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Responsible for the direct management and supervision of the business office at a community. Coordinates and oversees all human resources, payroll, billing, and operational processes within the department. May also directly supervise housekeeping staff. Monitors efficiency levels within the business unit and financial resource utilization. Assists in and ensures efficient and effective communication with other departments.
- Oversees the day-to-day operations of the business office, including staffing coverage and management.
- Organizes office operations and procedures such as typing, flow of correspondence, filing, and other operational duties. Evaluates office production, revises procedures, and devises new forms to improve efficiency of work flow.
- Processes orders for all necessary equipment and supplies. Orders within budgetary guidelines and maintains inventory control.
- Accounts for administrative budget and provides reports to management as requested.
- Promotes personal and professional growth of staff and conducts performance reviews. Places ads; interviews and makes hiring decisions regarding open positions. Works with human resources on disciplinary situations and meets with associates to discuss issues and concerns.
- Reviews weekly payroll reports and addresses associate payroll concerns. Works with Corporate Payroll to resolve issues.
- Completes or assists with special projects as requested by community or senior management.
- Maintains associate personnel files. Completes staff training and orientation as needed.
- Conducts community tours to prospective residents and their families.
- Reviews and submits invoices to accounts payable for administration.
- Monitors billing errors and long-distance coverage problems of telephone systems. Contacts provider to resolve issues.
- Oversees mail room activities.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Brookdale Hospice is seeking a Hospice Liaison/Sales Representative
Responsible for interacting and assisting with referrals from Brookdale Communities and healthcare professionals in hospitals, home health agencies, nursing homes, long term care facilities and physicians in private practice. Participates in interdisciplinary team meetings and weekly marketing meetings assigned by the Hospice Director and/or the Hospice Sales Coach. Responsible for the overall coordination of business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other healthcare specialists and the local community.
- Establishes relationships with referral sources such as physicians, hospitals, long-term care facilities and assisted living facilities.
- Ensures referral source lists are governed by Brookdale and revised with approval of Division Vice President or other designee.
- Apprises the Hospice Director or Sales Manager on a predetermined basis of scheduled presentations.
- Prepares and presents presentations of Brookdale’s various in-services to referral sources and follows-up with the referral sources.
- Educates referral sources on the components of hospice care services.
- Serves as a liaison between Brookdale and physicians, hospitals, long-term care facilities, assisted living facilities and all other referral sources to identify healthcare needs and assist in meeting those needs through Brookdale’s various product lines.
- Communicates frequently with each referral source to ensure that the expectations of the referral source and the needs of the patients are being met.
- Assists in identifying and resolving any issue, dissatisfaction or problem that the referral source is experiencing with Brookdale’s various sources.
- Evaluates, continually, Brookdale’s marketing strategies and advise management on effective strategies and suggests any changes.
- Serves as Brookdale’s representative in the community to promote a positive image of Brookdale and to promote interest in Brookdale’s various home health and hospice services.
- Works closely with Brookdale staff to coordinate necessary services for patients and to promote communication between staff and the referral source.
- Pre-screens patients, when possible, referred by physicians, hospitals, long-term facilities and assisted living facilities, eligibility and status, when referral is contemporaneous with discharge.
- Serves as a liaison between hospital and nursing facility discharge planners by visiting patients, as requested, to ensure a smooth transition to the patient’s home.
- Delivers plans of care to physician’s offices for signature, as appropriate, and ensures timely return of such plans.
- Participates in company-sponsored programs and meetings.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Have a passion for helping people? Whether you are starting your career or a seasoned CNA or you simply have the heart for helping people, then Brookdale is for you. Our Certified Nursing Assistant-CAN’s provides direct care to senior residents, assist in maintaining a safe environment, and provides a high level of care on a daily basis. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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As a Brookdale housekeeper, you will keep all community public spaces, activity and dining rooms, and resident apartments clean. This important role ensures our communities are presented in a positive manner, and help make it a great place to live. Housekeepers interact with residents and guests in a friendly and courteous manner, and provide help, as needed, throughout the community. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for helping people? Brookdale will offer you the opportunity to care for the same individuals each day becoming part of their extended community family. Our senior residents are looking for trusted companions and as a Licensed Practical Nurse, you are that person bringing a smile to their face each time they see you.
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Have a passion for helping people? Brookdale will offer you the opportunity to care for the same individuals each day becoming part of their extended community family. Our senior residents are looking for trusted companions and as a Licensed Practical Nurse, you are that person bringing a smile to their face each time they see you.
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Provides residents with nursing services as outlined in the personal service plans; promotes wellness, and administers medications and treatments in accordance with physicians' orders and within state licensure regulations.
- Implements and coordinates the delivery of care in collaboration with physician and resource health care personnel.
- Utilizes the nursing process (assessment, planning, implementation, and evaluation) in applying nursing knowledge.
- Documents all pertinent information regarding nursing care, care plans, observation of the residents’ overall condition and behavior, Medicare charting, admission, discharge, and patient teaching.
- Maintains a working knowledge of community infection control procedures.
- Provides functional direction and assistance to LPNs and CNAs. Completes new staff orientation as assigned.
- Directs resident care to include making rounds on a timely basis to ensure continuity of care. Ensures proper utilization of community supplies and equipment. Answers call lights as needed. Sets up and administers prescribed medications and treatments including IV therapy; operates a variety of medical equipment as necessary.
- Completes monthly/quarterly assessments and documentation as assigned. Attends care plan meetings as assigned. Acts as resident advocate.
- Communicates effectively with the residents, families, visitors, members of the health care team, and other disciplines.
- Participates in screening potential admission and placement of prospective residents in the facility in order to assure competent nursing services.
- Actively participates in community’s Quality Assurance Program. Monitors and assesses clinical systems for concerns and trends; reports findings to Nursing Administration.
- Must have working knowledge of community’s emergency procedures, including fire and disaster drills.
- Attends training to stay abreast of current and emerging nursing/healthcare trends.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Resident Care Associate in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Resident Care Associates.
- Provides training and education to Resident Care Associates on an ongoing basis to include classroom in-services and situation-specific training.
- Assists in the maintenance of resident charts and review of documentation performed by care giving staff.
- As allowed by the Nurse Practice Act, assists in assessing the health, functional, and psycho social status of residents. Initiates individualized Personal Service Plans and proactively manages care and services for each resident. Evaluates the effectiveness and maximizes the resident's opportunity to remain in their environment.
- Ensures and conducts Personal Service Plan reviews and updates, according to Brookdale and state requirements, to ensure residents’ service needs are met.
- Assists in the achievement of occupancy goals by monitoring the health, safety and well-being of residents, proactively identifying those at risk for move out. Implements timely problem solving.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Implements and maintains Brookdale operating standards, systems and processes. Monitors and participates in Quality Improvement and Risk Management programs at Safety Committee Meetings, Collaborative Care Meetings and Family Care Conferences.
- Assists in the scheduling and follow through of physician visits including, but not limited to, dental appointments, eye appointments, therapy, and hospice both in house and scheduled visits out of the community. Ensures communication, as appropriate, on the results of these visits.
- Completes documentation as required by Brookdale or state regulatory agencies.
- Communicates information in a timely manner to the appropriate person or agency regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, family or outside health care provider concerns.
- Assists in keeping the environment safe for associates to reduce the occurrence of Worker’s Compensation claims.
- Participates in community events, including family and social functions.
- Shares on-call and Manager on Duty responsibilities/shifts as required.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Have a passion for food and serving seniors? Then being a cook at Brookdale is for you! As a cook, you will nourish our residents’ bodies and spirits with homestyle meals, just like family. Here you will have work-life balance with defined schedules and menus and be a valued member of the team. You are not just cooking, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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At Brookdale, our dining experience starts with our Dishwashers, or Kitchen Utility associates. Seniors at our communities expect clean dining wear and eating utensils. Our dishwashers run our dish washing machines, ensuring we provide our residents and guests with clean and sparkling plates, silverware and glasses at mealtime. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for helping people? Whether you are starting your career or a seasoned CNA or you simply have the heart for helping people, then Brookdale is for you. Our Certified Nursing Assistant-CAN’s provides direct care to senior residents, assist in maintaining a safe environment, and provides a high level of care on a daily basis. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for food and serving seniors? Then being a cook at Brookdale is for you! As a cook, you will nourish our residents’ bodies and spirits with homestyle meals, just like family. Here you will have work-life balance with defined schedules and menus and be a valued member of the team. You are not just cooking, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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At Brookdale, our dining experience starts with our Dishwashers, or Kitchen Utility associates. Seniors at our communities expect clean dining wear and eating utensils. Our dishwashers run our dish washing machines, ensuring we provide our residents and guests with clean and sparkling plates, silverware and glasses at mealtime. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for helping people? Whether you are starting your career or a seasoned CNA or you simply have the heart for helping people, then Brookdale is for you. Our Certified Nursing Assistant-CAN’s provides direct care to senior residents, assist in maintaining a safe environment, and provides a high level of care on a daily basis. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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At Brookdale, our dining experience starts with our Dishwashers, or Kitchen Utility associates. Seniors at our communities expect clean dining wear and eating utensils. Our dishwashers run our dish washing machines, ensuring we provide our residents and guests with clean and sparkling plates, silverware and glasses at mealtime. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Responsible for maintaining high quality standards of kitchen operation, including assisting with all food preparation and plating of food.
- Prepares meals from standardized recipes in accordance with the menu and ensures proper preparation, portioning, and serving of foods in a safe and sanitary manner.
- Assumes responsibility for total kitchen operations and handles all situations in the kitchen according to policy. Oversees proper food handling and utilization of all foods to prevent contamination, increase quality, and reduce cost.
- Sets up food service line and workstations with needed condiments and ensures all required condiments and garnishes are prepared and served with appropriate foods.
- Assists in coordinating prep for the following day’s menu.
- Assists in training new kitchen employees.
- Assists in ordering food and kitchen supplies.
- Assists in creating menus.
- Assists in execution of special events and functions.
- Fills in for the Sous Chef when absent and may be required to supervise other staff positions.
- Responds to community issues or concerns that may occur in the dining room.
- Keeps stock rooms, coolers, and freezers clean. Ensures that food supplies are rotated and all perishables are labeled, dated and stored properly.
- Maintains kitchen cleanliness and proper food preparation according to state and local health department code requirements and departmental procedures.
- Keeps food waste to a minimum by utilizing food storage and food recycling techniques.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Have a passion for food and serving seniors? Then being a cook at Brookdale is for you! As a cook, you will nourish our residents’ bodies and spirits with homestyle meals, just like family. Here you will have work-life balance with defined schedules and menus and be a valued member of the team. You are not just cooking, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Start your culinary career as a dining room server at Brookdale! Unlike the hustle and bustle of standard restaurants, our waiters and waitresses deliver meals to seniors and guests on a defined schedule while providing high quality, first-class customer service. At Brookdale, our servers enrich residents’ lives every day with a great dining experience. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Providing care to residents of our Senior Living Community is a rewarding experience both on a professional and personal level. Unlike clinics and hospitals, you will care for the same individuals each day becoming part of their extended community family. Our senior residents are looking for trusted companions and as a Registered Nurse, you are that person, bringing a smile to their face each time, they see you.
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Start your culinary career as a dining room server at Brookdale! Unlike the hustle and bustle of standard restaurants, our waiters and waitresses deliver meals to seniors and guests on a defined schedule while providing high quality, first-class customer service. At Brookdale, our servers enrich residents’ lives every day with a great dining experience. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for food and serving seniors? Then being a cook at Brookdale is for you! As a cook, you will nourish our residents’ bodies and spirits with homestyle meals, just like family. Here you will have work-life balance with defined schedules and menus and be a valued member of the team. You are not just cooking, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for food and serving seniors? Then being a cook at Brookdale is for you! As a cook, you will nourish our residents’ bodies and spirits with homestyle meals, just like family. Here you will have work-life balance with defined schedules and menus and be a valued member of the team. You are not just cooking, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Responsible for providing support to the dining staff by maintaining a pleasant and clean dining environment through the removal of soiled dishes and the re-setting of tables. Ensures the quality and standards of food and service are in accordance with Brookdale standards.
- Removes soiled dishes, glasses and flatware from the tables.
- Sets tables in preparation of dining service.
- Resets tables with proper setting.
- Keeps bus stations stocked and organized.
- Completes assigned side work.
- Responds to resident and guest requests quickly and pleasantly.
- Assists in service of resident tables whenever requested by the server.
- Assists in beverage service by pouring coffee/water and providing tea and cold beverages to the residents and guests.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Providing care to residents of our Senior Living Community is a rewarding experience both on a professional and personal level. Unlike clinics and hospitals, you will care for the same individuals each day becoming part of their extended community family. Our senior residents are looking for trusted companions and as a Registered Nurse, you are that person, bringing a smile to their face each time, they see you.
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Have a passion for helping people? Whether you are starting your career or a seasoned caregiver, such as an RN or CNA, or you simply have the heart for helping people, then Brookdale’s caregiver job is for you. Our seniors are looking for trusted companions and friends who bring a passion for helping others. Our caregivers share warm smiles while helping seniors enjoy their daily routines and live life to the fullest. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Responsible for providing customer service and support to Brookdale customers and associates to ensure exceptional service is provided.
- Provides quality customer service in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.
- Assists in training community associates as pertains to Accounts Receivable procedures and functionality available in multiple proprietary systems.
- Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
- Researches and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
- Performs additional duties, as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible for providing customer service and support to Brookdale customers and associates to ensure exceptional service is provided.
- Provides quality customer service in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.
- Assists in training community associates as pertains to Accounts Receivable procedures and functionality available in multiple proprietary systems.
- Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
- Researches and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
- Performs additional duties, as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible for providing customer service and support to Brookdale customers and associates to ensure exceptional service is provided.
- Provides quality customer service in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.
- Assists in training community associates as pertains to Accounts Receivable procedures and functionality available in multiple proprietary systems.
- Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
- Researches and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
- Performs additional duties, as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible for providing direct patient care under the supervision of a registered nurse. Responsible for following the plan of care, providing treatments, and working collaboratively with the members of the team to help meet positive patient care outcomes.
- Follows the plan of care, providing treatments and working collaboratively with the members of the team to help meet positive patient care outcomes.
- Provides direct patient care as defined in State Nurse Practice Act, including specialized duties related to end of life care.
- Implements current nursing practices following a comprehensive assessment and plan of care.
- Provides accurate and timely documentation of patient services to reflect the plan of care.
- Assesses and provides patient and family/caregiver education and information pertinent to diagnosis and self-plan of care.
- Participates in coordination of hospice services, appropriately reporting the identified needs to the interdisciplinary group. Examples include Hospice Aide, OT, PT, SW, ST, Dietician or Clinical Supervisor.
- Uses and prepares equipment and supplies effectively, adhering to aseptic techniques.
- Provides appropriate pain/symptom management. Evaluates patient’s response to treatments/medications.
- Participates in personal, professional growth and development. Also participates in organization's quality assessment performance improvement teams and activities.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible for overall coordination of business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other health care specialists and the local community. Ensures continuity of care, smooth interaction and communication between all involved in patient care activities. In conjunction with the Director of Clinical Services, is responsible for development of home health programs in the general community.
- Visits and establishes effective rapport with physicians, office staff, discharge planners and other referral sources.
- Participates in external marketing, including building relationships with referral sources, supporting marketing functions sponsored by the communities to engage in community networking, conducting physician visits, and meeting with discharge planners as needed.
- Responsible for community home health program development. In cooperation with the Senior Director, National Sales & Marketing and Director of Home Health Professional Development, assesses the needs of the program and develops a marketing plan of action with quarterly goals.
- Integrates efforts with community marketing team to ensure efforts are coordinated and in line with the community’s goals.
- Seeks new markets in the community to promote education.
- Participates in the planning for expansion of patient referrals.
- Develops and delivers health educational services.
- Attends weekly case conferences and provides feedback/reports on patient’s progress. Acts as liaison to physician to report patient’s progress toward goals, response to treatment, or updated treatment plans. Serves as a liaison with hospital planners to ensure smooth transition from hospital to home.
- Creates and presents business plan to target physicians, Assisted Living Facilities and other key referral sources.
- If a licensed clinician, may be asked to occasionally cover community based residents as needed for SOC, care plan development or assistance with staffing.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Participate in on-the-job training experiences for the Health and Wellness Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial and clinical responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Health & Wellness Director role at one of our communities including, but not limited to areas of people management, clinical management, quality care and regulatory oversight when you assume the role of a Health and Wellness Director.
- Responsible for the direct supervision of community-based licensed nursing staff (LPN, LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates and may also supervise Resident Care Coordinators and Supervisor, Resident Care.
- Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
- Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
- Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
- As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
- Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
- Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
- Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
- Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
- Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident’s legally responsible party/family of resident's condition and reactions.
- Communicates with physicians regarding residents' status and condition changes. Ensures residents are prepared for physician appointments, prepares Physician Visit Form and reviews and updates resident chart.
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.
- Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
- Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
- Participates in department quality improvement activities.
- Assists in keeping the environment safe for associates to reduce the occurrence of Workers’ Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
- Shares on-call and manager on duty responsibilities/shifts as required.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
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At Brookdale Las Vegas, everyday is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.
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Responsible for monitoring and reviewing account status reports to identify and resolve delinquent accounts.
- Provides quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software, while accurately processing and recording customer contacts via the designated tracking software.
- Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone inn order to obtain payment. Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
- Researches and resolves potential billing errors, disputes, cash applications, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
- Coordinates with others, including field personnel, to develop, implement and monitor collection strategy.
- Assists in training community associates, as pertains to collection procedures and functionality available in multiple proprietary systems.
- Evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible for monitoring and reviewing account status reports to identify and resolve delinquent accounts.
- Provides quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software, while accurately processing and recording customer contacts via the designated tracking software.
- Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone inn order to obtain payment. Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
- Researches and resolves potential billing errors, disputes, cash applications, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
- Coordinates with others, including field personnel, to develop, implement and monitor collection strategy.
- Assists in training community associates, as pertains to collection procedures and functionality available in multiple proprietary systems.
- Evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible for monitoring and reviewing account status reports to identify and resolve delinquent accounts.
- Provides quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software, while accurately processing and recording customer contacts via the designated tracking software.
- Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone inn order to obtain payment. Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
- Researches and resolves potential billing errors, disputes, cash applications, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
- Coordinates with others, including field personnel, to develop, implement and monitor collection strategy.
- Assists in training community associates, as pertains to collection procedures and functionality available in multiple proprietary systems.
- Evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Have a passion for helping people? Whether you are starting your career or a seasoned caregiver, such as an RN or CNA, or you simply have the heart for helping people, then Brookdale’s caregiver job is for you. Our seniors are looking for trusted companions and friends who bring a passion for helping others. Our caregivers share warm smiles while helping seniors enjoy their daily routines and live life to the fullest. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for working with seniors? Whether you are starting your healthcare career or you simply have a heart for helping people, then Brookdale is for you. Our seniors are looking for trusted friends and companions who bring a passion for helping others. Our programs assistants share warm smiles while helping seniors enjoy their daily routines and live life to the fullest. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for food and serving seniors? Then being a cook at Brookdale is for you! As a cook, you will nourish our residents’ bodies and spirits with homestyle meals, just like family. Here you will have work-life balance with defined schedules and menus and be a valued member of the team. You are not just cooking, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for helping people? Whether you are starting your career or a seasoned CNA or you simply have the heart for helping people, then Brookdale is for you. Our Certified Nursing Assistant-CAN’s provides direct care to senior residents, assist in maintaining a safe environment, and provides a high level of care on a daily basis. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for helping people? Brookdale will offer you the opportunity to care for the same individuals each day becoming part of their extended community family. Our senior residents are looking for trusted companions and as a Licensed Practical Nurse, you are that person bringing a smile to their face each time they see you.
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As a Brookdale housekeeper, you will keep all community public spaces, activity and dining rooms, and resident apartments clean. This important role ensures our communities are presented in a positive manner, and help make it a great place to live. Housekeepers interact with residents and guests in a friendly and courteous manner, and provide help, as needed, throughout the community. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for helping people? Whether you are starting your career or a seasoned caregiver, such as an RN or CNA, or you simply have the heart for helping people, then Brookdale’s caregiver job is for you. Our seniors are looking for trusted companions and friends who bring a passion for helping others. Our caregivers share warm smiles while helping seniors enjoy their daily routines and live life to the fullest. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for helping people? Whether you are starting your career or a seasoned CNA or you simply have the heart for helping people, then Brookdale is for you. Our Certified Nursing Assistant-CAN’s provides direct care to senior residents, assist in maintaining a safe environment, and provides a high level of care on a daily basis. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for helping people? Whether you are starting your career or a seasoned CNA or you simply have the heart for helping people, then Brookdale is for you. Our Certified Nursing Assistant-CAN’s provides direct care to senior residents, assist in maintaining a safe environment, and provides a high level of care on a daily basis. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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Have a passion for food and serving seniors? Then being a cook at Brookdale is for you! As a cook, you will nourish our residents’ bodies and spirits with homestyle meals, just like family. Here you will have work-life balance with defined schedules and menus and be a valued member of the team. You are not just cooking, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
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* Manage Market Sales Managers in the community to achieve occupancy, move in, and revenue targets for the community
* Close sales by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about services and programs that can meet their needs
* Respond promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families. Responsible for being the single point of contact for referral agencies
* Develop and maintains relationships with and generates leads through resident, family, and professional referral sources on a weekly basis
* Utilize sales processes, systems, and forms for external and internal sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals
* Partner with district sales management to develop and execute marketing plans and achieve communities' press releases and other forms of media that promote the communities services
* Represent the communities and increases awareness through participation in outside events, professional groups, and community involvement in the local market
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Are you a seasoned caregiver ready to take the next step in your career? Brookdale’s Nurse Healthcare Director manage the day-to-day healthcare operations of our senior assisted living communities. Our residents and their families enjoy the peace and assurance of knowing their family members are being taken care of by an experienced and compassionate health care team that you will lead.
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Responsible for setting objectives and delivering results that have direct impact on the results within the area. Oversees the day-to-day operations of a mid-size community. Oversees a revenue of up to $25 Million.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Executes renewal program with existing residents through a proactive program.
- Develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates associates in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity.
- Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan.
- Allows and encourages residents to do as much of their own care as possible.
- Documents the delivery of quality care in the resident's clinical record.
- Follows infection control and safety policies and guidelines.
- Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times.
- Maintains a clean, safe, and orderly environment for the residents.
- Performs general housekeeping duties as assigned.
- Responds promptly and positively to resident requests for assistance, including emergency pull cords.
- Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers.
- Identifies changes in resident status or needs and communicates to the nurse in a timely manner.
- Participates in educational programs.
Schedule: Days and weekends.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.