- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners). - Assist the Engagement department as led by your Coordinator, Manager, or Director. - Build relationships with residents to cultivate person-centered engagement and bridge connections between residents. Brookdale is an equal opportunity employer and a drug-free workplace.    

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

Job Summary In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.   Essential Functions - Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting. - Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled. - Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director. - Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale. - May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director. - Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events. - Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions. - Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards. - Plans and schedules programming events outside the community, which may include driving a community motor vehicle. - Maintains and adheres to department monthly budget and expense control and may manage volunteer program. - Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor. 

- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. - Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. - May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.   

Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity. - Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan. - Allows and encourages residents to do as much of their own care as possible. - Documents the delivery of quality care in the resident's clinical record. - Follows infection control and safety policies and guidelines. - Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times. - Maintains a clean, safe, and orderly environment for the residents. - Performs general housekeeping duties as assigned. - Responds promptly and positively to resident requests for assistance, including emergency pull cords. - Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers. - Identifies changes in resident status or needs and communicates to the nurse in a timely manner. - Participates in educational programs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Directs food service operations within the community including all food preparation, dining room operations and dining delivery services. Purchases all food and manages inventory ensuring effective cost controls and vendor service and quality. Ensures the highest nutrition and food quality for the health and pleasure of the residents. Complies with all federal, state and local regulations to ensure sanitary and safe operations. Plans and executes entertaining dining events and themes in conjunction with Activities Director, Marketing Director and other administrative staff to optimize the life and pleasure of the residents. May also cater events as requested by residents or staff. - Hires, trains and manages all supervisory staff for the kitchen, dining room, catering and delivery services. Ensures that supervisors maintain a safe and sanitary environment and provide a caring and pleasurable dining experience for the residents. Coaches supervisors in maintaining appropriate staffing levels and effectively motivating, disciplining and training associates. - Consults with chefs and cooks to develop and maintain pleasing and nutritious menus. Assesses and determines the desires and preferences of the residents regarding food selection and presentation through surveys and daily contact with residents. Ensures preferences are incorporated into the menu and events. Understands the dietary needs of residents and coordinates with dieticians, nursing staff, and care associates to ensure proper selection, preparation and delivery of meals. - Develops department budget including purchasing and staffing expenditures. Approves food orders from company or selected food vendors and ensures a proper level of inventory to meet demand and minimize cost and waste. Routinely monitors budget compliance and recommends changes as needed to maintain operational quality and resident satisfaction. - Encourages the identification of enjoyable ways to encourage socialization and enjoyment of residents through the use of food presentation and events. Improves the décor and condition of dining rooms to ensure a safe and pleasant experience. - Networks with Regional Food Service Directors to improve operations, reduce costs and to obtain new program ideas for creative operations. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Responsible for maintaining a secure environment for all residents and associates within the building and on the community grounds. Greets visitors, monitors the inside and outside of the building, and responds to emergencies.   - Greets and monitors visitors and residents coming and going from the building. Logs all residents and visitors in and out. - Monitors the inside and outside of the building and the parking lot; reports any abnormal findings to the Executive Director or to the proper authorities as the situation dictates. - Locks doors at designated time, according to community protocol. Checks the security of all doors regularly throughout the night. - Maintains familiarity with and monitors all emergency and safety equipment including security cameras, phones, and life safety systems. - Responds appropriately to emergencies by calling or contacting appropriate internal and external parties, according to established protocol. Assists with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.). - Answers the phone promptly. Responds to questions, directs calls, or takes messages as appropriate. - Escorts residents and visitors to the parking lot during evening hours, as requested. - May be required to handle leasing inquiries after hours and on weekends, making sure that accurate and timely information is provided to the Director of Sales & Marketing. - Drives the bus or community vehicle as needed or as scheduled. - Handles minor maintenance emergencies (i.e. plugged toilets, reset breakers, replace light bulbs, etc.) as needed. - Ensures the lobby and administrative offices are vacuumed, and kept clean and neat. Notifies housekeeping if cleaning is needed. - Interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.   - Assists Manager with daily supervision of dining services associates. - Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. - Adheres to all safety and sanitation standards. - Plans daily menu for residents in accordance with company standards and procedures. - Assists in ensuring proper staffing coverage for each shift including making changes due to absences. - Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. - Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. - Oversees staff in absence of Manager. Provides supervision for special events. - In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. - Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Responsible for maintaining a secure environment for all residents and associates within the building and on the community grounds. Greets visitors, monitors the inside and outside of the building, and responds to emergencies.   - Greets and monitors visitors and residents coming and going from the building. Logs all residents and visitors in and out. - Monitors the inside and outside of the building and the parking lot; reports any abnormal findings to the Executive Director or to the proper authorities as the situation dictates. - Locks doors at designated time, according to community protocol. Checks the security of all doors regularly throughout the night. - Maintains familiarity with and monitors all emergency and safety equipment including security cameras, phones, and life safety systems. - Responds appropriately to emergencies by calling or contacting appropriate internal and external parties, according to established protocol. Assists with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.). - Answers the phone promptly. Responds to questions, directs calls, or takes messages as appropriate. - Escorts residents and visitors to the parking lot during evening hours, as requested. - May be required to handle leasing inquiries after hours and on weekends, making sure that accurate and timely information is provided to the Director of Sales & Marketing. - Drives the bus or community vehicle as needed or as scheduled. - Handles minor maintenance emergencies (i.e. plugged toilets, reset breakers, replace light bulbs, etc.) as needed. - Ensures the lobby and administrative offices are vacuumed, and kept clean and neat. Notifies housekeeping if cleaning is needed. - Interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Responsible for the ever-evolving implementation of the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners), including promotion of culture with Sales partners and prospects. - Provide subject matter expertise to the community leadership team regarding engagement and quality of life for residents. - Requires at least one year of direct experience with adults. Leadership experience and a degree in a related field are preferred (therapeutic recreation, gerontology, health care, education or other related field). Brookdale is an equal opportunity employer and a drug-free workplace.   

Manages the day-to-day clinical services of the community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.

- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners). - Assist the Engagement department as led by your Coordinator, Manager, or Director. - Build relationships with residents to cultivate person-centered engagement and bridge connections between residents. Brookdale is an equal opportunity employer and a drug-free workplace.    

Participate in on-the-job training experiences for the Health and Wellness Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial and clinical responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Health & Wellness Director role at one of our communities including, but not limited to areas of people management, clinical management, quality care and regulatory oversight when you assume the role of a Health and Wellness Director.

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

Job Summary Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. In alignment with Brookdale’s Resident and Family Engagement philosophy, assists in providing person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.   Essential Functions - Supports the implementation of a person centered program to meet individual needs and interests of the residents. Assists in leading and engaging residents in the 7 domains of well-being programs – purposeful, intellectual, social, spiritual, emotional and physical in a dementia friendly structured environment; including sensory focused small groups for residents who cannot participate in a large group setting. - Assists the Program Manager or Coordinator in the review of individual resident’s service plans and completes program documentation, as required by Brookdale standards or state requirements. - Assists the program manager or coordinator in ensuring dementia care programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards. - Assists in providing guidance and resource to associates on the importance of programming/engagement and other areas regarding the quality of life for residents. - Coordinates and participates in special events at the community including family socials, marketing/sales and open houses. - Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits. Communicates with families regarding residents’ personal needs and successes. - Assists Manager or Coordinator with meeting the department’s quality improvement initiatives including the Brookdale Excellence Standards Tool (BEST). - Supports plans and scheduled programming events outside the community, which may include driving a community motor vehicle. - Assists with volunteer program, including training and supervising volunteers. - Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.  

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

Job Summary In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.   Essential Functions - Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting. - Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled. - Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director. - Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale. - May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director. - Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events. - Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions. - Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards. - Plans and schedules programming events outside the community, which may include driving a community motor vehicle. - Maintains and adheres to department monthly budget and expense control and may manage volunteer program. - Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor. 

Job Summary The Organizational Development Specialist is responsible for assessing and recommending organizational improvements. This role partners with cross-functional teams, Centers of Excellence and key business stakeholders to identify opportunities to positively impact the company’s key business strategies, goals and metrics by evaluating organizational structures, operations, resources, and processes. This position recommends appropriate process improvements and applies change management principles to optimize the organization’s performance.   Essential Functions - Recommends organizational improvements through research and analysis of organizational communication systems, processes, procedures, structures and utilization of resources. - Works cross-functionally to facilitate organizational development and change. - Analyzes key People metrics, including business metrics that correlate where appropriate, to recommend talent-related organizational solutions using a systems theory approach, considering selection, onboarding, training and development. - Identifies data collection tools, data sources, benchmarks, and performance targets to best meet business needs. - Assists in the development and implementation of talent initiatives, programs, and other solutions to meet and anticipate organizational needs. - Measures the effectiveness of talent initiatives, programs, and other solutions by creating and utilizing relevant listening systems and other data. - Assists with business optimization initiatives as part of a cross-functional team. - Maintains an in-depth knowledge of best practices in all areas of talent management and organizational effectiveness.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees.   - Develops standards for organization and supervision of dining services. - Maintains quality dining services within the prescribed budget. - Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals. - Oversees the food preparation and cooking, to ensure meals are prepared per company procedures. - Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed. - Prepares cleaning schedule, production worksheet and staff schedules. - Maintains inventory of food and nonfood items. - Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services. - Develops and directs cost control system; prepares and submits department budget to director. - Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed. - Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control. - Ensures a continuous quality improvement program is in place and appropriate follow-up occurs.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Oversees daily operations of the kitchen and ensures the highest quality food products. Directly supervises and trains kitchen personnel on all related culinary activities.   - Oversees breakfast, lunch and dinner for quality assurance of meal presentation and portion control. - Selects recipes, prepares and coordinates all meals. Coordinates prep for the following day’s menu. - Creates new dishes and develops recipes, standardizing recipes to ensure consistent quality. Establishes presentation technique and quality standards. Plans, modifies and develops menus. - Performs a pre-meal meeting with food servers to review detail of daily menu. - Ensures an adequate number of culinary associates each shift and ensures absences are covered. - Estimates food consumption and requisitions food purchases. Monitors and maintains inventory. - Assists in the adherence to maintaining budget compliance for daily food costs. - Assists in applying appropriate loss prevention procedures. - Assists in hiring, training, scheduling, disciplining and terminating associates. Provides training for all kitchen staff. - Assists in the coordination and execution of special events. - Maintains kitchen cleanliness and food preparation according to state and local health department code requirements. Ensures all kitchen equipment is in working order and kept clean at all times. Oversees the proper inventory, storage and use of cleaning chemicals. Keeps waste to a minimum by utilizing food storage and food recycling techniques. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Job Summary In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.   Essential Functions - Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting. - Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled. - Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director. - Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale. - May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director. - Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events. - Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions. - Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards. - Plans and schedules programming events outside the community, which may include driving a community motor vehicle. - Maintains and adheres to department monthly budget and expense control and may manage volunteer program. - Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor. 

Have a passion for food and serving seniors? Then being a dining services coordinator at Brookdale is for you! As a serving coordinator, you will provide superior customer service by directing and coordinating the dining experience of residents and guests in an upscale atmosphere. Here you will have work-life balance with defined schedules and be a valued member of the team. You are not just serving, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.

Oversees daily operations of the kitchen and ensures the highest quality food products. Directly supervises and trains kitchen personnel on all related culinary activities.   - Oversees breakfast, lunch and dinner for quality assurance of meal presentation and portion control. - Selects recipes, prepares and coordinates all meals. Coordinates prep for the following day’s menu. - Creates new dishes and develops recipes, standardizing recipes to ensure consistent quality. Establishes presentation technique and quality standards. Plans, modifies and develops menus. - Performs a pre-meal meeting with food servers to review detail of daily menu. - Ensures an adequate number of culinary associates each shift and ensures absences are covered. - Estimates food consumption and requisitions food purchases. Monitors and maintains inventory. - Assists in the adherence to maintaining budget compliance for daily food costs. - Assists in applying appropriate loss prevention procedures. - Assists in hiring, training, scheduling, disciplining and terminating associates. Provides training for all kitchen staff. - Assists in the coordination and execution of special events. - Maintains kitchen cleanliness and food preparation according to state and local health department code requirements. Ensures all kitchen equipment is in working order and kept clean at all times. Oversees the proper inventory, storage and use of cleaning chemicals. Keeps waste to a minimum by utilizing food storage and food recycling techniques. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Responsible for the maintenance and repair of the buildings and grounds to maintain proper care of the assigned community(s) in accordance with current federal, state, and local standards/regulations and company policies. - Directs the community maintenance, housekeeping and laundry (if applicable) staff, to include hiring, training, evaluating performance, resolving disciplinary issues and firing. - Directs the maintenance and upkeep of the buildings and grounds through maintenance staff. Inspects completed work for conformance to standards and policies. - Implements preventative maintenance programs. Coordinates compliance with local, state and federal building codes, SDS, OSHA, EPA regulations, and fire codes. - Coordinates engineering contractors and vendors, making sure insurance and licenses are current. - Conducts regular inspections of life safety systems, including fire extinguishers and sprinkler systems. - Coordinates annual apartment maintenance schedule and completion. Oversees necessary repairs and maintenance in apartments and common areas including refurbishment for move-ins. - Ensures the outside of the property is maintained, including landscaping, snow removal, and garbage/trash removal. - Prepares and follows approved budget. Tracks utility consumption and expense files. - Maintains inventory control for all general supplies, parts and equipment for necessary repairs and maintenance. Maintains all required engineering files. - Assesses all plumbing and electrical problems within the community and determines the best course of action to correct the problem. Works within the legal scope of local and state codes. - Reviews safety data sheets (SDS) as requested for potential exposure to hazardous chemicals used and take necessary precautions - Assess property damage and file property damage claims in accordance with company policy. - Responds appropriately to resident or community emergencies by assisting as needed. - Maintains office, shops and mechanical areas within company standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners). - Assist the Engagement department as led by your Coordinator, Manager, or Director. - Build relationships with residents to cultivate person-centered engagement and bridge connections between residents. Brookdale is an equal opportunity employer and a drug-free workplace.    

Responsible for the day-to-day operational execution in support of an Executive Director within a larger community. Manages occupancy and monthly financial performance for the property. Maintains positive working relationships with all residents, resident family members, employees, and the business community. - Under direct supervision of an Executive Director, responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public. - Supervises, directs, and motivates staff. Maintains superior training and morale. Ensures training programs are effectively executed. - Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey. - Executes renewal program with existing residents through a proactive program ensuring the highest renewal rate possible. - In conjunction with the Executive Director, develops annual operating and capital budgets. Maintains budget accountability to the Executive Director, aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction. - Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates with attention paid to consistency in the selection and retention of quality personnel. - Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence. - Maintains current departmental policies, procedures, and licenses in accordance with all requirements. - Fosters creativity among staff to deliver the highest quality and optimum services. Responsible for creating and maintaining an atmosphere of stability. Acts as a member of Resident Counsel. - Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups. - Conducts department head meetings on a weekly basis. Conducts quarterly associate meetings to review safety on all aging issues and building issues. Conducts quarterly residential meetings. - Keeps current on competitive projects and programs in the market place. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Responsible for the ever-evolving implementation of the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners), including promotion of culture with Sales partners and prospects. - Provide subject matter expertise to the community leadership team regarding engagement and quality of life for residents. - Requires at least one year of direct experience with adults. Leadership experience and a degree in a related field are preferred (therapeutic recreation, gerontology, health care, education or other related field). Brookdale is an equal opportunity employer and a drug-free workplace.   

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity. - Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan. - Allows and encourages residents to do as much of their own care as possible. - Documents the delivery of quality care in the resident's clinical record. - Follows infection control and safety policies and guidelines. - Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times. - Maintains a clean, safe, and orderly environment for the residents. - Performs general housekeeping duties as assigned. - Responds promptly and positively to resident requests for assistance, including emergency pull cords. - Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers. - Identifies changes in resident status or needs and communicates to the nurse in a timely manner. - Participates in educational programs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

- Our business office coordinators provide support to the community, which include accounts receivable, accounts payable, payroll and other human resources related duties. - You will also track community accounting changes, prepare and record all invoices for the community, assist with new hire documentation as well as organize and maintain personnel, resident, marketing and other files as needed. - An Associate's degree (A. A.) or equivalent from a two-year college or technical school; or minimum of one to two years related experience and/or training; or equivalent combination of education and experience is preferred. Brookdale is an equal opportunity employer and a drug-free workplace.   

- Our program coordinators plan, coordinate and facilitate a calendar of dementia friendly programs that meet specific needs of each and all residents within the dementia care community. - You will provide person centered life enrichment programs while engaging residents in meaningful and purposeful programs within the Brookdale community enhancing their quality of life. - Collaborates in the education of associates regarding dementia care including how to lead programs on an ongoing basis and identifying interventions to address behavioral expressions. - A Bachelor’s Degree in therapeutic recreation, gerontology, education or related field preferred. Brookdale is an equal opportunity employer and a drug-free workplace. 

- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. - Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. - May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.   

Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity. - Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan. - Allows and encourages residents to do as much of their own care as possible. - Documents the delivery of quality care in the resident's clinical record. - Follows infection control and safety policies and guidelines. - Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times. - Maintains a clean, safe, and orderly environment for the residents. - Performs general housekeeping duties as assigned. - Responds promptly and positively to resident requests for assistance, including emergency pull cords. - Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers. - Identifies changes in resident status or needs and communicates to the nurse in a timely manner. - Participates in educational programs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Assists directors of CCRC’s, retirement communities or assisted living residences with supervision and management on a temporary, extended or as needed basis. May be assigned to a residence during a management vacancy, start up, acquisition, vacations, and leaves of absence or may support a Regional Vice President with a special project, etc. Functions in multiple roles to include supervising, quality assurance, training, regulatory matters and direct resident care as needed. Conducts operations in a manner consistent with value drivers and strategic initiatives to uphold and improve customer satisfaction, associate satisfaction, occupancy, culture, and operational effectiveness. - Assists in the recruitment and retention of qualified staff and in the development and maintenance of a positive and supportive team atmosphere. May interview and recommend hiring qualified associates. - Provides assistance in the areas of marketing, outreach, resident admissions, resident assessments and discharge procedures. - May assist with and/or conduct associate performance reviews. - May assess the training needs for staff, and provide training as needed. - May assist in the resolution of budget discrepancies and variances. - Works to resolve issues identified by residents and/or their family members. - Ensures residence building and grounds are clean, free of trash and litter, and maintained in good repair. May perform routine safety inspections and ensure OSHA regulations for a safe work environment are followed. - May assist healthcare management team to organize, develop, and conduct service plan reviews; supervises the maintenance of resident charts; reviews documentation performed by resident care staff. - Manages subordinate supervisor(s) who supervise resident care, marketing, food service, housekeeping and maintenance staff. Is responsible for the overall direction, coordination, and evaluation of these units. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

Responsible for providing quality dining experiences by overseeing dining room staff and maintaining a pleasant and clean dining environment.   - Manages daily operations of dining room, room service, and convenience store, if applicable. - Assigns wait staff to designated sections and all staff to appropriate side work. Inspects work to ensure proper completion. - Ensures room service orders are delivered timely and properly. - Ensures smooth and timely opening and closing of the dining room. - Ensures an adequate number of service employees for each shift and ensures absences are covered. - Oversees resident billing of food services charges. - Assists in producing weekly schedules with budgetary guidelines for service staff. - Leads the training of all new dining room associates and conducts required on-going training sessions. - Provides supervision for special events. - May assist service staff during mealtime as needed. - May assist in greeting and seating residents and guests. - In consultation with the Dining Services Director, hires, trains, disciplines and terminates departmental associates in accordance with company policies. - Maintains the resident request logbook and forwards these requests to the Chef and/or Food Service Director.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

The Senior Financial Analyst role is a key regional support role and provides strategic support to all regional teams including Operations, Sales, Clinical, Dining and Asset Management. Through excellent financial acumen, partnership with regional leadership and teams, and strong interpersonal skills this role is a key contributor to the success of the operational results, with a focus primarily in support of operations through market level research to determine appropriate price position. - Builds models and performs ad-hoc financial analysis for divisional, regional and senior leadership teams. - Identifies and leads the development of high impact value-add analysis on business drivers, trends and risk/opportunities by utilizing both internal and external data. - Assists divisional, regional and community teams through projections and annual budgeting cycle. - Drives analysis of the division’s price strength and impact of discount and incentive practices. - Drives ROI analysis process for New Economics capex proposals. - Suggests and implements cost reduction targets and tracks progress towards achieving goals. - Assists in the preparation of monthly and quarterly division and region updates. - Provides training, as needed, to regional and community teams related to FP&A This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Participate in on-the-job training experiences for the Sales Manager role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with sales and marketing responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Sales Manager role at one of our communities.   - Maintains and/or improves upon the occupancy level of the community in accordance with the marketing and business plans. Utilizes established sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals. - Manages the sales process by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about the community’s services and programs. Responds promptly to every telephone call,email, and Internet or in-person inquiry. Completes weekly follow-up calls, letters, and tours as defined by the community marketing plan. - Coordinates and completes all activities needed for a sale and converts deposits to move-ins, including, but not limited to, visiting the prospect’s home, health care providers, or other locations to conduct initial assessments or sales presentations and ensuring that the required forms are completed by the prospect, his/her physician and family prior to the move in. - Keeps management and other key associates abreast of the status of all prospective move-ins. Tracks and records pre-residency steps to facilitate communication. - Coordinates with the business development coordinator/director on a weekly basis regarding business development efforts to meet or exceed the established goals for professional leads asset by the community marketing plan. Contacts local sources including legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, skilled nursing facilities, retirement communities, clergy, medical insurance providers, and other local community contacts that are not part of the business development coordinator/director referral contacts. Manages the business development activities noted above in the absence of business development associates. - Develops and maintains relationships with and generates leads through residents, family, and professional referral sources on a weekly basis. Provides information and conducts presentations about community services and programs, market advantages, availability,and other relevant information to meet the needs of prospective referral sources and community groups. - Effectively manages community inventory and looks for opportunities for increasing revenue and creating other revenue streams. - Represents the community and increases awareness through participation in outside events,professional groups, and community involvement in the local market. Uses relevant community knowledge and research to plan, coordinate, and implement monthly prospect and/or referral source activities and events as specified by management and the community marketing plan. Follows up and executes sales process with all leads from events. - Assists management with resident retention through new resident welcome events, resident referral programs, outside community visits to current hospitalized residents, and other programs as outlined in the marketing plan or by the Regional Sales & Marketing Manager. - Partners with management to develop and execute marketing plans and achieve community occupancy goals. Researches and provides recommendations for content and delivery of brochures, flyers, press releases and other forms of media that promote community services. - Monitors conversion ratios regarding sales performance and business development calls to direct referral sources and collects and analyzes data to prepare weekly and monthly reports. Provides frequent sales performance issue information to management. - Maintains working knowledge of lead management systems and uses them to maximize sales effectiveness. Inputs all sales and marketing activities in a timely manner and according to systems standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

The role of the Research and Insights Data Analyst is to drive survey data analysis for customer experience. This role will support survey fieldwork, analytics, and execution at the intersection of operations and finance. - Drive Qualtrics survey design, fieldwork, and survey programming for data collection and analysis. - Conduct statistical analysis (regression, t-test) with advanced analytics and visualization tools. - Contribute to development of summary statistics and data analysis for customer experience, FP&A (Financial Planning and Analysis), and cross-functional teams. - Aid in the execution of insights from unstructured text analysis or natural language processing. - Advise on customer experience opportunities and research related CX data. - Provide support on visual communication and design elements for an executive audience. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- You will oversee full implementation of resident and family engagement’s overall dementia care program as well as directly providing coaching and leadership of associates who are caregivers within the community.  This includes providing oversight to ensure Care Associates deliver person centered programming, dining, and care. - Collaborate with leadership team providing dementia training, preadmission/move-in/move out process of residents, hiring, and education of associates regarding dementia care including how to lead programs and interventions for behavioral expression. You will plan and directly coordinate a calendar of dementia friendly programs that meet the specific needs of each and all residents within the dementia care community. - A Bachelor’s Degree such as gerontology, therapeutic recreation or related field with a minimum of three years of management and direct supervision experience preferred. Experience with residents with Alzheimer’s disease and other dementias in a residential setting is required. Brookdale is an equal opportunity employer and a drug-free workplace.  

Leads the day-to-day operations of a large community of more than 175 units with up to two product lines or more than 120 units with three product lines. Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become the preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.   - Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members, as necessary. - Develops and implements business plan to become the highest performing senior living community in the local market. Creates, analyzes, and executes annual operating and capital budgets and holds department leaders accountable for department budgets. Manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards. - Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Supervises, directs, and motivates community management while empowering department leaders to supervise, direct, and motivate staff; ensures department leaders proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Works with department leaders to ensure community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements. - Encourages and supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Understands the community’s staffing needs and is responsible for overseeing the recruiting and onboarding process; ensures associates are appropriately trained and developed to meet the needs of residents. In consultation with department leaders, reviews promotions, development plans, disciplinary actions, and termination decisions to ensure consistency in the selection and retention of quality associates. Works with department leaders to analyze trends and implement strategies to reduce turnover and increase retention. - Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Empowers community management to proactively solve resident problems and resolve issues. Works with appropriate department leaders to leverage satisfied residents and families to grow community occupancy and to execute renewal program with existing residents. Partners with Resident Council as necessary. Works with community management to administer resident satisfaction and other surveys and to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement. - For assisted living or memory care communities, creates and maintains collaborative relationship with community clinical leader(s) to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate same for their respected area. Ensures clinical leader(s) conduct service plan reviews, consistent with applicable legal requirements, with resident families to maintain the personal dignity of residents. - Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Works with department leaders and district team to proactively create plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations. - Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by assisting to develop new business, generate leads, and build strategic relationships. Engages with prospects who tour the community. Identifies trends and empowers sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR). - Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups. - Works with maintenance and other appropriate department leaders to ensure buildings, grounds, and property are up to Company standards; engages in active oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence. - Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

- Supports the implementation of person centered engagement to meet individual needs and interests of residents living with dementia. - Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits as well as communicate with families regarding residents’ personal needs and successes. - Assists the program manager or coordinator in ensuring programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards. Brookdale is an equal opportunity employer and a drug-free workplace.   

Responsible for the maintenance and repair of the buildings and grounds to maintain proper care of the assigned community(s) in accordance with current federal, state, and local standards/regulations and company policies. - Directs the community maintenance, housekeeping and laundry (if applicable) staff, to include hiring, training, evaluating performance, resolving disciplinary issues and firing. - Directs the maintenance and upkeep of the buildings and grounds through maintenance staff. Inspects completed work for conformance to standards and policies. - Implements preventative maintenance programs. Coordinates compliance with local, state and federal building codes, SDS, OSHA, EPA regulations, and fire codes. - Coordinates engineering contractors and vendors, making sure insurance and licenses are current. - Conducts regular inspections of life safety systems, including fire extinguishers and sprinkler systems. - Coordinates annual apartment maintenance schedule and completion. Oversees necessary repairs and maintenance in apartments and common areas including refurbishment for move-ins. - Ensures the outside of the property is maintained, including landscaping, snow removal, and garbage/trash removal. - Prepares and follows approved budget. Tracks utility consumption and expense files. - Maintains inventory control for all general supplies, parts and equipment for necessary repairs and maintenance. Maintains all required engineering files. - Assesses all plumbing and electrical problems within the community and determines the best course of action to correct the problem. Works within the legal scope of local and state codes. - Reviews safety data sheets (SDS) as requested for potential exposure to hazardous chemicals used and take necessary precautions - Assess property damage and file property damage claims in accordance with company policy. - Responds appropriately to resident or community emergencies by assisting as needed. - Maintains office, shops and mechanical areas within company standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.