Ensures community is adequately staffed in order to meet resident’s care and service needs and in accordance with the company standards and guidelines.
- Coordinates resident services and/or associate schedules. Responsible for filling all open shifts by contacting back up associates according to established protocol.
- Ensures that community and corporate policies are disseminated and followed by all care associates.
- Provides services as needed and within professional and state guidelines.
- Coordinates alternative resources for associates and families.
- Ensures adequate staffing coverage for the provision of services on a day-to-day basis.
- Reports all accidents and/or incidents to the Director or designee immediately.
- Completes data entry and administrative reporting as necessary.
- Assists the Director or designee in the recruiting, hiring, orientation and training of new associates.
- Completes other duties as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Manages the day-to-day clinical services of a highly complex, multiple product line, or large community. Ensures residents’ healthcare needs are met while treated with respect and dignity, and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team of five or more members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
The Care Manager identifies, coordinates, and implements services necessary to improve resident’s quality of life and to achieve an optimum level of wellness. Works in collaboration with primary and specialty care providers to develop resident-specific care plans, coordinates medically necessary services and the delivery of care to ensure compliance with established care plans. Serves as resident advocate and assists in identification and continuous improvement of service delivery (e.g. identifying and closing gaps in care, etc.). Understands key interventions and care protocols required to treat residents in place as appropriate. Responsible for tracking population and other healthcare indicators. Assesses healthcare needs and identifies community and external resources as needed. Communicates with managed care coordinators, insurance providers and external healthcare professionals regarding resident needs, status, etc. (e.g. primary care providers, home health agencies, etc.). Responsible for coordinating resources and equipment required as needed.
- Collaborates with community Health and Wellness Director (HWD) to coordinate and communicate care for each resident.
- Reviews current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho social status of residents.
- Coordinates services required to enhance optimum wellness and manage chronic conditions.
- Assists resident with developing and implementing personalized, holistic care plan.
- Collaborates with hospice, palliative and home health services/therapy as indicated.
- Participates in collaborative care reviews (CCR) and care conferences.
- Assists in the achievement of occupancy goals by monitoring the health, safety and well-being of residents, and proactively identifying those at risk for move out. Implements timely problem solving.
- Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs.
- Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs.
- Effectively advocates for residents and their families the benefits of residing and receiving care and services at the community.
- Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with resident’s Advanced Care Plan(s).
- Applies quality improvement methodology for analyzing, improving and managing outcomes; collaborates with HWD to ensure compliance with service plan.
- In collaboration with Clinical Coordinators where applicable, provides oversight, coordination and family communication when necessary during resident hospitalization and rehab stays. Ensures return to community where appropriate.
- Communicates information in a timely manner to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, family, or outside health care provider concerns.
- Maintains working knowledge of all Brookdale business lines (Independent Living, Assisted Living, Memory Care, Clare Bridge Crossings, Skilled Nursing Care, Home Health, Hospice, and Personalized Living).
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services. Partners with Brookdale Healthcare Services (BHS) and BHS Care Transition Managers to determine appropriate resident solutions.
- Completes documentation as required by Brookdale or state regulatory agencies.
- When residents return to the community after an inpatient admission, ensures appropriate care transitions protocols are being met.
- Completes other duties as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
The Care Manager identifies, coordinates, and implements services necessary to improve resident’s quality of life and to achieve an optimum level of wellness. Works in collaboration with primary and specialty care providers to develop resident-specific care plans, coordinates medically necessary services and the delivery of care to ensure compliance with established care plans. Serves as resident advocate and assists in identification and continuous improvement of service delivery (e.g. identifying and closing gaps in care, etc.). Understands key interventions and care protocols required to treat residents in place as appropriate. Responsible for tracking population and other healthcare indicators. Assesses healthcare needs and identifies community and external resources as needed. Communicates with managed care coordinators, insurance providers and external healthcare professionals regarding resident needs, status, etc. (e.g. primary care providers, home health agencies, etc.). Responsible for coordinating resources and equipment required as needed.
- Collaborates with community Health and Wellness Director (HWD) to coordinate and communicate care for each resident.
- Reviews current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho social status of residents.
- Coordinates services required to enhance optimum wellness and manage chronic conditions.
- Assists resident with developing and implementing personalized, holistic care plan.
- Collaborates with hospice, palliative and home health services/therapy as indicated.
- Participates in collaborative care reviews (CCR) and care conferences.
- Assists in the achievement of occupancy goals by monitoring the health, safety and well-being of residents, and proactively identifying those at risk for move out. Implements timely problem solving.
- Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs.
- Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs.
- Effectively advocates for residents and their families the benefits of residing and receiving care and services at the community.
- Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with resident’s Advanced Care Plan(s).
- Applies quality improvement methodology for analyzing, improving and managing outcomes; collaborates with HWD to ensure compliance with service plan.
- In collaboration with Clinical Coordinators where applicable, provides oversight, coordination and family communication when necessary during resident hospitalization and rehab stays. Ensures return to community where appropriate.
- Communicates information in a timely manner to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, family, or outside health care provider concerns.
- Maintains working knowledge of all Brookdale business lines (Independent Living, Assisted Living, Memory Care, Clare Bridge Crossings, Skilled Nursing Care, Home Health, Hospice, and Personalized Living).
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services. Partners with Brookdale Healthcare Services (BHS) and BHS Care Transition Managers to determine appropriate resident solutions.
- Completes documentation as required by Brookdale or state regulatory agencies.
- When residents return to the community after an inpatient admission, ensures appropriate care transitions protocols are being met.
- Completes other duties as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
The Care Manager identifies, coordinates, and implements services necessary to improve resident’s quality of life and to achieve an optimum level of wellness. Works in collaboration with primary and specialty care providers to develop resident-specific care plans, coordinates medically necessary services and the delivery of care to ensure compliance with established care plans. Serves as resident advocate and assists in identification and continuous improvement of service delivery (e.g. identifying and closing gaps in care, etc.). Understands key interventions and care protocols required to treat residents in place as appropriate. Responsible for tracking population and other healthcare indicators. Assesses healthcare needs and identifies community and external resources as needed. Communicates with managed care coordinators, insurance providers and external healthcare professionals regarding resident needs, status, etc. (e.g. primary care providers, home health agencies, etc.). Responsible for coordinating resources and equipment required as needed.
- Collaborates with community Health and Wellness Director (HWD) to coordinate and communicate care for each resident.
- Reviews current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho social status of residents.
- Coordinates services required to enhance optimum wellness and manage chronic conditions.
- Assists resident with developing and implementing personalized, holistic care plan.
- Collaborates with hospice, palliative and home health services/therapy as indicated.
- Participates in collaborative care reviews (CCR) and care conferences.
- Assists in the achievement of occupancy goals by monitoring the health, safety and well-being of residents, and proactively identifying those at risk for move out. Implements timely problem solving.
- Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs.
- Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs.
- Effectively advocates for residents and their families the benefits of residing and receiving care and services at the community.
- Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with resident’s Advanced Care Plan(s).
- Applies quality improvement methodology for analyzing, improving and managing outcomes; collaborates with HWD to ensure compliance with service plan.
- In collaboration with Clinical Coordinators where applicable, provides oversight, coordination and family communication when necessary during resident hospitalization and rehab stays. Ensures return to community where appropriate.
- Communicates information in a timely manner to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, family, or outside health care provider concerns.
- Maintains working knowledge of all Brookdale business lines (Independent Living, Assisted Living, Memory Care, Clare Bridge Crossings, Skilled Nursing Care, Home Health, Hospice, and Personalized Living).
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services. Partners with Brookdale Healthcare Services (BHS) and BHS Care Transition Managers to determine appropriate resident solutions.
- Completes documentation as required by Brookdale or state regulatory agencies.
- When residents return to the community after an inpatient admission, ensures appropriate care transitions protocols are being met.
- Completes other duties as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
The Care Coordinator - LPN serves as a liaison, promoting coordination, communication, and collaboration among Brookdale teams, residents, families, and healthcare providers within Brookdale’s HealthPlus communities. Upholds open and collaborative communication channels, aligning with the changing healthcare needs of the residents. Works closely with primary and specialty care providers to formulate resident-specific care plans, ensuring that the delivery of medically necessary services aligns with established care plans. Serving as a resident advocate, they actively contribute to identifying and improving service delivery, closing gaps in care, and understanding key interventions and care protocols relevant to treating residents in place.
- Reviews the current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho-social status of residents.
- Coordinates services required to enhance optimum wellness and manage chronic conditions.
- Collaborates with hospice, palliative, and home health services/therapy as indicated.
- Participates in collaborative care reviews (CCR) and care conferences.
- Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs and provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicate with healthcare providers to ensure care delivery is consistent with the resident’s Advanced Care Plan(s).
- Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs and effectively champions the benefits of residing and receiving care and services in the community. This includes informing them about opportunities to enhance care and benefits through specialized plans like the IE-SNP, specifically designed for residents with chronic medical conditions.
- Applies quality improvement methodology to analyze, enhance, and manage outcomes, striving to achieve quality measure goals. Collaborates with HWD and/or RN Care Manager to ensure compliance with service plans, while working with providers to attain value-based outcomes for our residents. This includes coordinating and communicating care for each resident.
- Communicates information promptly to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, and family, or outside health care provider concerns.
- Applies quality performance measures, and assist with training and education of teams to ensure quality outcomes for residents. This involves effective communication and collaboration with providers and other healthcare entities, such as managed care coordinators, insurance providers, and external healthcare partners responsible for coordinating resources and supplies pertinent to resident needs.
- Complete documentation as required by Brookdale or state regulatory agencies.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Responsible for the day-to-day operational execution in support of an Executive Director within a larger community. Manages occupancy and monthly financial performance for the property. Maintains positive working relationships with all residents, resident family members, employees, and the business community.
- Under direct supervision of an Executive Director, responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates staff. Maintains superior training and morale. Ensures training programs are effectively executed.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Executes renewal program with existing residents through a proactive program ensuring the highest renewal rate possible.
- In conjunction with the Executive Director, develops annual operating and capital budgets. Maintains budget accountability to the Executive Director, aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates with attention paid to consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with all requirements.
- Fosters creativity among staff to deliver the highest quality and optimum services. Responsible for creating and maintaining an atmosphere of stability. Acts as a member of Resident Counsel.
- Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Conducts department head meetings on a weekly basis. Conducts quarterly associate meetings to review safety on all aging issues and building issues. Conducts quarterly residential meetings.
- Keeps current on competitive projects and programs in the market place.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners).
- Assist the Engagement department as led by your Coordinator, Manager, or Director.
- Build relationships with residents to cultivate person-centered engagement and bridge connections between residents.
Brookdale is an equal opportunity employer and a drug-free workplace.
Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity.
- Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan.
- Allows and encourages residents to do as much of their own care as possible.
- Documents the delivery of quality care in the resident's clinical record.
- Follows infection control and safety policies and guidelines.
- Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times.
- Maintains a clean, safe, and orderly environment for the residents.
- Performs general housekeeping duties as assigned.
- Responds promptly and positively to resident requests for assistance, including emergency pull cords.
- Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers.
- Identifies changes in resident status or needs and communicates to the nurse in a timely manner.
- Participates in educational programs.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.
Provides marketing support services to the sales staff to ensure the timely administration of sales and marketing efforts.
- Provides marketing support to the community in accordance with marketing and business plans. Utilizes sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and meet or exceed community revenue goals. Provides administrative support for the Sales Department. Attends daily sales meetings.
- Communicates daily with community sales leader and other key associates regarding the status of all prospective move-ins. Utilizes the sales systems to record pre-residency steps and to facilitate communication.
- Serves as liaison between new resident and community by coordinating the move-in process for new residents in an efficient and welcoming manner, as needed. Ensures paperwork completion, including PPOC (Physician Plan of Care), residence preparation, mover scheduling, community support. Sets up pendants, keys, mailboxes, cable, and coordinates storage for new residents.
- Coordinates with maintenance and operations on unit turn over (UTOs) and maintains unit availability listings for the sales team. Works with community sales leader to identify units to be made ready for sales pipeline.
- Assists community sales leader in scheduling and executing on events including lead generation and lead advancement events and maintaining and organizing RSVP lists for events.
- Ensures sales office is stocked with marketing information and move-in packets. May request and order marketing materials through company systems.
- Represents the community and increases awareness through participation in outside events, professional groups, and community involvement as directed by the community sales leader. Uses relevant community knowledge and research to assist in planning, coordinating, and implementing monthly prospect and/or referral source activities and events as specified by the community marketing plan and community sales leader.
- May answer phone calls, serve as a backup for Sales, and log leads in SMS according to UP system.
- Maintains office “hot board” and prepares data for weekly and monthly reports. Provides sales performance information to community sales leader.
- Maintains working knowledge of the lead management system and uses to develop reports. Inputs sales and marketing activities, as directed, in a timely manner and according to systems standards. Ensures accurate information is input into systems (e.g., Artiva, SMS, etc.).
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
Participate in on-the-job training experiences for the Health and Wellness Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial and clinical responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Health & Wellness Director role at one of our communities including, but not limited to areas of people management, clinical management, quality care and regulatory oversight when you assume the role of a Health and Wellness Director.
Job Summary
In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.
Essential Functions
- Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting.
- Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled.
- Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director.
- Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale.
- May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director.
- Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events.
- Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions.
- Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards.
- Plans and schedules programming events outside the community, which may include driving a community motor vehicle.
- Maintains and adheres to department monthly budget and expense control and may manage volunteer program.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
- Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
- May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Brookdale is an equal opportunity employer and a drug-free workplace.
Directs food service operations within the community including all food preparation, dining room operations and dining delivery services. Purchases all food and manages inventory ensuring effective cost controls and vendor service and quality. Ensures the highest nutrition and food quality for the health and pleasure of the residents. Complies with all federal, state and local regulations to ensure sanitary and safe operations. Plans and executes entertaining dining events and themes in conjunction with Activities Director, Marketing Director and other administrative staff to optimize the life and pleasure of the residents. May also cater events as requested by residents or staff.
- Hires, trains and manages all supervisory staff for the kitchen, dining room, catering and delivery services. Ensures that supervisors maintain a safe and sanitary environment and provide a caring and pleasurable dining experience for the residents. Coaches supervisors in maintaining appropriate staffing levels and effectively motivating, disciplining and training associates.
- Consults with chefs and cooks to develop and maintain pleasing and nutritious menus. Assesses and determines the desires and preferences of the residents regarding food selection and presentation through surveys and daily contact with residents. Ensures preferences are incorporated into the menu and events. Understands the dietary needs of residents and coordinates with dieticians, nursing staff, and care associates to ensure proper selection, preparation and delivery of meals.
- Develops department budget including purchasing and staffing expenditures. Approves food orders from company or selected food vendors and ensures a proper level of inventory to meet demand and minimize cost and waste. Routinely monitors budget compliance and recommends changes as needed to maintain operational quality and resident satisfaction.
- Encourages the identification of enjoyable ways to encourage socialization and enjoyment of residents through the use of food presentation and events. Improves the décor and condition of dining rooms to ensure a safe and pleasant experience.
- Networks with Regional Food Service Directors to improve operations, reduce costs and to obtain new program ideas for creative operations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
This role will be responsible for maintenance of the Company’s organizational structure, providing support to corporate transactions and financings, and providing other support functions as assigned by the Legal Department.
- Maintain the Company’s organizational structure, which includes subsidiaries, including keeping track of subsidiary ownership and filing annual reports, DBAs, foreign qualification applications and renewals. Maintain a list of all such filings and keep track of the transactions.
- Prepare organizational documents for new subsidiaries, including, but not limited to, formations, bylaws, operating agreements, foreign qualifications, resolutions, FEINs and assumed name registrations (as applicable).
- Prepare and maintain corporate minute books for subsidiaries, including resolutions, actions on written consent, and other documents.
- Prepare and maintain officer and director slate information for subsidiaries.
- Assist with preparation of organizational charts.
- File charitable registration renewals and annual reports for non-profit entities.
- Primary point of contact with the Company’s registered agent, and assist with service of process. Establish a budget for vendor payments and ensure it is not exceeded.
- Mail notices of lawsuits received from the external counsel.
- Review transactional and financing documents and work with Company counsel regarding such transactions.
- Work with tax, treasury, financial reporting, corporate accounting, legal operations, litigation, and human resources departments to respond to requests as needed, using independent judgment to determine how to respond.
- Review and revise confidentiality agreements. Draft altering terms and provide to legal counsel for review and approval.
- Assist with other projects identified by the Company’s Legal Department.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
- Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
- May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Brookdale is an equal opportunity employer and a drug-free workplace.
Supports the District Director of Clinical Services (DDCS) in managing the healthcare operations of the communities in an assigned district. Helps ensure residents’ healthcare needs are met in compliance with state and federal regulations as well as Brookdale standards. Travels within the district as assigned to support management vacancy, training, auditing and any other area identified to ensure clinical excellence and meet state requirements.
- Travels throughout the district weekly to communities as assigned by the DDCS.
- Fills the role of HWD in assigned communities when an HWD is on leave, extended vacation or the position is vacant.
- Provides clinical support and guidance for communities with regulatory deficiencies.
- Audits community clinical compliance and partners with other leaders to design and implement action plans as needed.
- Provides root cause analysis and hands on support to ensure clinical outcome are meeting standards and key areas are current, which may include: service plans, orders, PCC compliance, MAR clarification, weights, skins, etc. Ensures compliance post-cleanup as needed.
- Supports clinical initiatives and roll-outs by leading training for the district and/or individual communities as assigned by DDCS.
- In some states coordinates and signs resident assessments. This may include completing comprehensive assessments including personal interview with the resident and other if the resident due to any impairment needs assist with history, etc.
- Facilitates RN Delegations for medications and care per state regulations.
- Participates in a variety of meetings with the division, district and individual communities.
- Provides training, coaching and guidance to clinical leaders and front line staff.
- Participates in clinical training and audits compliance; including facilitating Med Tech/QMAP/Med. Aide training and competency evaluations.
- May assist DDCS in clinical Quality Assurance (QA) site visits.
- Provides insight to DDCS on overall assessment of community strengths, weaknesses, opportunities, and threats (SWOT). May be asked to provide regular reports.
- Provides support in clinical investigations and may participate in disciplinary actions.
- Supports DDCS with special projects as assigned.
- Provide district clinical support when DDCS is unavailable which may include responding to questions, support move in/out discussions etc.
- Ensures proper and timely documentation in accordance with Brookdale policies and procedures and federal and state requirements.
- Maintains a working knowledge of and adheres to company policies, procedures and Clinical Systems.
- Utilizes the nursing process (assessment, planning, implementation, and evaluation) in applying nursing knowledge in accordance with state nursing regulations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.
Participate in on-the-job training experiences for the Health and Wellness Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial and clinical responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Health & Wellness Director role at one of our communities including, but not limited to areas of people management, clinical management, quality care and regulatory oversight when you assume the role of a Health and Wellness Director.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
- Assists Manager with daily supervision of dining services associates.
- Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
- Adheres to all safety and sanitation standards.
- Plans daily menu for residents in accordance with company standards and procedures.
- Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
- Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
- Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
- Oversees staff in absence of Manager. Provides supervision for special events.
- In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
- Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners).
- Assist the Engagement department as led by your Coordinator, Manager, or Director.
- Build relationships with residents to cultivate person-centered engagement and bridge connections between residents.
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
- Assists Manager with daily supervision of dining services associates.
- Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
- Adheres to all safety and sanitation standards.
- Plans daily menu for residents in accordance with company standards and procedures.
- Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
- Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
- Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
- Oversees staff in absence of Manager. Provides supervision for special events.
- In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
- Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees.
- Develops standards for organization and supervision of dining services.
- Maintains quality dining services within the prescribed budget.
- Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals.
- Oversees the food preparation and cooking, to ensure meals are prepared per company procedures.
- Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed.
- Prepares cleaning schedule, production worksheet and staff schedules.
- Maintains inventory of food and nonfood items.
- Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services.
- Develops and directs cost control system; prepares and submits department budget to director.
- Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed.
- Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control.
- Ensures a continuous quality improvement program is in place and appropriate follow-up occurs.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Responsible for maintaining a secure environment for all residents and associates within the building and on the community grounds. Greets visitors, monitors the inside and outside of the building, and responds to emergencies.
- Greets and monitors visitors and residents coming and going from the building. Logs all residents and visitors in and out.
- Monitors the inside and outside of the building and the parking lot; reports any abnormal findings to the Executive Director or to the proper authorities as the situation dictates.
- Locks doors at designated time, according to community protocol. Checks the security of all doors regularly throughout the night.
- Maintains familiarity with and monitors all emergency and safety equipment including security cameras, phones, and life safety systems.
- Responds appropriately to emergencies by calling or contacting appropriate internal and external parties, according to established protocol. Assists with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.).
- Answers the phone promptly. Responds to questions, directs calls, or takes messages as appropriate.
- Escorts residents and visitors to the parking lot during evening hours, as requested.
- May be required to handle leasing inquiries after hours and on weekends, making sure that accurate and timely information is provided to the Director of Sales & Marketing.
- Drives the bus or community vehicle as needed or as scheduled.
- Handles minor maintenance emergencies (i.e. plugged toilets, reset breakers, replace light bulbs, etc.) as needed.
- Ensures the lobby and administrative offices are vacuumed, and kept clean and neat. Notifies housekeeping if cleaning is needed.
- Interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- You will oversee full implementation of resident and family engagement’s overall dementia care program as well as directly providing coaching and leadership of associates who are caregivers within the community. This includes providing oversight to ensure Care Associates deliver person centered programming, dining, and care.
- Collaborate with leadership team providing dementia training, preadmission/move-in/move out process of residents, hiring, and education of associates regarding dementia care including how to lead programs and interventions for behavioral expression. You will plan and directly coordinate a calendar of dementia friendly programs that meet the specific needs of each and all residents within the dementia care community.
- A Bachelor’s Degree such as gerontology, therapeutic recreation or related field with a minimum of three years of management and direct supervision experience preferred. Experience with residents with Alzheimer’s disease and other dementias in a residential setting is required.
Brookdale is an equal opportunity employer and a drug-free workplace.
The Product Marketing Manager is responsible for development and execution of key initiatives to differentiate the Brookdale product portfolio driving leads, visits and move-in growth. This position will be responsible for leveraging a knowledge base of marketing strategy, industry insights and internal product line expertise to brief interdepartmental teams and drive our go-to-market strategy for the entire Brookdale product portfolio. This role will be responsible for ongoing planning and management of Brookdale product positioning and messaging that is differentiated, clear and with the ability to be leveraged by the sales and marketing teams.
- Leads Brookdale product line positioning (ongoing) from inception to end results: understand product line unique selling propositions, points of difference, product messaging, and influence of the product line creative execution.
- Leads market analysis at the DMA (designated market area) level to identify gaps and key opportunities for the Brookdale product portfolio, including but not limited to; product line media mix, competitive analysis, brand perceptions, and definition of program success measures, aligning with corporate objectives on all aspects of the program.
- Develops and presents written briefs to define specific product marketing situations and opportunities, ensuring that resulting strategies and execution are aligned among marketing, sales and field operations leadership.
- Develops proactive strategies to scale local and corporate marketing programs for maximum reach and continued industry leadership across the full Brookdale product portfolio.
- Owns product marketing campaign reporting and optimization, working with key channel leaders to make performance strategy recommendations for sales and marketing leaders.
- Partners with Field Marketing leaders to identify key points of difference for the Brookdale product portfolio at the market and community level.
- Drives special projects as assigned, including market research initiatives, high-opportunity corporate and community strategies, and referral source targeted programs.
- Partners with cross-functional leaders in various centers of excellence (including, but not limited to, sales, clinical, operations) to develop messaging and content throughout the sales lifecycle, including collateral, case studies, FAQs, data or feature/benefit sheets and more.
- Ensure consistent product/service messaging is maintained and leveraged across marketing, sales and communication channels.
- Act as a center of excellence for marketing and outreach best practices and responsible for communications of best practices to internal departments, divisions, districts, and communities.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Have a passion for food and serving seniors? Then being a dining services coordinator at Brookdale is for you! As a serving coordinator, you will provide superior customer service by directing and coordinating the dining experience of residents and guests in an upscale atmosphere. Here you will have work-life balance with defined schedules and be a valued member of the team. You are not just serving, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.
- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners).
- Assist the Engagement department as led by your Coordinator, Manager, or Director.
- Build relationships with residents to cultivate person-centered engagement and bridge connections between residents.
Brookdale is an equal opportunity employer and a drug-free workplace.
- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
- Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
- May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Brookdale is an equal opportunity employer and a drug-free workplace.
Job Summary
In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.
Essential Functions
- Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting.
- Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled.
- Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director.
- Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale.
- May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director.
- Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events.
- Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions.
- Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards.
- Plans and schedules programming events outside the community, which may include driving a community motor vehicle.
- Maintains and adheres to department monthly budget and expense control and may manage volunteer program.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
Manages the day-to-day clinical services of a highly complex, multiple product line, or large community. Ensures residents’ healthcare needs are met while treated with respect and dignity, and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team of five or more members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.
Under limited supervision, receives walk-in/call-in visitors and uses software systems to identify and contact leads provided by the Business Development Coordinator and current community residents. Effectively explains and demonstrates to prospective residents and their families the benefits of residing and receiving care at the community. Communicates sales and contractual information and closes contract sales to maintain and improve occupancy levels. Solicits assistance of community staff to promote and explain community services, practices, policies, pricing and other information necessary to close the sale.
- Routinely reviews software databases to identify and follow-up on leads from all sources. Calls a lead and obtains additional information on personal residential and care needs. Encourages prospective residents and families to make wait list deposits. Maintains long term contact with prospects to encourage continued familiarity. Encourages and promotes visits and tours of community(s). Meets established goals regarding contacts and tours to achieve desired sales goals. Enters updated prospective resident information and status of relationship into the lead management system.
- Maintains positive and understanding relationships with current residents and their family. Encourages their positive promotion of community to friends, acquaintances and family. Identifies religious, civic and social groups to which current residents belong to expand referral network. Cultivate leads with current residents through positive interaction and interest in activities and concerns. Follows-up with resident referrals as identified. Explains and promotes the Resident Referral Program to current residents.
- Assists in identifying innovative events and methods to increase visitation of targeted groups. Assists in planning, sponsoring, organizing, and executing special events to inform and attract referrals and prospects to visit community. Presents and demonstrates the value and benefits of the community for its residents as appropriate to stimulate interest and sales.
- Obtains and maintains knowledge of competitors. Communicates community features to best compete with competitor’s strengths and weaknesses. May visit competitors’ communities to understand how to best refer and market services and products.
- Conducts personal tours of communities for prospective residents and family. Schedules meetings with staff department heads as requested or as deemed necessary to effectively convince potential residents of abilities to meet their residential and care needs. Understands needs of potential residents to highlight community features that will satisfy them.
- Explains fee structure in a manner that will be most meaningful and that will clearly reflect the benefits of prospective resident’s choices. Explains the physical and financial assessment processes to prospects and coordinates required staff interviews and credit checks.
- Closes contractual arrangements. Communicates availability of units and status of waiting lists. Obtains necessary personal information and prepares standard, legal documents required for signature. Communicates pricing structures and service rates. Obtains signatures, required deposits and authorizations for move-ins.
- Requests assistance of marketing assistant when appropriate to coordinate needs relating to logistics of new resident moves including such things as transference of keys, furniture move-in coordination, unit preparation, new resident orientation and welcoming, etc. Maintains continued contact to reflect concern and interest for their continued wellbeing and satisfaction after relocation to the community.
- May provide input regarding the development of promotional brochures, videos and mailings as used in networking referrals and marketing to prospective residents.
- Prepares written reports and communicates status of current success in a clear and concise manner.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners).
- Assist the Engagement department as led by your Coordinator, Manager, or Director.
- Build relationships with residents to cultivate person-centered engagement and bridge connections between residents.
Brookdale is an equal opportunity employer and a drug-free workplace.
- Responsible for the ever-evolving implementation of the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners), including promotion of culture with Sales partners and prospects.
- Provide subject matter expertise to the community leadership team regarding engagement and quality of life for residents.
- Requires at least one year of direct experience with adults. Leadership experience and a degree in a related field are preferred (therapeutic recreation, gerontology, health care, education or other related field).
Brookdale is an equal opportunity employer and a drug-free workplace.
Leads the day-to-day operations of a larger community of 60-65 units and two product lines or 65-175 units with up to two product lines. Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.
- Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary.
- Develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards.
- Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements.
- Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates. Analyzes trends and implements strategies to reduce turnover and increase retention.
- Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Is proactive in solving resident problems and resolving issues. Leads effort to leverage satisfied residents and families to grow community occupancy; executes renewal program with existing residents. Partners with Resident Council as necessary. Administers resident satisfaction and other surveys and works with department leaders and district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement.
- For assisted living or memory care communities, ensures collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate the same for their area. Ensures service plan reviews are conducted, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents.
- Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations.
- Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Engages with prospects who tour the community. Identifies trends and works with sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR).
- Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups.
- Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence.
- Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.
Job Summary
In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.
Essential Functions
- Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting.
- Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled.
- Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director.
- Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale.
- May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director.
- Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events.
- Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions.
- Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards.
- Plans and schedules programming events outside the community, which may include driving a community motor vehicle.
- Maintains and adheres to department monthly budget and expense control and may manage volunteer program.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
Provides direct supervision of care giving within the community. Ensures residents are treated with respect and dignity recognizing individual needs and encouraging independence. Fosters a homelike atmosphere throughout the community.
- Provides direct supervision of resident care staff, which includes monitoring job performance, collaborating with community leadership on associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed.
- Coordinates training and education of resident care staff on an ongoing basis.
- Verifies all associate hours on time cards and weekly hours report. Completes nursing schedules to assure proper coverage to meet resident needs and according to budget. This includes arranging replacement staffing when necessary and maintaining clear records of all changes, requests and irregularities.
- Observes residents health status, takes actions to address concerns within scope of practice, and reports all significant changes, reactions to medications and treatment or significant incidences to Health and Wellness Director (or designee) in a timely manner.
- Assists the Health and Wellness Director (or designee) in medication management, ordering medication from pharmacy and maintaining records as dictated in Brookdale Senior Living policies and procedures manual. Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards.
- If within scope of practice, may administer medication to residents; may review capabilities of residents who self-administer medications on a regular basis (refer to state regulations regarding medication assistance and documentation).
- Monitors staff in administration of medication, to include frequents audits of medication administration records (MAR).
- Observes residents, records significant reactions, and notifies community leadership of resident's condition and reaction to drugs, treatments, and significant incidents. Responds promptly to all emergency calls from residents.
- Communicates to families regarding resident's personal needs and achievements. Reminds families of need for scheduled physician, dental, or eye appointments. Assigns vital signs to associates and monitors compliance. Assures in-house ancillary medical services such as podiatrist, doctor visits, psych visits, labs, x-ray, ambulance, etc. are scheduled and followed through.
- Assists in organizing and developing service plan reviews as required, with appropriate resident care team members and resident families.
- Participates in the maintenance of resident charts including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately.
- Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by community leadership.
- Performs daily, weekly and monthly safety and infection control checks of the home and grounds, assisting the community leadership for resident health and safety purposes.
- Participates in community functions including family socials and open houses. Communicates with community professionals.
- Shares on-call duties as required.
Brookdale is an equal opportunity employer and a drug-free workplace.
Under limited supervision, receives walk-in/call-in visitors and uses software systems to identify and contact leads provided by the Business Development Coordinator and current community residents. Effectively explains and demonstrates to prospective residents and their families the benefits of residing and receiving care at the community. Communicates sales and contractual information and closes contract sales to maintain and improve occupancy levels. Solicits assistance of community staff to promote and explain community services, practices, policies, pricing and other information necessary to close the sale.
- Routinely reviews software databases to identify and follow-up on leads from all sources. Calls a lead and obtains additional information on personal residential and care needs. Encourages prospective residents and families to make wait list deposits. Maintains long term contact with prospects to encourage continued familiarity. Encourages and promotes visits and tours of community(s). Meets established goals regarding contacts and tours to achieve desired sales goals. Enters updated prospective resident information and status of relationship into the lead management system.
- Maintains positive and understanding relationships with current residents and their family. Encourages their positive promotion of community to friends, acquaintances and family. Identifies religious, civic and social groups to which current residents belong to expand referral network. Cultivate leads with current residents through positive interaction and interest in activities and concerns. Follows-up with resident referrals as identified. Explains and promotes the Resident Referral Program to current residents.
- Assists in identifying innovative events and methods to increase visitation of targeted groups. Assists in planning, sponsoring, organizing, and executing special events to inform and attract referrals and prospects to visit community. Presents and demonstrates the value and benefits of the community for its residents as appropriate to stimulate interest and sales.
- Obtains and maintains knowledge of competitors. Communicates community features to best compete with competitor’s strengths and weaknesses. May visit competitors’ communities to understand how to best refer and market services and products.
- Conducts personal tours of communities for prospective residents and family. Schedules meetings with staff department heads as requested or as deemed necessary to effectively convince potential residents of abilities to meet their residential and care needs. Understands needs of potential residents to highlight community features that will satisfy them.
- Explains fee structure in a manner that will be most meaningful and that will clearly reflect the benefits of prospective resident’s choices. Explains the physical and financial assessment processes to prospects and coordinates required staff interviews and credit checks.
- Closes contractual arrangements. Communicates availability of units and status of waiting lists. Obtains necessary personal information and prepares standard, legal documents required for signature. Communicates pricing structures and service rates. Obtains signatures, required deposits and authorizations for move-ins.
- Requests assistance of marketing assistant when appropriate to coordinate needs relating to logistics of new resident moves including such things as transference of keys, furniture move-in coordination, unit preparation, new resident orientation and welcoming, etc. Maintains continued contact to reflect concern and interest for their continued wellbeing and satisfaction after relocation to the community.
- May provide input regarding the development of promotional brochures, videos and mailings as used in networking referrals and marketing to prospective residents.
- Prepares written reports and communicates status of current success in a clear and concise manner.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.
- Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Shares on call duties as required.
- Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience.
- LPN or LVN license.
Brookdale is an equal opportunity employer and a drug-free workplace.
The Senior Compensation Analyst plays a key role in the design, implementation, and administration of compensation programs that attract, engage, and retain top talent. This role will collaborate with HR leaders, business partners, and executives to ensure compensation programs and practices remain competitive and strategically aligned to operational needs, while striving for continuous improvement and meeting regulatory requirements.
- Conducts comprehensive analyses of compensation data to ensure internal equity and external competitiveness.
- Designs, develops, implements, and administers compensation programs, including short and long term incentive plans.
- Serves as a subject matter expert, providing guidance on compensation policies and practices.
- Works with Finance in the design and administration of incentive plans, including the complex financial analysis needed for the calculation and processing of bonus payments.
- Administers the Company’s long term incentive plan, including analysis, communication to participants, and working with third party vendor.
- Participates in market salary surveys and maintains market pricing software system.
- Analyzes new and existing positions based on duties and responsibilities to determine appropriate job level, classification, and incentive eligibility based on market data and company programs.
- Creates and delivers effective communication and training of the Brookdale’s compensation programs and practices to HR partners, leaders, and associates.
- Gathers, analyzes and provides reports to leaders regarding incentive payments, pay increases, long-term incentives, and other compensation.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Generates high-volume recurring streams of new move-in revenue for assigned Brookdale communities experiencing non-exempt sales associate vacancies. Prioritizes the outperformance of budgeted sales goals and community revenue targets by efficiently performing all processes and tasks required to close sales. Represents the ideal Brookdale sales professional and promotes a mission-driven sales culture. Employs unique insights gained within one community’s opportunities to optimize sales in the next community assignment. This position will travel to communities within a specified geographic area. Assignments will vary in length and may change with little notice.
- Drives rapid occupancy growth and prioritizes rate integrity where assigned by conducting high-quality daily phone and in-person sales calls that convert to move-ins.
- Maintains a working knowledge of and manages all relevant sales-specific software programs and Customer Relationship Management systems needed to generate high move-in volume, including thorough and accurate data entry and periodic database cleanup.
- Communicates current product information to appropriate community associates daily and as needed, including but not limited to availability, pricing, and concessions. Attends daily stand-up.
- Maintains current working knowledge of relevant competition in markets where assigned.
- Provides accurate and timely move-in forecasts as requested.
- Communicates incoming residents’ needs and preferences to the Executive Director and/or appropriate community associate(s) to enhance customer satisfaction upon move-in.
- Fosters a positive image of each assigned community and the Brookdale brand with all customers, residents, associates, and relevant professional/volunteer influencers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.
Provides marketing support services to the sales staff to ensure the timely administration of sales and marketing efforts.
- Provides marketing support to the community in accordance with marketing and business plans. Utilizes sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and meet or exceed community revenue goals. Provides administrative support for the Sales Department. Attends daily sales meetings.
- Communicates daily with community sales leader and other key associates regarding the status of all prospective move-ins. Utilizes the sales systems to record pre-residency steps and to facilitate communication.
- Serves as liaison between new resident and community by coordinating the move-in process for new residents in an efficient and welcoming manner, as needed. Ensures paperwork completion, including PPOC (Physician Plan of Care), residence preparation, mover scheduling, community support. Sets up pendants, keys, mailboxes, cable, and coordinates storage for new residents.
- Coordinates with maintenance and operations on unit turn over (UTOs) and maintains unit availability listings for the sales team. Works with community sales leader to identify units to be made ready for sales pipeline.
- Assists community sales leader in scheduling and executing on events including lead generation and lead advancement events and maintaining and organizing RSVP lists for events.
- Ensures sales office is stocked with marketing information and move-in packets. May request and order marketing materials through company systems.
- Represents the community and increases awareness through participation in outside events, professional groups, and community involvement as directed by the community sales leader. Uses relevant community knowledge and research to assist in planning, coordinating, and implementing monthly prospect and/or referral source activities and events as specified by the community marketing plan and community sales leader.
- May answer phone calls, serve as a backup for Sales, and log leads in SMS according to UP system.
- Maintains office “hot board” and prepares data for weekly and monthly reports. Provides sales performance information to community sales leader.
- Maintains working knowledge of the lead management system and uses to develop reports. Inputs sales and marketing activities, as directed, in a timely manner and according to systems standards. Ensures accurate information is input into systems (e.g., Artiva, SMS, etc.).
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Responsible for conducting and coordinating the development and completion of resident assessments, in accordance with the requirements of State, Federal and Company guidelines. Responsible for overseeing the generation of Minimum Data Set (MDS) for each Medicare patient and electronic transmission of required data within time frame mandated by the State.
- Coordinates the development and completion of the resident assessment (MDS) in accordance with current regulations and guidelines, including; the implementation of CAAs and Triggers; conducting or coordinating the interview(s) of each resident for the resident’s assessment; evaluating each resident’s condition and pertinent medical data; developing and implementing procedures with the Director, Clinical Services for arrival of newly admitted residents; ensuring that all assessments are completed and transmitted in a timely manner; assisting community directors and supervisors in scheduling the resident assessment/care plan meetings; and contacting and assisting in scheduling participation by outside members of the care plan team, including the resident’s representative and/or other interested family members.
- Coordinates the development of a written plan of care (preliminary and comprehensive) for each resident that identifies the problems/needs, the amount of care, goals to be accomplished, and which professional service is responsible for care. Ensures that the care plan includes measurable objectives and timetables to meet the resident’s needs, as identified in the resident’s assessment.
- Ensures generation and transmission of MDS is complete and timely. Maintains and periodically updates written policies and procedures that govern the development, use, and implementation of the resident assessment (MDS) and care plan. Ensures that a current copy of the MDS Instructor’s Manual is available to persons completing portions of the MDS.
- Develops, implements, and maintains an ongoing quality assurance program for the resident assessment/care plans. Monitors the community’s QI and QM reports to ensure that appropriate corrective action can be implemented when potential problems occur.
- Assists the resident and Discharge Planning Coordinator in completing the care plan portion of the resident’s discharge plan. Participates in functions involving discharge plans, as necessary.
- Participates in community surveys (inspections) made by authorized government agencies.
- Provides leadership and participates in various committees including Interdisciplinary Care Plan Team, Policy Advisory, and Quality Assessment and Assurance. Provides reports and assessment updates, as needed.
- Develops and participates in the planning, conducting, and scheduling of timely in-service training classes that include assessment skills or techniques needed to complete the assessment and MDS functions of the community. Assists the In-service Director/Educator in developing any training activities needed, concerning resident assessment/care plan skills, including initial or refresher courses relative to techniques for interviewing residents, rehabilitation principles, commonly used psychotropic drugs, care plan functions, etc. Attends and participates in annual community in-service training programs as scheduled.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.