Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

Leads the day-to-day operations of a larger community of 60-65 units and two product lines or 65-175 units with up to two product lines. Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.   - Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary. - Develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards. - Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements. - Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates. Analyzes trends and implements strategies to reduce turnover and increase retention. - Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Is proactive in solving resident problems and resolving issues. Leads effort to leverage satisfied residents and families to grow community occupancy; executes renewal program with existing residents. Partners with Resident Council as necessary. Administers resident satisfaction and other surveys and works with department leaders and district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement. - For assisted living or memory care communities, ensures collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate the same for their area. Ensures service plan reviews are conducted, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents. - Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations. - Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Engages with prospects who tour the community. Identifies trends and works with sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR). - Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups. - Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence. - Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.  

Leads the day-to-day operations of a larger community of 60-65 units and two product lines or 65-175 units with up to two product lines. Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.   - Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary. - Develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards. - Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements. - Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates. Analyzes trends and implements strategies to reduce turnover and increase retention. - Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Is proactive in solving resident problems and resolving issues. Leads effort to leverage satisfied residents and families to grow community occupancy; executes renewal program with existing residents. Partners with Resident Council as necessary. Administers resident satisfaction and other surveys and works with department leaders and district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement. - For assisted living or memory care communities, ensures collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate the same for their area. Ensures service plan reviews are conducted, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents. - Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations. - Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Engages with prospects who tour the community. Identifies trends and works with sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR). - Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups. - Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence. - Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

- Ensures proper preparation, portioning and serving of food according to standardized recipes and menus. You will use your prior experience with cutting tools, cookware and bakeware, combined with your knowledge of cooking procedures and methods of grilling, baking and boiling as a critical part of your role. - Adheres to all sanitation and food safety standards. Maintains a clean kitchen. - Prepares food in a timely manner at specified meal times Brookdale is an equal opportunity employer and a drug-free workplace.  

- Assist in maintaining a physical, social and psychological environment in the best interest of residents. - Monitor care of residents according to treatment plans prescribed by a physician as well as documenting responses to care plans. - Nurses also administer medications, ensure cleanliness and security of medicine supply room and adhere to company systems, procedures and processes. - LPN or LVN License Required per state regulations. Brookdale is an equal opportunity employer and a drug-free workplace.  

Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.  

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

Provides analytical and operational support to help divisions, districts and regions drive community programs to generate revenue and achieve sales goals. This position maintains working knowledge of Brookdale’s proprietary Personal Solutions order entry portal in order to support community leaders, troubleshoot order errors, and provide overall customer service to the field.   - Collects, manages, and analyzes data from multiple sources to create trackers and actionable reports that will contribute to identifying key risk and performance indicators of the incontinence program. - Coordinates with Brookdale IT team and/or external vendors to ensure the Personal Solutions ordering and pricing platform is functioning properly and efficiently. - Serves as a program advocate subject matter expert for the PS service and service portal. - Develops and maintains a positive working relationship for continual collaboration and partnership with division, district and other key community leadership as a program ambassador. - Coordinates and facilitates trainings individually and in collaboration with outside vendor partners to ensure associates are sufficiently trained on the clinical significance of our program, as well at the correct usage of the system application and service resources. - Identifies customer behavior and sales trends for areas for improvement to current processes, systems or services. Makes recommendations to the team on possible solutions. - Performs various audits on Personal Solutions performance. Partners with community and corporate associates to provide additional training and/or coaching. - Participates in the design and development of training resources for users as needed. - Collaborates with Learning and Development and other category leaders creating training programs necessary to further advance the skills of the associates within the division. - Serves as a source of support, encouragement, and motivation for those providing direct care to our residents. Direct coaching to help drive results is required. - Completes special projects and assignments as requested.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Plans, organizes, develops, and directs the overall operations of the Clinical Services Department in accordance with federal, state and local standards. Responsible and accountable for maintaining the highest degree of quality care at all times. - Directs, coordinates, and monitors nursing care delivery to assure safe, effective, and appropriate care. Ensures residents' rights are maintained at all times. - Oversees the assessment of comprehensive nursing needs of each resident using acceptable long term care assessment tools and according to state and federal time frames. Oversees the coordination of care plans for each resident. - Works with other team members to monitor day to day care levels of residents for quality assurance and to verify appropriate levels of care are established according to Medicare/Medicaid reimbursement levels. - Maintains care plans for each resident; monitors medication and treatment schedules; works with attending physicians to ensure care plans are followed; and provides direct care when required. - Establishes and implements Quality Assurance Performance Improvement Program for improved resident care, and quality of life programs according to company policies and as required by federal regulations. - Participates in Community Surveys completed by authorized government agencies. Monitors the community Quality Indicators and survey reports. Assists with the development of Success Plans of identified areas of opportunity. - Develops and implements a Clinical Services organizational structure. Determines staffing needs; recruits, selects, hires, and orients nursing staff/direct care personnel. Assists the Human Resource Director and Health Care Administrator with recruitment and selection of Clinical Services Associates. Completes associate performance evaluations and disciplinary action as needed. Delegates’ authority to supervisory/lead staff. - Reviews complaints and grievances filed by personnel and/or residents. Reports and investigates all allegations of abuse and/or misappropriation of resident property. Reports suspected or known violations of disclosure of resident protected health information. - Coordinates ancillary services. - Oversees the coordination of MDS to ensure timeliness of submissions. - Maintains the policy and procedures that govern day-to-day functions in the Clinical Services Department. Develops, implements, and ensures nursing standards and department operation standards meet or exceed federal and state regulatory requirements. Plans, develops, and implements the Clinical Systems in accordance with current rules, regulations, and guidelines that govern long term care. - Assists in preparing the nursing department’s budget; prepares monthly variance report; monitors equipment and supplies. Maintains Medicare/Medicaid reimbursements according to established categories. - Plans, develops, and implements safe practices for resident safety in accordance with state, federal, and OSHA regulations, and ensures that policies and procedures in regards to resident safety are followed by staff and by residents. Develops and implements safety standards and regulations for equipment, supplies, and resident care rooms. - Assists the Quality Improvement Nurse in establishing infection control and immunization processes, and in developing and delivering training programs to meet continuing education requirements. - Serves on and attends various committees of the community as appointed by the Health Care Administrator. Evaluates and implements recommendations from the various committees pertaining to Clinical Services. - Oversees, manages and delegates all roles and responsibilities of the Assistant Director of Clinical Services and the Quality Improvement Nurse, Clinical Services. - Completes other duties assigned. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Responsible for the day-to-day operational execution in support of an Executive Director within a larger community. Manages occupancy and monthly financial performance for the property. Maintains positive working relationships with all residents, resident family members, employees, and the business community. - Under direct supervision of an Executive Director, responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public. - Supervises, directs, and motivates staff. Maintains superior training and morale. Ensures training programs are effectively executed. - Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey. - Executes renewal program with existing residents through a proactive program ensuring the highest renewal rate possible. - In conjunction with the Executive Director, develops annual operating and capital budgets. Maintains budget accountability to the Executive Director, aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction. - Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates with attention paid to consistency in the selection and retention of quality personnel. - Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence. - Maintains current departmental policies, procedures, and licenses in accordance with all requirements. - Fosters creativity among staff to deliver the highest quality and optimum services. Responsible for creating and maintaining an atmosphere of stability. Acts as a member of Resident Counsel. - Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups. - Conducts department head meetings on a weekly basis. Conducts quarterly associate meetings to review safety on all aging issues and building issues. Conducts quarterly residential meetings. - Keeps current on competitive projects and programs in the market place. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Leader responsible for the community’s daily operations, associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.   - Is responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary; builds and maintains strong working relationships with management team. - In connection with the district team, develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; reviews and manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards. - Acts as a hands-on leader who supervises, directs, and motivates community staff; provides assistance as needed. Encourages teamwork and collaboration and cultivates an inclusive community culture. Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements. - Attracts, develops, engages, and retains associates in accordance with Company policies. Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates. Analyzes trends in recruiting, turnover, and retention to continually improve community performance. - Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Is proactive in solving problems and resolving issues with support from district leaders. Leads efforts to leverage satisfied residents and families to grow community occupancy. Partners with the Resident Council as necessary. Administers resident satisfaction and other surveys and works with district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement. - For assisted living or memory care communities, creates collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Assists in developing and conducting service plan reviews, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents. - Demonstrates a high degree of financial acumen as it relates to community operations; works to meet or exceed budgeted revenue and profitability; and proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations. - Drives sales and marketing efforts in collaboration with community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Engages with prospects who tour the community. Identifies trends and implements approved sales and marketing activities and strategies to maximize revenue (RevPAR). - Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate agencies and groups. - Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence. - Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

The Strategic Sourcing Specialist will be responsible for supporting the development of sourcing strategies for a variety of categories, and assisting with the negotiation and successful execution of these strategies to deliver long term competitive advantage, maximizing value, and risk mitigation for the business. This person will serve as a critical liaison between Procurement and the Brookdale organization through partnering closely with stakeholders throughout the strategic sourcing process, as well as, leveraging supplier relationships and strategic partnerships. The Strategic Sourcing Specialist must be able to interact in an efficient, professional, and responsive manner with all levels of Brookdale associates, stakeholders, and suppliers. This position will report directly to the Strategic Sourcing Manager and will be located in Brentwood, TN.   - Support the sourcing strategy process for a variety of categories and low to moderate complex projects with oversight and guidance provided by Strategic Sourcing Manager. - Assist Sourcing Manager with sourcing activities such as the request for proposal creation, outlining negotiation opportunities for suppliers, establishing vendor selection criteria , contract review, baseline and cost savings validation, and strategy execution - Review national, regional, local level contracts, related SLAs and assist in identifying opportunities for negotiation and risk mitigation for a variety of categories (securing price, volume, rebates, capacity and service levels in line with the needs and commitments of the organization) - Build sourcing category expertise to provide market, supplier, and financial insights, as well as, develop expertise on wide range of sourcing practices to support the sourcing strategy and operating plan process - Support Sourcing team on executing on opportunities to deliver on agreed annual sourcing plan targets and other key metrics - Partner with key business stakeholders to understand and establish category requirements, development of sourcing strategy to ensure that contracts are put in place that meet the needs of our business, while providing synergy in process and savings. - Establish relationships with new suppliers and maintain external market knowledge of new business opportunities - Conduct sourcing activities in a way that adheres to compliance with proper procedures, policies, systems, and controls - Contribute to Procurement projects as required and to an engaged environment (i.e. team collaboration and knowledge share, idea generation, leveraging best practices) - Support in governance of contract management tool through monthly reporting and oversight of system activity, as well as, data accuracy confirmation   This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.  

- Interact with senior residents and guests, take and deliver food orders in a timely manner following company standards, and ensure everyone is happy with their meal. - Work with kitchen staff, assist with bussing and resetting tables, remove dirty dishes, dispose of trash and restock inventory as needed. - Perform side work duties as assigned  Brookdale is an equal opportunity employer and a drug-free workplace.    

Leads the day-to-day operations of a larger community of 60-65 units and two product lines or 65-175 units with up to two product lines. Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.   - Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary. - Develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards. - Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements. - Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates. Analyzes trends and implements strategies to reduce turnover and increase retention. - Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Is proactive in solving resident problems and resolving issues. Leads effort to leverage satisfied residents and families to grow community occupancy; executes renewal program with existing residents. Partners with Resident Council as necessary. Administers resident satisfaction and other surveys and works with department leaders and district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement. - For assisted living or memory care communities, ensures collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate the same for their area. Ensures service plan reviews are conducted, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents. - Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations. - Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Engages with prospects who tour the community. Identifies trends and works with sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR). - Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups. - Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence. - Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

Leads the day-to-day operations of a larger community of 60-65 units and two product lines or 65-175 units with up to two product lines. Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.   - Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary. - Develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards. - Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements. - Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates. Analyzes trends and implements strategies to reduce turnover and increase retention. - Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Is proactive in solving resident problems and resolving issues. Leads effort to leverage satisfied residents and families to grow community occupancy; executes renewal program with existing residents. Partners with Resident Council as necessary. Administers resident satisfaction and other surveys and works with department leaders and district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement. - For assisted living or memory care communities, ensures collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate the same for their area. Ensures service plan reviews are conducted, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents. - Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations. - Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Engages with prospects who tour the community. Identifies trends and works with sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR). - Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups. - Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence. - Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

Assists the marketing department in meeting all budget and occupancy expectations. Works closely with the Executive Director (ED) and Sales and Marketing staff in the development and execution of the marketing plans in the assigned community or region. - Conducts phone and direct sales calls in accordance with established Sales & Marketing goals, ensuring leasing expectations are met or exceeded. - Manages all move-ins/outs to achieve maximum revenue performance for the community. Communicates incoming resident’s special needs or requirements to the Director of Resident Services. Assists in maintaining an active, meaningful wait list. - Assists in the development and implementation of marketing plans that will result in meeting and/or exceeding performance expectations. - Assists in lead generating activities to ensure adequate leads are produced in order to meet performance expectations. Manages and maintains a working knowledge of the lead tracking and marketing software programs and systems. - Assists in the success of internal sales programs such as the resident/family referral and associate referral programs. - Assists in managing the marketing department staff to ensure completion of reporting procedures and daily assignments. Assists in motivating and rewarding staff to meet or exceed performance expectations in consultation with the ED and Regional Sales and Marketing Management, assists in training departmental employees in accordance with company policies. Assists in the hiring, performance evaluation and discipline of all Sales & Marketing associates. - Maintains an active, working knowledge of current competition and any new entrants. Assists in updating competitive information on a regular basis and communicates to staff. - Maintains and communicates current product information to staff (pricing, program changes, policy changes and promotional programs), in the absence of a Director of Sales and Marketing. - Creates and maintains a positive image of the community with residents, the community, and other staff associates. Maintains effective relationships with all residents and their families. Attends resident functions. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Implement and coordinate the delivery of care in collaboration with physicians and resource health care personnel. - Registered Nurses will direct resident care to include making rounds on a timely basis to ensure continuity of care as well as documenting all pertinent information regarding care and observation of residents’ overall condition and behavior. - RN’s utilize the nursing process (assessment, planning, implementation and evaluation) in ensuring overall resident care. - RN License is required Brookdale is an equal opportunity employer and a drug-free workplace. 

Manages the day-to-day clinical services of the community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

Prepares and reviews federal, state, and local tax returns for all Brookdale’s corporate and partnership entities. Oversees appeals, sales tax returns, and other corporate filings.  - Prepares and reviews the analysis of tax adjustments and general ledger allocations.  - Prepares and reviews federal tax returns for corporate and partnership entities. - Assists with the quarterly and annual tax provision for consolidated group as well as stand-alone reporting. - Assists with fixed assets records regarding determining when to capitalize or expense for tax purposes as well as determining tax lives, methods and conventions.  Also prepares quarterly and annual roll-forward analysis and annual gain/loss analysis.  - Main point of contact for CorpTax software to prepare and electronically file tax returns.  Utilization of computer software for tax research, calendar system and tax planning.  - Participates in department discussions by bringing different perspectives to current procedures and processes. - Actively participates in daily discussions involving workplace responsibilities in order to promote a team atmosphere. - Provides technical guidance to Tax Analysts.  Reviews the work of the Analyst and provides informal feedback.    This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.

Maintains and/or improves upon the occupancy level and revenue production of the community in accordance with the marketing and business plans to include completing sales calls and closing sales. Develops and maintains relationships with and generates leads through residents, family, and professional referral sources. Plans, coordinates, and implements monthly prospect and/or referral source activities and events. Partners with Regional Sales management to develop and execute marketing plans and achieve community occupancy goals.  Supervises the activities of at least two Full-time Equivalent (FTE) Marketing Coordinator(s) and/or Sales Counselor(s) to achieve the desired results of the community marketing and business plans. - Maintains and/or improves upon the occupancy level of the community in accordance with the marketing and business plans of the community. - Closes sales by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about how services and programs can meet their needs. Responds promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families. Provides appropriate community and company information to anyone who inquires. - Utilizes sales processes, systems, and forms for external and internal sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals. - Completes outside Business Development sales calls to meet or exceed the established goals for professional leads per week as set by the community marketing plan with Regional Sales management guidance. Contact sources include legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, skilled nursing facilities, retirement communities, clergy, medical insurance providers, and other local community contacts. - Develops and maintains relationships with and generates leads through residents, family, and professional referral sources on a weekly basis. Provides information and conducts presentations about services and programs, market advantages, availability, and other relevant information to meet the needs of prospective referral sources and community groups. - Plans, coordinates, and implements monthly prospect and/or referral source activities and events as specified by the community marketing plan, Executive Director, and Regional Sales management. Follows up and executes sales processes with all leads from events. - Partners with Regional Sales management to develop and execute marketing plans and achieve community occupancy goals. Researches and provides recommendations for content and delivery of brochures, flyers, press releases and other forms of media that promote the community services. Adheres to procedures in the development of advertising materials by working with Brookdale’s Creative Services group. - Monitors conversion ratios regarding Business Development calls to direct referrals, prospect calls, and tours and collects and analyzes data to prepare weekly and monthly reports. Provides frequent sales performance issue information to Regional Sales management. - Maintains working knowledge of the lead management system and uses system to maximize sales effectiveness. - Supervises the activities of at least two FTEs, Marketing Coordinator(s) and/or Sales Counselor(s), to achieve the desired results of the community marketing and business plans. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

- Our program coordinators plan, coordinate and facilitate a calendar of dementia friendly programs that meet specific needs of each and all residents within the dementia care community. - You will provide person centered life enrichment programs while engaging residents in meaningful and purposeful programs within the Brookdale community enhancing their quality of life. - Collaborates in the education of associates regarding dementia care including how to lead programs on an ongoing basis and identifying interventions to address behavioral expressions. - A Bachelor’s Degree in therapeutic recreation, gerontology, education or related field preferred. Brookdale is an equal opportunity employer and a drug-free workplace. 

The Collections Specialist is responsible for monitoring and reviewing account status reports to identify and resolve delinquent accounts. - Providing quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software. - Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment. Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries. - Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction. - Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy. - Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems. - Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience. - Additional duties, as assigned.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

- Our Certified Nursing Assistant – CNA (State Tested Nursing Assistant-STNA in Ohio) work with community management to provide seniors with personalized care, and give resident status updates at the beginning and end of each shift. - Nursing assistants check in with residents, assist with dining and personal care needs, and perform vital sign checks and clinical procedures according to community policy. - Provide assistance with activities of daily living (showers, bathroom assistance, dressing/grooming) - Successful completion of State CNA/STNA course is required. Must maintain certification. Brookdale is an equal opportunity employer and a drug-free workplace.    

- Ensures proper preparation, portioning and serving of food according to standardized recipes and menus. You will use your prior experience with cutting tools, cookware and bakeware, combined with your knowledge of cooking procedures and methods of grilling, baking and boiling as a critical part of your role. - Adheres to all sanitation and food safety standards. Maintains a clean kitchen. - Prepares food in a timely manner at specified meal times Brookdale is an equal opportunity employer and a drug-free workplace.  

- Caregivers provide direct care to residents, recognize individual needs, encourage independence and treat each senior with respect and dignity. - You will assist residents with activities of daily living, including bathing, dressing, grooming and other personal care needs, as well as help residents with vacuuming, dusting, sweeping, mopping and dishes. - Engage residents in meaningful conversations and provide attentive care. - Based on state regulation, completion of training/certification may be required. Brookdale is an equal opportunity employer and a drug-free workplace.   

- Provides transportation to the residents for appointments and errands, such as medical appointments, banking, shopping, worship services, entertainment, and other miscellaneous activities. - Ensures safety of all passengers. - Runs event and community errands as needed. - High school diploma or General Education Diploma (GED). - Prior experience working with seniors preferred. - Must have a valid state driver’s license with a good driving record. CPR training and certification may be required. Brookdale is an equal opportunity employer and a drug-free workplace.   

- Implement and coordinate the delivery of care in collaboration with physicians and resource health care personnel. - Registered Nurses will direct resident care to include making rounds on a timely basis to ensure continuity of care as well as documenting all pertinent information regarding care and observation of residents’ overall condition and behavior. - RN’s utilize the nursing process (assessment, planning, implementation and evaluation) in ensuring overall resident care. - RN License is required Brookdale is an equal opportunity employer and a drug-free workplace. 

Leads the day-to-day operations of a large community of more than 175 units with up to two product lines or more than 120 units with three product lines. Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become the preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.   - Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members, as necessary. - Develops and implements business plan to become the highest performing senior living community in the local market. Creates, analyzes, and executes annual operating and capital budgets and holds department leaders accountable for department budgets. Manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards. - Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Supervises, directs, and motivates community management while empowering department leaders to supervise, direct, and motivate staff; ensures department leaders proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Works with department leaders to ensure community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements. - Encourages and supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Understands the community’s staffing needs and is responsible for overseeing the recruiting and onboarding process; ensures associates are appropriately trained and developed to meet the needs of residents. In consultation with department leaders, reviews promotions, development plans, disciplinary actions, and termination decisions to ensure consistency in the selection and retention of quality associates. Works with department leaders to analyze trends and implement strategies to reduce turnover and increase retention. - Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Empowers community management to proactively solve resident problems and resolve issues. Works with appropriate department leaders to leverage satisfied residents and families to grow community occupancy and to execute renewal program with existing residents. Partners with Resident Council as necessary. Works with community management to administer resident satisfaction and other surveys and to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement. - For assisted living or memory care communities, creates and maintains collaborative relationship with community clinical leader(s) to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate same for their respected area. Ensures clinical leader(s) conduct service plan reviews, consistent with applicable legal requirements, with resident families to maintain the personal dignity of residents. - Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Works with department leaders and district team to proactively create plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations. - Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by assisting to develop new business, generate leads, and build strategic relationships. Engages with prospects who tour the community. Identifies trends and empowers sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR). - Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups. - Works with maintenance and other appropriate department leaders to ensure buildings, grounds, and property are up to Company standards; engages in active oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence. - Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

- Ensures proper preparation, portioning and serving of food according to standardized recipes and menus. You will use your prior experience with cutting tools, cookware and bakeware, combined with your knowledge of cooking procedures and methods of grilling, baking and boiling as a critical part of your role. - Adheres to all sanitation and food safety standards. Maintains a clean kitchen. - Prepares food in a timely manner at specified meal times  Brookdale is an equal opportunity employer and a drug-free workplace. 

Provides residents with services in accordance with health care provider’s orders regarding administration or assistance with medications and treatments, as per state regulations and as directed by management, for multiple communities within the local market. Provides direct care to residents following the individualized service plan.   - Assists in maintaining the physical, social, and psychological environment that is conducive to the best interest and welfare of the residents. - Exercises independent judgment and discretion in the performance of personnel tasks with the understanding that the responsibilities are not routine or limited to resident care matters. - As per state regulations and completion of required training/certification, administers or assists with self-administration of medication and treatments as prescribed by the health care provider. Observes resident’s response to existing treatment plan, is aware of prominent medication interactions and side effects, and observes residents for occurrence of such and notifies supervisor. Adheres to community infection control policies and procedures. - Assists residents with medication, as defined in medication procedure. Supervises residents who self-administer medication. Exhibits understanding of and follows medication policies and procedures. Follows up with Health and Wellness Director and/or Executive Director with questions and concerns about medication administration. - Helps ensure necessary medications are available at all times for residents, including ordering /re-ordering from the pharmacy and assisting with obtaining orders (prescriptions) for refills from the appropriate provider. - Maintains residents' records daily, in a timely manner, and in accordance with company policy and procedure. This includes documentation related to medication distribution, leisure activities, incidents and observations, charting any changes in resident's physical condition and or behaviors, visitors, etc. Observes and documents the health and emotional condition of each resident, promptly reporting all changes to the supervisor. - Provides direct resident care. Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchens, etc. - Maintains the cleanliness and organization of the medicine supply room. - Receives reports on all residents. - Completes an accurate accounting of all medications, including controlled substances, as per policy. - Assists with completion of medication cart audits per policy and direction of supervisor. - Follows procedure regarding incidents/accidents to residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence, for multiple communities within the local market. Fosters a homelike atmosphere throughout the community. - Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible. - Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor. - Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents. - Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation). - May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance). - Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc. - Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends. - Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident. - Encourages teamwork through cooperative interactions with co-workers.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

The Agency Universal Worker works under the direction of the community leadership at which they are assigned to fill in for staff when there is a temporary vacancy. This position will maintain the ability to perform duties in Dining and Housekeeping for multiple communities within the local market.   Dining - Essential Functions While working in Dining, this position will provides quick, efficient, and pleasant delivery of food to residents and guests, ensuring all quality standards of food and service are being met. Ensures good customer service, safety and proper handling of dishes, glassware, and utensils, as well as operation of the dish machine and maintaining the cleanliness of the dish machine area. - Takes food orders, presents to kitchen staff and delivers meals to residents and guests in a proper and timely manner in accordance with department and company standards. - Responds quickly to resident and guest requests. Interacts with guests in the dining room to ensure their satisfaction. - Ensures accurate fulfillment of orders and checks food quality. Returns food that does not meet quality standards such as temperature, color, and doneness. - Responds to community issues or concerns that may occur in the dining room. Reports issues/concerns to management immediately. - Assists with the preparation and assembly of meals, in accordance with the menu and in a safe, sanitary manner under the direction of the Cook or Dining Services Coordinator/Manager as needed. - Ensures proper preparation, portioning and serving of foods according to standardized recipes and menus. - Follows departmental procedures including sanitation, safety and cleaning schedules. - Labels and dates all food products in the refrigerator, freezer and food storage area and properly disposes of refuse. - Assists setting tables, removing dirty dishes, disposing of refuse and waste materials, and restocking inventory as needed. - Operates a dish machine to wash dishes, glasses, cups, trays, silverware, and food service equipment. - Sets up and cleans dish machine area; checks temperatures and soap dispensing levels. - Stores clean equipment and utensils. - Assists in maintaining preparation and service areas in a sanitary condition. - Empties garbage and moves to dump site. - Sweeps and mops floors.   Housekeeping - Essential Functions While working in Housekeeping, under supervision, this position cleans, polishes, and sanitizes gathering and public spaces including lobbies, halls, stairwells, activities rooms, dining rooms, elevators, etc. to present the community in a positive and impressive manner for residents and guests. Cleans residents’ apartments on a weekly basis or as needed. In addition, interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested. - Cleans floors to include sweeping, dusting, damp/wet mopping, stripping, waxing, buffing, disinfecting, etc. Properly sets up appropriate caution and safety signs to ensure safety of residents and visitors and ensures their removal as appropriate. Cleans carpets including vacuuming, shampooing, deodorizing, and disinfecting. - Removes dirt, dust, grease, film, etc., from surfaces using proper cleaning/disinfecting solutions. Handles hazardous cleaning supplies according to proper procedures and ensures accurate labeling. - Cleans public restrooms including washing, sanitizing, and/or polishing bathroom fixtures. Ensures that water marks are removed from fixtures. - Logs cleaning activities as required by procedures. - Monitors cleaning supplies and reports inventory to supervisor. - Visits assigned residences to perform basic apartment cleaning of bathroom fixtures and floors. Wipes surfaces in kitchen and ensures that appliances are clean. Vacuums and feather dusts surfaces in apartment. Avoids disturbing residents’ belongings and respects privacy. Removes linens from bed and returns to resident for cleaning. Makes beds with clean linens according to resident’s preferences. Logs cleaning activities as required by procedures. - Interacts with residents in a friendly manner, providing meaningful attention. Communicates concerns with resident’s health to management as appropriate. - Attends and participates in in-service educational classes, on-the-job training programs, etc., as scheduled or directed. - Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol. May also assist with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.).   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Our Certified Nursing Assistant – CNA (State Tested Nursing Assistant-STNA in Ohio) work with community management to provide seniors with personalized care, and give resident status updates at the beginning and end of each shift. - Nursing assistants check in with residents, assist with dining and personal care needs, and perform vital sign checks and clinical procedures according to community policy. - Provide assistance with activities of daily living (showers, bathroom assistance, dressing/grooming) - Successful completion of State CNA/STNA course is required. Must maintain certification. Brookdale is an equal opportunity employer and a drug-free workplace.    

Provides care to residents in accordance with physician orders, recognized standards of practice and established company policies and procedures, for multiple communities within the local market. - Assists in maintaining a physical, social and psychological environment in the best interests of residents. Ensures resident rights are maintained at all times. - Monitors residents within state licensure regulations; supervises and directs nursing assistants where allowed by state licensure regulations. - Assists in writing care plans based on resident needs and change of condition. - Obtains and administers medication and treatments as prescribed by physician. Documents and reviews medication and treatment sheets for accuracy and compliance with physician orders, professional standards, federal and state regulations and company policy. - Monitors responses to care treatment plans. Possesses knowledge of medication interactions and notifies Nursing Supervisor or designee of any issues. Adheres to company systems, processes and procedures. - Counts controlled substances with off going nurse or designee; secures and corrects reconciliation of controlled substances during shift. - Ensures cleanliness and organization of medicine supply room and security of discontinued medicine in accordance with federal and state regulations and company policy. - Assists with discharge process relevant to medication and treatment orders. - Possesses knowledge of OSHA regulations, infection control standards, and emergency procedures. - Follows policies and procedures to ensure resident safety. - Documents all pertinent information regarding nursing care, care plans and observation of resident overall condition. - Attends training to maintain skill level and remain current in emerging healthcare trends.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

The Sales Education Facilitator (SEF) is the facilitator for the Brookdale School of Sales teaching sales associates the foundational selling skills they need to be successful in their role. Responsible for supporting the orientation of new sales associates throughout the organization. Trains new hires on Brookdale’s sales methodology and relevant processes/procedures and aims to instill a strong level of energy, enthusiasm, engagement and commitment to sales success in those attending the instructor-led training session.   - Participates in the delivery of engaging instructor-led training sessions that align with the company’s sales strategy. Serves as a subject matter expert on the application of selling skills in a community environment. Provides coaching and modeling of sales behaviors to all participants as part of the session. Utilizes established sales processes, systems, and forms to prepare participants for success. - Conveys the influence sales activities have on community success to empower participants to follow the Brookdale sales standards and partner with their non-sales community team members. - Maximizes sales results by teaching new hires how to effectively generate and qualify leads, develop sales meeting plans, conduct customer-focused community visits, solicit referrals from external sources, and conduct follow-up and lead nurturing activities. - Partners with the team of Sales Learning Specialists and Lead Sales Education Facilitator to continue the concepts learned in the live training into the individual Brookdale communities. Works with field sales leadership to develop coaching plans that support positive growth with new hires once they return to the field from the instructor-led training. - Prepares for course delivery by mastering training content, including reviewing instructor notes and course materials. Able to model exceptional sales behaviors in sales system usage, including CRM, Competitive Intelligence and BI. Understands the design of the training materials, goals of the business, and learning needs of the participants in order to deliver training effectively. - Makes recommendations in the ongoing refinement and evaluation of course materials, including such items as presentation slides, instructor guides, student guides/workbooks, video support, intranet articles and field-based mentoring agendas, as appropriate, to the design team. - Utilizes knowledge of adult learning and motivation to guide new training, coaching and mentoring activities; uses a variety of mediums, including in-person meetings, webinars, and self-study programs to meet the learning needs of sales associates. - Coordinates the logistical needs of sales training events with other team members, including set-up, roster management, facilitation and post-training accountability measures. Additionally, coordinates hotel, travel, meals, registration, communications, etc. for participants. - Tracks attendance, participant sales metrics pre and post BSS, and all other applicable data. - Measures the effectiveness of training programs through surveys and feedback from class participants and their managers; makes necessary adjustments to ensure the achievement of established objectives. - Provides additional support to Sales Learning Specialists as needed and as directed by the Manager of Sales Training Programs. This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.

Manages compliance of the resident assessment process in accordance with requirements of current rules, state and federal legislations, organizational standards and guidelines that governs the resident assessment. Provides periodical education and training to the community on the Resident Assessment Instrument (RAI) process in accordance with all laws, regulations and standards. Reviews and coordinates the utilization of the Prospective Payment System (PPS).   - Manages the Omnibus Budget Reconciliation Act (OBRA) and Prospective Payment System (PPS) assessment schedules based on the current RAI, state and federal regulations. - Completes MDS assessments according to federal and state guidelines. - Coordinates and verifies the completion of the Resident Assessment (Minimum Data Set), including the Care Area Assessment Process (CAAs). - Coordinates the development of the comprehensive care plan by the interdisciplinary team, assisting in implementation, and evaluation. - Coordinates the review and revision of the residents’ care plan by the interdisciplinary team during the quality of care meeting, on a quarterly basis, as significant changes occur, and as needed. - Participates in the management of the current Resource Utilization Group (RUG) governed by the organizational systematic approach. - Participates in the coordination of resident transition to a different level of care. - Recruits, selects, and trains RAI Coordinators. - Establishes qualification of the RAI process for the interdisciplinary team, communicates with the regional support in regards to compliance with organizational standards, initiates educational programs, and implements systematic approaches to facilitate the policy and procedures. - Establishes and evaluates the RAI process for accuracy and timeliness. - Manages MDS data to be transmitted to CMS’ Quality Improvement and Evaluation System (QIES) and Assessment Submission and Processing (ASAP) system per the RAI guidelines. - Confers with the interdisciplinary team about the identified needs of the residents care. Contributes to the opportunity for resident and responsible party participation. - Obtains the quality measures on a monthly basis to assist the interdisciplinary team in reviewing and reporting the MDS accuracy and analytical trends. - Participates in the Quality Assurance and Performance Improvement Meeting. - Completes medical forms, reports, evaluations, studies, and other administrative duties, as necessary. - Participates in community surveys/inspections made by authorized government agencies. - Participates in additional developmental reviews of Managed or Medicare residents. - Agrees not to disclose residents’ health information and promptly report suspected or known violations to the Administrator.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Assists the Director, Clinical Services in planning, organizing, developing and directing the day-to-day operations of the Clinical Services department in accordance with current federal, state and local standards. Assists in maintaining systems and established policy and procedures.   - Assesses the comprehensive nursing needs of each resident using acceptable long-term care assessment software tools and according to state and federal time frames.  Coordinates care plans for each resident. Oversees the day to day care of each resident to ensure care plans are followed. - Works with other team members to establish appropriate level of care in accordance with Medicare/Medicaid reimbursement levels. - Assists the Director, Clinical Services in ensuring comprehensive and accurate documentation by nursing service/direct personnel. - Monitors, manages and provides education on Clinical Systems, programs, and processes as assigned by the Director, Clinical Services. Implements Clinical Systems and programs in accordance with current rules, regulations, and guidelines that govern long term care. - Monitors the community Quality Indicators and survey reports and provides the Director, Clinical Services recommendations for Success Planning to include conducting and scheduling in-service training classes that provide instruction of clinical skills and required education topics. - Assists in developing and implementing a Clinical Services organizational structure. Assists in determining staffing needs; recruits, selects, and orients nursing/direct care personnel. Leads programs for staff development. Develops work assignments, schedules duty hours, and delegates authority to supervisory/lead staff. - Reviews complaints and grievances filed by personnel and/or residents. Reports and investigates all allegations of abuse and/or misappropriation of resident property. Reports suspected or known violations of disclosure of resident protected health information. - Assists with the coordination of ancillary services. - Collects, coordinates, and submits MDS data to the state. - Monitors medication and treatment schedules; works with attending physicians; and provides direct care when required. - Participates in maintaining the policy and procedures that govern the day-to-day operations of the Clinical Services Department. Possesses knowledge of state, federal, and OSHA regulations, and implements policies and procedures to ensure compliance with regulations and guidelines. Ensures staff compliance with regulations. - Participates in developing and implementing safety standards and regulations for equipment, supplies, and resident care rooms. Implements safe practices in accordance with state, federal, and OSHA regulations for resident safety, and ensures that policies and procedures in regards to resident safety are followed by staff and by residents. - Monitors supply and equipment needs and budget. Monitors Medicare/Medicaid reimbursements. - Completes other duties as assigned.   This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.

Responsible for the architecture, code and uptime of Brookdale.com and all other marketing sites in Adobe Experience Manager. Leads custom web development team/partners throughout the entire project life cycle. Assesses the requirements, determines the appropriate architecture, makes relevant recommendations, establishes an implementation plan, and executes according to the plan to produce innovative web-based solutions.   - Solely responsible for entire web development platform and code for Brookdale.com and other marketing related websites. - Manages Web Development team consisting of web developer and UX/Design Manager. - Leads web development partners and manages them within budget. - Implement, lead and maintain current and new analytics software/code. - Leads development of software for digital consumer experiences based on the Adobe AEM/CQ product suite including templates, components, workflows and tagging using JSP, Slightly, AJAX and use of AngularJS. - Implements and manages phone tracking system. - Evaluates and implements 3rd party code to websites. - Partners with marketing UX to deliver pixel perfect designs and high performance web experiences. - Collaborates with a technical team of differing specialized skillsets including enterprise architecture and data architecture. - Implements development life cycle methodologies, processes, documentation and technologies in support of the 24x7 operations of the digital marketing platforms. - Implements secure development and engineering practices and periodically evaluate platforms for security risks and vulnerabilities. - Supports Agile sprint planning, demos, and hand-off activities. - Translates business requirements into a technical design, code and test to ensure maximum effectiveness and utilization of system capabilities in production. - Implements, manages and participates in load and QA testing activities, review of results, and issue remediation - Identifies, troubleshoots and resolves complex issues involving application bugs, exceptions and failures using various debug methods. - Collects, organizes, and analyzes data to summarize findings and develop conclusions and recommendations - Evaluates emerging technology for applicability to business and technical solutions, develops business cases for projects to evaluate, and implement proof of concepts to validate expected benefit. - Maintains and improve technical skills by attending workshops, reviewing publications, participate in professional societies, and independently search out tools and exercises for professional growth. - Translates technology into business language for communication with nontechnical stakeholders and working in a collaborative environment.   This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.

Participate in on-the-job training experiences for the Health and Wellness Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial and clinical responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Health & Wellness Director role at one of our communities including, but not limited to areas of people management, clinical management, quality care and regulatory oversight when you assume the role of a Health and Wellness Director.

The Manager, Direct Response leads a team and oversees the strategy and execution of all Direct Mail and Print Media marketing programs. Manages $8M in media spend and has oversight of multiple advertising agency partners and is accountable for the strategy, planning, execution, and optimization of these programs. - Leads a team of associates coordinating the development of direct mail and print advertising assets, versioning, proofing and other day-to-day activities, as well as ensuring opportunities for development and growth. - Drives the annualized strategy and leads the planning, operation, and optimizing of Brookdale’s direct mail and print programs. - Manages channel budgets, including a monthly budget reconciliation and invoice processing. - Spearheads the design, creation, and implementation of both direct mail and print media creative. Aligns with internal teams (Marketing, Brand, Legal, Field, etc.) and Agencies, to execute campaigns. - Drives innovation by introducing new strategies, tactics, and formats challenging the status quo using data and analytics to improve performance of the programs. - Oversees testing and optimization strategy to include the design and measurement of complex tests, optimizing accordingly and proactively based on results to improve ROAS (Return On Ad Spend). - Analyzes and reports results of campaigns using applicable metrics and develop/manage creative to optimize future performance. Presents campaign performance to leadership and the broader organization as an advocate for the programs. - Processes estimates, accruals, purchase orders, invoicing and budget tracking. This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.