duties.
- You will also track community accounting changes, prepare and record all invoices for the community, assist with new hire documentation as well as organize and maintain personnel, resident, marketing and other files as needed.
- An Associate's degree (A. A.) or equivalent from a two-year college or technical school; or minimum of one to two years related experience and/or training; or equivalent combination of education and experience is preferred.
Brookdale is an equal opportunity employer and a drug-free workplace.
Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.
The RN Care Manager serves as a liaison among Brookdale teams, residents, families, and healthcare providers within our communities, promoting coordination, communication, and collaboration at Brookdale’s HealthPlus communities. This role encompasses the identification, coordination, communication, and implementation of services essential for enhancing residents' quality of life and achieving an optimal level of wellness. Works closely with primary and specialty care providers to formulate resident-specific care plans, ensuring that the delivery of medically necessary services aligns with established care plans. Serving as a resident advocate, they actively contribute to identifying and improving service delivery, closing gaps in care, and understanding key interventions and care protocols relevant to treating residents in place.
- Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs.
- Monitors and communicates quality performance measures, and assists with training and education of teams to ensure quality outcomes for residents. This involves effective communication and collaboration with providers and other healthcare entities, such as managed care coordinators, insurance providers, and external healthcare partners responsible for coordinating resources and supplies pertinent to resident needs.
- Reviews the current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho-social status of residents.
- Coordinates services required to enhance optimum wellness and manage chronic conditions.
- Collaborates with hospice, palliative, and home health services/therapy as indicated.
- Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with the resident’s Advanced Care Plan(s) Participates in collaborative care reviews (CCR) and care conferences.
- Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs and effectively champions the benefits of residing and receiving care and services at the community. This includes informing them about opportunities to enhance care and the benefits of an IE-SNP plan or other benefit opportunities.
- Applies quality improvement methodology to analyze, enhance, and manage outcomes, striving to achieve quality measure goals. Collaborates with Health and Wellness Directors (HWD) to ensure compliance with service plans, while working with providers to attain value-based outcomes for our residents. This includes coordinating and communicating care for each resident.
- Provides oversight, coordination, and family communication during resident hospitalization and rehab stays. Ensures return to the community where appropriate.
- Communicates information promptly to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, and family, or outside health care provider concerns.
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare-related services.
- Completes documentation as required by Brookdale or state regulatory agencies.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Provides assistance in all dietary functions as directed/instructed and in accordance with establish dietary policies and procedures.
- Assists manager in planning food in accordance with residents dietary needs.
- Communicates nutritional care data through written records system.
- Assists in the preparation, and serving of meals and snacks and checking trays for menu and diet accuracy.
Brookdale is an equal opportunity employer and a drug-free workplace.
Leads the day-to-day operations of a larger community of 60-65 units and two product lines or 65-175 units with up to two product lines. Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.
- Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary.
- Develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards.
- Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements.
- Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates. Analyzes trends and implements strategies to reduce turnover and increase retention.
- Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Is proactive in solving resident problems and resolving issues. Leads effort to leverage satisfied residents and families to grow community occupancy; executes renewal program with existing residents. Partners with Resident Council as necessary. Administers resident satisfaction and other surveys and works with department leaders and district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement.
- For assisted living or memory care communities, ensures collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate the same for their area. Ensures service plan reviews are conducted, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents.
- Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations.
- Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Engages with prospects who tour the community. Identifies trends and works with sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR).
- Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups.
- Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence.
- Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.
- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners).
- Assist the Engagement department as led by your Coordinator, Manager, or Director.
- Build relationships with residents to cultivate person-centered engagement and bridge connections between residents.
Brookdale is an equal opportunity employer and a drug-free workplace.
Proven, solution-minded leader and change agent with entrepreneurial spirit responsible for creating and executing a strategic turnaround business plan, in partnership with the district team, to grow revenue and to materially impact sales and profitability and for developing the local team to become the preferred senior living community in the market. The expectations for this position is that the community will see material impact to sales and profitability. Leader is responsible for the community’s daily operations, associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Works with sales to drive sales results and foster a strong sales performance culture. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.
- Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members, as necessary.
- Assesses local market and develops and implements a turnaround business plan to become the highest performing senior living community in the area. Creates, analyzes, and executes annual operating and capital budgets and holds department leaders accountable for department budgets. Manages community performance against turnaround goals; sets and continuously assesses plans to improve performance to Company service and financial standards, including adjusting plans as needed in discussion with district leadership.
- In partnership with District Director of Sales, provides strategy, support and vision to achieve sales and occupancy goals through effective business development efforts in the market. Engages in business development activities and events in the market while representing Brookdale as the leader in Senior Living to all referral sources. Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by assisting to develop new business, generate leads, and build strategic relationships. Engages with prospects who tour the community. Identifies trends and empowers sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR).
- Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Supervises, directs, and motivates community management while empowering department leaders to supervise, direct, and motivate staff; ensures department leaders proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Works with department leaders to ensure community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements.
- Encourages and supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Understands the community’s staffing needs and is responsible for overseeing the recruiting and onboarding process; ensures associates are appropriately trained and developed to meet the needs of residents. In consultation with department leaders, reviews promotions, development plans, disciplinary actions, and termination decisions to ensure consistency in the selection and retention of quality associates. Works with department leaders to analyze trends and implement strategies to reduce turnover and increase retention.
- Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Empowers community management to proactively solve resident problems and resolve issues. Works with appropriate department leaders to leverage satisfied residents and families to grow community occupancy and to execute renewal program with existing residents. Partners with Resident Council as necessary. Works with community management to administer resident satisfaction and other surveys and to create action plans to address opportunities for improvement in resident satisfaction, experience, and engagement.
- For assisted living or memory care communities, creates and maintains collaborative relationship with community clinical leader(s) to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate the same for their respected area. Ensures clinical leader(s) conduct service plan reviews, consistent with applicable legal requirements, with resident families to maintain the personal dignity of residents.
- Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Works with department leaders and district team to proactively create plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations.
- Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups.
- Works with maintenance and other appropriate department leaders to ensure buildings, grounds, and property are up to Company standards; engages in active oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence.
- Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.