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Participate in on-the-job training experiences for the Executive Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Executive Director role at one of our communities including, but not limited to areas of people management, operations management, and clinical management when you assume the role of Executive Director.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Hands on leader who supervises, directs, and motivates community staff. Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues with support from district leaders. Administers annual resident satisfaction survey.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, executes annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality associates.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in in accordance with Brookdale standards. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the local community. Becomes active in social and civic affairs of the local community. Represents the community and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes approved sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families, which maintains the personal dignity of residents.
- Oversees the resident admission process, healthcare management and maintenance of resident documentation to ensure compliance with company policy and state regulations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Participate in on-the-job training experiences for the Executive Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Executive Director role at one of our communities including, but not limited to areas of people management, operations management, and clinical management when you assume the role of Executive Director.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Hands on leader who supervises, directs, and motivates community staff. Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues with support from district leaders. Administers annual resident satisfaction survey.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, executes annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality associates.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in in accordance with Brookdale standards. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the local community. Becomes active in social and civic affairs of the local community. Represents the community and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes approved sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families, which maintains the personal dignity of residents.
- Oversees the resident admission process, healthcare management and maintenance of resident documentation to ensure compliance with company policy and state regulations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible for setting objectives and delivering results that have direct impact on the results within the area. Oversees the day-to-day operations of a mid-size community. Oversees a revenue of up to $25 Million.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Executes renewal program with existing residents through a proactive program.
- Develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates associates in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day operations of a large campus community that offers multiple product lines.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community management.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues.
- Executes renewal program with existing residents through a proactive program.
- Develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Works with community management to hires, train, discipline, and terminate associates in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Participate in on-the-job training experiences for the Executive Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Executive Director role at one of our communities including, but not limited to areas of people management, operations management, and clinical management when you assume the role of Executive Director.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Hands on leader who supervises, directs, and motivates community staff. Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues with support from district leaders. Administers annual resident satisfaction survey.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, executes annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality associates.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in in accordance with Brookdale standards. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the local community. Becomes active in social and civic affairs of the local community. Represents the community and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes approved sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families, which maintains the personal dignity of residents.
- Oversees the resident admission process, healthcare management and maintenance of resident documentation to ensure compliance with company policy and state regulations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Participate in on-the-job training experiences for the Executive Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Executive Director role at one of our communities including, but not limited to areas of people management, operations management, and clinical management when you assume the role of Executive Director.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Hands on leader who supervises, directs, and motivates community staff. Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues with support from district leaders. Administers annual resident satisfaction survey.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, executes annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality associates.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in in accordance with Brookdale standards. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the local community. Becomes active in social and civic affairs of the local community. Represents the community and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes approved sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families, which maintains the personal dignity of residents.
- Oversees the resident admission process, healthcare management and maintenance of resident documentation to ensure compliance with company policy and state regulations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Maintains and/or improves upon the occupancy level and revenue production of the community in accordance with the marketing and business plans to include completing sales calls and closing sales. Develops and maintains relationships with and generates leads through residents, family, and professional referral sources. Plans, coordinates, and implements monthly prospect and/or referral source activities and events. Partners with Regional Sales management to develop and execute marketing plans and achieve community occupancy goals. Supervises the activities of at least two Full-time Equivalent (FTE) Marketing Coordinator(s) and/or Sales Counselor(s) to achieve the desired results of the community marketing and business plans.
- Maintains and/or improves upon the occupancy level of the community in accordance with the marketing and business plans of the community.
- Closes sales by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about how services and programs can meet their needs. Responds promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families. Provides appropriate community and company information to anyone who inquires.
- Utilizes sales processes, systems, and forms for external and internal sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals.
- Completes outside Business Development sales calls to meet or exceed the established goals for professional leads per week as set by the community marketing plan with Regional Sales management guidance. Contact sources include legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, skilled nursing facilities, retirement communities, clergy, medical insurance providers, and other local community contacts.
- Develops and maintains relationships with and generates leads through residents, family, and professional referral sources on a weekly basis. Provides information and conducts presentations about services and programs, market advantages, availability, and other relevant information to meet the needs of prospective referral sources and community groups.
- Plans, coordinates, and implements monthly prospect and/or referral source activities and events as specified by the community marketing plan, Executive Director, and Regional Sales management. Follows up and executes sales processes with all leads from events.
- Partners with Regional Sales management to develop and execute marketing plans and achieve community occupancy goals. Researches and provides recommendations for content and delivery of brochures, flyers, press releases and other forms of media that promote the community services. Adheres to procedures in the development of advertising materials by working with Brookdale’s Creative Services group.
- Monitors conversion ratios regarding Business Development calls to direct referrals, prospect calls, and tours and collects and analyzes data to prepare weekly and monthly reports. Provides frequent sales performance issue information to Regional Sales management.
- Maintains working knowledge of the lead management system and uses system to maximize sales effectiveness.
- Supervises the activities of at least two FTEs, Marketing Coordinator(s) and/or Sales Counselor(s), to achieve the desired results of the community marketing and business plans.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Maintains and/or improves upon the occupancy level and revenue production of the community in accordance with the marketing and business plans to include completing sales calls and closing sales. Develops and maintains relationships with and generates leads through residents, family, and professional referral sources. Plans, coordinates, and implements monthly prospect and/or referral source activities and events. Partners with Regional Sales management to develop and execute marketing plans and achieve community occupancy goals. Supervises the activities of at least two Full-time Equivalent (FTE) Marketing Coordinator(s) and/or Sales Counselor(s) to achieve the desired results of the community marketing and business plans.
- Maintains and/or improves upon the occupancy level of the community in accordance with the marketing and business plans of the community.
- Closes sales by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about how services and programs can meet their needs. Responds promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families. Provides appropriate community and company information to anyone who inquires.
- Utilizes sales processes, systems, and forms for external and internal sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals.
- Completes outside Business Development sales calls to meet or exceed the established goals for professional leads per week as set by the community marketing plan with Regional Sales management guidance. Contact sources include legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, skilled nursing facilities, retirement communities, clergy, medical insurance providers, and other local community contacts.
- Develops and maintains relationships with and generates leads through residents, family, and professional referral sources on a weekly basis. Provides information and conducts presentations about services and programs, market advantages, availability, and other relevant information to meet the needs of prospective referral sources and community groups.
- Plans, coordinates, and implements monthly prospect and/or referral source activities and events as specified by the community marketing plan, Executive Director, and Regional Sales management. Follows up and executes sales processes with all leads from events.
- Partners with Regional Sales management to develop and execute marketing plans and achieve community occupancy goals. Researches and provides recommendations for content and delivery of brochures, flyers, press releases and other forms of media that promote the community services. Adheres to procedures in the development of advertising materials by working with Brookdale’s Creative Services group.
- Monitors conversion ratios regarding Business Development calls to direct referrals, prospect calls, and tours and collects and analyzes data to prepare weekly and monthly reports. Provides frequent sales performance issue information to Regional Sales management.
- Maintains working knowledge of the lead management system and uses system to maximize sales effectiveness.
- Supervises the activities of at least two FTEs, Marketing Coordinator(s) and/or Sales Counselor(s), to achieve the desired results of the community marketing and business plans.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees and directs the sales efforts for multiple communities and products within district, major markets, networks and stand-alone communities. Responsible and accountable for meeting and exceeding the occupancy and revenue goals. Supports the professional development of community sales associates and provides coaching related to selling skills, pipeline management and sales execution. Fosters a strong sales performance culture across the district.
- Successfully manages sales performance within the assigned district. Monitors occupancy trends and ensures execution of sales activities by team members. Leads district alignment around competitive positioning and marketing plans. Achieves and exceeds all occupancy and revenue goals for assigned district.
- Leads and develops the team of community sales associates and business development professionals within the district. Oversees creation of district business development and lead generation plans, ensuring coordination between communities to provide optimum results without duplication of resources.
- Assists in interviewing and hiring of all sales staff in their portfolio of communities. Actively partners with Training and Development, Human Resources, and Operations in the recruitment, hiring, evaluating, and disciplining of all sales positions within the district.
- Ensures effective onboarding of new sales hires, in partnership with Training and Development and Human Resources. Actively monitors skill and knowledge growth of new hires during onboarding period. Works to support achievement of professional growth milestones for new sales hires.
- Oversees completion of the marketing plan and budget for the district. Partners with the marketing team in the development and modification of near and long-range community marketing plans and budgets by providing competitor information, data and feedback. Develops sales plans that align to the marketing activities and achieve desired objectives.
- Assesses local markets and competitive positioning within assigned district and makes pricing and incentive/discounting recommendations.
- Monitors sales performance expectations and gaps at the community and district level. Reviews and analyzes sales reporting/dashboards on a daily, weekly and monthly basis to ensure accuracy and to identify performance improvement opportunities. Coaches sales team members of appropriate actions in response to performance issues.
- Assesses the knowledge, skills and abilities of sales staff on an ongoing basis. Coordinates regular skill training and reinforcement to address gaps and opportunities. Conducts coaching observations of sales team members to evaluate sales behaviors and skills.
- Visits each community within district on a scheduled basis and as approved by Division Director of Sales or VP Sales. Partners with on-site sales teams and Executive Directors in the execution of the sales and lead generation programs and strategies to achieve and maintain full occupancy.
- Interacts with Clinical Operations and other home office associates. Educates and supports these partners about the sales programs for their respective communities.
- Consistently executes established sales processes, systems and tools to perform job duties. Maintains working knowledge of lead management (SMS) and sales reporting (dashboards) to maximize sales effectiveness. Adheres to reporting deadlines
- Promotes the company in a positive manner and sets the example for company’s standards for excellence. Serves as a consensus builder among community Sales and Operations teams.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees and directs the sales efforts for multiple communities and products within district, major markets, networks and stand-alone communities. Responsible and accountable for meeting and exceeding the occupancy and revenue goals. Supports the professional development of community sales associates and provides coaching related to selling skills, pipeline management and sales execution. Fosters a strong sales performance culture across the district.
- Successfully manages sales performance within the assigned district. Monitors occupancy trends and ensures execution of sales activities by team members. Leads district alignment around competitive positioning and marketing plans. Achieves and exceeds all occupancy and revenue goals for assigned district.
- Leads and develops the team of community sales associates and business development professionals within the district. Oversees creation of district business development and lead generation plans, ensuring coordination between communities to provide optimum results without duplication of resources.
- Assists in interviewing and hiring of all sales staff in their portfolio of communities. Actively partners with Training and Development, Human Resources, and Operations in the recruitment, hiring, evaluating, and disciplining of all sales positions within the district.
- Ensures effective onboarding of new sales hires, in partnership with Training and Development and Human Resources. Actively monitors skill and knowledge growth of new hires during onboarding period. Works to support achievement of professional growth milestones for new sales hires.
- Oversees completion of the marketing plan and budget for the district. Partners with the marketing team in the development and modification of near and long-range community marketing plans and budgets by providing competitor information, data and feedback. Develops sales plans that align to the marketing activities and achieve desired objectives.
- Assesses local markets and competitive positioning within assigned district and makes pricing and incentive/discounting recommendations.
- Monitors sales performance expectations and gaps at the community and district level. Reviews and analyzes sales reporting/dashboards on a daily, weekly and monthly basis to ensure accuracy and to identify performance improvement opportunities. Coaches sales team members of appropriate actions in response to performance issues.
- Assesses the knowledge, skills and abilities of sales staff on an ongoing basis. Coordinates regular skill training and reinforcement to address gaps and opportunities. Conducts coaching observations of sales team members to evaluate sales behaviors and skills.
- Visits each community within district on a scheduled basis and as approved by Division Director of Sales or VP Sales. Partners with on-site sales teams and Executive Directors in the execution of the sales and lead generation programs and strategies to achieve and maintain full occupancy.
- Interacts with Clinical Operations and other home office associates. Educates and supports these partners about the sales programs for their respective communities.
- Consistently executes established sales processes, systems and tools to perform job duties. Maintains working knowledge of lead management (SMS) and sales reporting (dashboards) to maximize sales effectiveness. Adheres to reporting deadlines
- Promotes the company in a positive manner and sets the example for company’s standards for excellence. Serves as a consensus builder among community Sales and Operations teams.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. Supervises licensed nurses and other direct care staff within the community. Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director. Travels within the division as assigned to support management vacancy, start up, vacations, etc.
- Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care.
- Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
- Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
- Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
- As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
- Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
- Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
- Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
- Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
- Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident’s legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart.
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.
- Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
- Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
- Participates in department quality improvement activities.
- Assists in keeping the environment safe for associates to reduce the occurrence of Workers’ Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
- Shares on-call and manager on duty responsibilities/shifts as required.
- Strengthens clinical process within the community until permanent replacement is identified.
- Supports other requirements within the division as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Plans, organizes, develops, and directs the overall operations of the Clinical Services Department in accordance with federal, state and local standards. Responsible and accountable for maintaining the highest degree of quality care at all times.
- Directs, coordinates, and monitors nursing care delivery to assure safe, effective, and appropriate care. Ensures residents' rights are maintained at all times.
- Oversees the assessment of comprehensive nursing needs of each resident using acceptable long term care assessment tools and according to state and federal time frames. Oversees the coordination of care plans for each resident.
- Works with other team members to monitor day to day care levels of residents for quality assurance and to verify appropriate levels of care are established according to Medicare/Medicaid reimbursement levels.
- Maintains care plans for each resident; monitors medication and treatment schedules; works with attending physicians to ensure care plans are followed; and provides direct care when required.
- Establishes and implements Quality Assurance Performance Improvement Program for improved resident care, and quality of life programs according to company policies and as required by federal regulations.
- Participates in Community Surveys completed by authorized government agencies. Monitors the community Quality Indicators and survey reports. Assists with the development of Success Plans of identified areas of opportunity.
- Develops and implements a Clinical Services organizational structure. Determines staffing needs; recruits, selects, hires, and orients nursing staff/direct care personnel. Assists the Human Resource Director and Health Care Administrator with recruitment and selection of Clinical Services Associates. Completes associate performance evaluations and disciplinary action as needed. Delegates’ authority to supervisory/lead staff.
- Reviews complaints and grievances filed by personnel and/or residents. Reports and investigates all allegations of abuse and/or misappropriation of resident property. Reports suspected or known violations of disclosure of resident protected health information.
- Coordinates ancillary services.
- Oversees the coordination of MDS to ensure timeliness of submissions.
- Maintains the policy and procedures that govern day-to-day functions in the Clinical Services Department. Develops, implements, and ensures nursing standards and department operation standards meet or exceed federal and state regulatory requirements. Plans, develops, and implements the Clinical Systems in accordance with current rules, regulations, and guidelines that govern long term care.
- Assists in preparing the nursing department’s budget; prepares monthly variance report; monitors equipment and supplies. Maintains Medicare/Medicaid reimbursements according to established categories.
- Plans, develops, and implements safe practices for resident safety in accordance with state, federal, and OSHA regulations, and ensures that policies and procedures in regards to resident safety are followed by staff and by residents. Develops and implements safety standards and regulations for equipment, supplies, and resident care rooms.
- Assists the Quality Improvement Nurse in establishing infection control and immunization processes, and in developing and delivering training programs to meet continuing education requirements.
- Serves on and attends various committees of the community as appointed by the Health Care Administrator. Evaluates and implements recommendations from the various committees pertaining to Clinical Services.
- Oversees, manages and delegates all roles and responsibilities of the Assistant Director of Clinical Services and the Quality Improvement Nurse, Clinical Services.
- Completes other duties assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Plans, organizes, develops, and directs the overall operations of the Clinical Services Department in accordance with federal, state and local standards. Responsible and accountable for maintaining the highest degree of quality care at all times.
- Directs, coordinates, and monitors nursing care delivery to assure safe, effective, and appropriate care. Ensures residents' rights are maintained at all times.
- Oversees the assessment of comprehensive nursing needs of each resident using acceptable long term care assessment tools and according to state and federal time frames. Oversees the coordination of care plans for each resident.
- Works with other team members to monitor day to day care levels of residents for quality assurance and to verify appropriate levels of care are established according to Medicare/Medicaid reimbursement levels.
- Maintains care plans for each resident; monitors medication and treatment schedules; works with attending physicians to ensure care plans are followed; and provides direct care when required.
- Establishes and implements Quality Assurance Performance Improvement Program for improved resident care, and quality of life programs according to company policies and as required by federal regulations.
- Participates in Community Surveys completed by authorized government agencies. Monitors the community Quality Indicators and survey reports. Assists with the development of Success Plans of identified areas of opportunity.
- Develops and implements a Clinical Services organizational structure. Determines staffing needs; recruits, selects, hires, and orients nursing staff/direct care personnel. Assists the Human Resource Director and Health Care Administrator with recruitment and selection of Clinical Services Associates. Completes associate performance evaluations and disciplinary action as needed. Delegates’ authority to supervisory/lead staff.
- Reviews complaints and grievances filed by personnel and/or residents. Reports and investigates all allegations of abuse and/or misappropriation of resident property. Reports suspected or known violations of disclosure of resident protected health information.
- Coordinates ancillary services.
- Oversees the coordination of MDS to ensure timeliness of submissions.
- Maintains the policy and procedures that govern day-to-day functions in the Clinical Services Department. Develops, implements, and ensures nursing standards and department operation standards meet or exceed federal and state regulatory requirements. Plans, develops, and implements the Clinical Systems in accordance with current rules, regulations, and guidelines that govern long term care.
- Assists in preparing the nursing department’s budget; prepares monthly variance report; monitors equipment and supplies. Maintains Medicare/Medicaid reimbursements according to established categories.
- Plans, develops, and implements safe practices for resident safety in accordance with state, federal, and OSHA regulations, and ensures that policies and procedures in regards to resident safety are followed by staff and by residents. Develops and implements safety standards and regulations for equipment, supplies, and resident care rooms.
- Assists the Quality Improvement Nurse in establishing infection control and immunization processes, and in developing and delivering training programs to meet continuing education requirements.
- Serves on and attends various committees of the community as appointed by the Health Care Administrator. Evaluates and implements recommendations from the various committees pertaining to Clinical Services.
- Oversees, manages and delegates all roles and responsibilities of the Assistant Director of Clinical Services and the Quality Improvement Nurse, Clinical Services.
- Completes other duties assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible and accountable for the clinical operational efficiencies and the quality healthcare outcomes through effective leadership and management of department staff. Consults with and advises management to ensure that department goals and performance measures are met.
- Provides input and plans in the overall development and administration of the agency as set forth in the policies and procedures. Directs implementation of approved work methods, patient care models and procedures that reflect elements essential to rendering high quality care. Participates in the review, analysis, and appraisal of the effectiveness of the total Home Health program.
- Reviews and evaluates existing policies and practices to determine if current methods provide the means for the staff to carry out their responsibilities and achieve projected goals. Communicates any changes to management.
- Participates in all activities relevant to the professional services furnished, including the development of qualifications and the assignment of personnel. Responsible for supervising, orientation and competency evaluation of all department staff. Provides mentoring through education, general meetings, timely evaluations, in-service training and management of productivity expectations. Responsible for interviewing and hiring all team members.
- Maintains the agency in a state of survey readiness at all times. Ensures the agency and all programs comply with state, local and federal regulatory requirements.
- Provides clinical oversight for all home health patients including referrals, initial certification, admissions, evaluations of eligibility and utilization of visits, re-certifications, face to face encounters, discharges, adverse events, etc. Coordinates case conferences oversight with each discipline reporting to ensure quality care for patients.
- Ensures an effective quality assurance program is established and maintained, including the oversight of all required agency manuals. Participates actively in quality assessment improvement teams, meetings and activities. Assists with and participates in quality improvement programs as required including chart audits and oversight of adverse events. Assists with processing appeals and denials as requested.
- Enforces the home health model by following workflow processes as established and holding team members accountable to task assignments. Reviews key benchmark reports with team members, sets clear expectations on performance, provides training/resources to achieve expectations and hold firm accountability. Responsible for facilitation of effective and compliant team meetings according to state and federal regulations.
- Provides a lead role regarding oversight and approval of effective workflow in the Electronic Medical Records application. Ensures that all team member documentation is compliant, comprehensive and clearly reflects ongoing eligibility as well as an effective patient family centered plan of care.
- Maintains effective and efficient ongoing communication with management, reporting all operational aspects of the agency related to patient care, financial operations, physician relations, community relations or other areas impacting the Home Health Agency performance.
- Maintains positive relationships and rapport with associates, residents, family members and the greater community. Networks with professional resources and community partners to facilitate positive integration. Promotes customer service orientation to all home health personnel.
- Under the direction of management, participates with network plans, strategic growth plans, marketing activities, community functions and public health education events.
- May be required to provide direct patient care, on call and/or manage a caseload as well as complete admissions.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Identifies and executes collaborative partnerships with national and/or major non-healthcare related accounts. Accounts include but are not limited to Employer Groups, Associations or Organizations, third party Employer Benefits Companies which have employees or customers interested in the Brookdale senior housing service line. Generates leads by determining referral source employee benefits and program needs and partners with Brookdale’s centralized intake, Learning and Development, legal, operations and sales teams for implementation and execution of the collaborative opportunity. Provides supportive training materials and program execution processes as needed and indicated. Coordinates joint business development and account management activity with District and/or field sales/field business development teams and supports District/Region/Division teams in maximizing referral source account management, promotional events, marketing/sales related activity and business plan development/execution in the various market(s) as needed for successful implementation. Monitors results of sales activity and provides coaching and sales recommendations to teams to enhance account performance.
- Identifies, vets and gains approval from appropriate corporate stakeholders responsible for market(s) pertinent to the Brookdale Employer Group Offering Program collaboration.
- Provides supportive education and training materials to sales teams regarding the Brookdale Employer Group Offering Program.
- Implements ongoing sales training materials and support to field sales teams via training conference calls or shadowing teams in the field as determined by sales and operations leaders.
- Identifies and coordinates global sales opportunities and cross referral strategies with the Corp Business Development team and assists in determining collaborative priorities within the department and between appropriate Brookdale leadership teams, product lines and/or markets.
- Manages and develops both new and existing large non-healthcare accounts for ongoing partnership enhancements to increase senior housing leads, move in’s and occupancy.
- Maintains working knowledge of lead management system and uses it to maximize sales effectiveness and provide recommendations to leaders on areas of improvement to grow business.
- Utilizes sales processes, systems and data to provide an analysis of Brookdale Employer Group Offering performance on a monthly and quarterly basis.
- Closes sales by assisting Employer Groups and their employees on understanding the benefits of Brookdale’s senior housing product line and providing them education on our services and/or programs that meet their need.
- Ensures marketing collaterals, advertising, special event signage, promotional materials meet the Brookdale standard, are specific to the service or program and are focused toward the target audience intended.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Schedules appointments, provides information to callers, documents meeting minutes, and performs various administrative functions.
- Answers telephone and provides information to callers, routes calls to appropriate associate, and places outgoing calls. Greets visitors, determines nature of business, and refers visitors to appropriate individual.
- Types, edits, produces, and distributes a variety of documents including general correspondence, memorandums, statistical reports, presentation materials or other documents as requested.
- Routes incoming mail. Uses courier, U.S. mail, overnight mail, e-mail or facsimile machines to send documents as directed.
- Files correspondence and other records. Makes copies of correspondence or other printed material.
- Takes minutes at staff meetings and distributes accordingly.
- Orders office supplies and forms for associates and communities.
- Assists in the preparation and coding of invoices for payment.
- Assists in obtaining and/or completing new hire documentation for new associates.
- May maintain associate personnel and community files.
- Assists in the recruitment, orientation and retention of qualified staff.
- May conduct tours of the community.
- At the discretion of the Director, may supervise one or more associates.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Schedules appointments, provides information to callers, documents meeting minutes, and performs various administrative functions.
- Answers telephone and provides information to callers, routes calls to appropriate associate, and places outgoing calls. Greets visitors, determines nature of business, and refers visitors to appropriate individual.
- Types, edits, produces, and distributes a variety of documents including general correspondence, memorandums, statistical reports, presentation materials or other documents as requested.
- Routes incoming mail. Uses courier, U.S. mail, overnight mail, e-mail or facsimile machines to send documents as directed.
- Files correspondence and other records. Makes copies of correspondence or other printed material.
- Takes minutes at staff meetings and distributes accordingly.
- Orders office supplies and forms for associates and communities.
- Assists in the preparation and coding of invoices for payment.
- Assists in obtaining and/or completing new hire documentation for new associates.
- May maintain associate personnel and community files.
- Assists in the recruitment, orientation and retention of qualified staff.
- May conduct tours of the community.
- At the discretion of the Director, may supervise one or more associates.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible and accountable for the clinical operational efficiencies and the quality healthcare outcomes through effective leadership and management of department staff. Consults with and advises management to ensure that department goals and performance measures are met.
- Provides input and plans in the overall development and administration of the agency as set forth in the policies and procedures. Directs implementation of approved work methods, patient care models and procedures that reflect elements essential to rendering high quality care. Participates in the review, analysis, and appraisal of the effectiveness of the total Home Health program.
- Reviews and evaluates existing policies and practices to determine if current methods provide the means for the staff to carry out their responsibilities and achieve projected goals. Communicates any changes to management.
- Participates in all activities relevant to the professional services furnished, including the development of qualifications and the assignment of personnel. Responsible for supervising, orientation and competency evaluation of all department staff. Provides mentoring through education, general meetings, timely evaluations, in-service training and management of productivity expectations. Responsible for interviewing and hiring all team members.
- Maintains the agency in a state of survey readiness at all times. Ensures the agency and all programs comply with state, local and federal regulatory requirements.
- Provides clinical oversight for all home health patients including referrals, initial certification, admissions, evaluations of eligibility and utilization of visits, re-certifications, face to face encounters, discharges, adverse events, etc. Coordinates case conferences oversight with each discipline reporting to ensure quality care for patients.
- Ensures an effective quality assurance program is established and maintained, including the oversight of all required agency manuals. Participates actively in quality assessment improvement teams, meetings and activities. Assists with and participates in quality improvement programs as required including chart audits and oversight of adverse events. Assists with processing appeals and denials as requested.
- Enforces the home health model by following workflow processes as established and holding team members accountable to task assignments. Reviews key benchmark reports with team members, sets clear expectations on performance, provides training/resources to achieve expectations and hold firm accountability. Responsible for facilitation of effective and compliant team meetings according to state and federal regulations.
- Provides a lead role regarding oversight and approval of effective workflow in the Electronic Medical Records application. Ensures that all team member documentation is compliant, comprehensive and clearly reflects ongoing eligibility as well as an effective patient family centered plan of care.
- Maintains effective and efficient ongoing communication with management, reporting all operational aspects of the agency related to patient care, financial operations, physician relations, community relations or other areas impacting the Home Health Agency performance.
- Maintains positive relationships and rapport with associates, residents, family members and the greater community. Networks with professional resources and community partners to facilitate positive integration. Promotes customer service orientation to all home health personnel.
- Under the direction of management, participates with network plans, strategic growth plans, marketing activities, community functions and public health education events.
- May be required to provide direct patient care, on call and/or manage a caseload as well as complete admissions.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Oversees the day-to-day delivery of health services provided by the community.
- Assesses the health, functional and psycho-social status of new residents and participates in the development of personal service plans.
- Coordinates healthcare delivery for each community to determine appropriate care through management of clinical services and assessment processes. Participates in personal service plan reviews with the management team, communities and residents’ families.
- Regulates the medication and health-related supply distribution process, including appropriate documentation, ordering, storage, security, destruction and pharmacy consultations.
- Ensures the proper and timely documentation of health care according to Brookdale policies and procedures and in accordance with federal and state requirements.
- Delegates nursing tasks to direct care staff in compliance with the Nurse Practice Act in areas of basic health care and proper documentation.
- Delivers health-related in-service and medication management training.
- Assists Executive Director in communicating with family members regarding the changing health care needs of residents.
- Consults with health care specialists to identify necessary ancillary services and support.
- Collaborates with Executive Management to implement company policies and procedures to guide the delivery of health care services to communities.
- Participates in company quality improvement activities and quality assurance surveys.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary home health care services, ensuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of assigned home health care team(s) and ensures the delivery of quality home health services.
- Supervises ongoing case management of all patients ensuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for home health patients within assigned team(s).
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or OASIS corrections (with feedback from Quality Review Specialist) to ensure the medical records reflect compliance with medical necessity, homebound status, and visit utilization and are supported by individual patient assessment/ documentation support and transition (discharge) planning.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs and ensures efficiency of clinical associates.
- Works directly with the assigned home health care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates case conference with clinical team ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned home health care team regarding home health documentation, including addressing deficiencies in clinical documentation, inconsistencies, clinical standards of care, and compliance.
- Assists with orientation of home health associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services (DCS) related to patient care, physician relations, community relations, or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the Director of Clinical Services and in partnership with the Quality Review Specialist.
- Provides performance feedback and coaching to direct report home health associates.
- Adheres to established confidentiality standards and HIPAA guidelines concerning community and patient information.
- Consistently demonstrates sound judgment in the day-to-day interactions with co-workers, management staff, and customers.
- Maintains positive relationships and rapport with co-workers and community associates.
- Assists the DCS/ADCS in maintaining the agency in a state of survey readiness at all times.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Completes functions related to the intake process for Home Health/Hospice patients for assigned geography including workflow within the Electronic Medical Records (EMR) system. Responsibilities include, but are not limited to, managing the intake process for Home Health/Hospice, setting up patient account information, and facilitating face-to-face physician encounter visit.
- Reviews, approves and coordinates all referrals directed toward assigned geography. Manages all assigned intake/admission EMR workflow for Home Health patients (initial referrals, physician verification, etc.) per assigned care team.
- Provides daily reporting to team regarding pending admissions, new admission and outstanding (open) items.
- Coordinates with care team in facilitating completion of physician face-to-face patient appointment/encounter visit. Responsible for the face-to-face encounter workflow process as assigned within the EMR, which includes contacting the physician’s office to verify visit or schedule visit, request visit documentation, and log activity within the EMR.
- Builds and maintains positive relationships and rapport with co-workers, associates, patients and their family members and community personnel.
- Adheres to communication guidelines established by Brookdale and local and regional management.
- Provides professional customer service to associates, patients, physicians, and other referral sources.
- Maintains a safe and clean work area and adheres to facility/corporate safety standards.
- Adheres to established confidentiality standards as required by Brookdale and HIPAA concerning community and patient information.
- Completes special projects as assigned by the management team.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Responsible for monitoring and reviewing account status reports to identify and resolve delinquent accounts.
- Provides quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software, while accurately processing and recording customer contacts via the designated tracking software.
- Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone inn order to obtain payment. Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
- Researches and resolves potential billing errors, disputes, cash applications, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
- Coordinates with others, including field personnel, to develop, implement and monitor collection strategy.
- Assists in training community associates, as pertains to collection procedures and functionality available in multiple proprietary systems.
- Evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Prepares and cooks meals for communities and maintains standards of kitchen cleanliness.
- Prepares all food according to the menu in a safe, sanitary manner under the direction of the dining services coordinator/manager.
- Ensures proper preparation, portioning, and serving of foods according to standardized recipes.
- Prepares quality food products according to standardized recipes and menus.
- Adheres to all safety and sanitation standards.
- Prepares food in a timely manner at specified meal times.
- Responds to community issues or concerns that may occur in the dining room.
- Follows departmental procedures including sanitation, safety, and cleaning schedules.
- Follows proper cleaning procedures and storage of all dishes, utensils and cooking equipment.
- Ensures all food in refrigerator, freezer, and dry storage are labeled and dated.
- Oversees proper food handling and utilization of all foods to prevent contamination, increase quality, and reduce cost.
- Suggests menu or recipe changes to utilize leftovers and other supplies.
- Cleans all food service equipment, kitchen and food storage areas.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Operates the dish machine and maintains the cleanliness of the dish machine area.
- Operates a dish machine to wash dishes, glasses, cups, trays, silverware, and food service equipment.
- Sets up and cleans dish machine area; checks temperatures and soap dispensing levels.
- Stores clean equipment and utensils.
- Assists in maintaining preparation and service areas in a sanitary condition.
- Empties garbage and moves to dump site.
- Sweeps and mops floors.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Provides coordinated skilled nursing care to patients of all age groups, on an intermittent basis in the home. Demonstrates accountability and responsibility in collaborating with the interdisciplinary team to establish and achieve patient goals and maintain high quality patient care. Performs in accordance with physician’s orders and under the supervision of the Director, Professional Services.
- Assesses home care patients identifying physical, psychosocial and environmental needs as evidenced by documentation, clinical records, case conferences, team reports, call-in logs and on-site evaluations.
- Completes OASIS, assessment and visit paperwork according to agency policy. Assures clinical notes accurately indicate continuing communication and coordination of services with the physician, other interdisciplinary team members and patient/family/caregiver.
- Communicates significant findings, problems and changes to Director, Professional Services and physician, and documents all findings, communications, and appropriate interventions.
- Demonstrates knowledge and proficiency in identifying, reporting and documenting problems, adverse reactions or possible complications related to patient care. Recognizes and reports life threatening situations and responds appropriately. Recommends and incorporates other disciplines in the care of the patient, as needed, and under the direction of the referring physician.
- Participates in the development and implementation of the Plan of Care to ensure quality and continuity of care and appropriate discharge planning. Establishes Plan of Care in coordination with the physician, patient, family and interdisciplinary team members. Incorporates long and short term goals established in the Plan of Care into nursing care, as evidenced by documentation in visit notes.
- Supervises and provides clinical direction to home health aides and LPNs/LVNs to ensure quality and continuity of services provided.
- Participates in interdisciplinary patient care conferences and Agency Performance Improvement processes.
- Receives referrals from physicians, hospitals, clinics, patients, families and other agencies when needed and notifies agency personnel on a timely basis.
- Assures the continuity of patient care and coordination of services through delivery of quality patient care. Performs in a manner that is consistent with current standards of practice and with the Agency’s policies and procedures. Follows all infection control and universal precautions guidelines/standards per agency policy.
- Responsible for participating in on-call rotation and emergency call according to agency policy.
- Demonstrates commitment, professional growth and competency. Strives to continually improve nursing knowledge base through individual research, reading, attendance at workshops/professional conferences and professional organizations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Prepares and cooks meals for communities and maintains standards of kitchen cleanliness.
- Prepares all food according to the menu in a safe, sanitary manner under the direction of the dining services coordinator/manager.
- Ensures proper preparation, portioning, and serving of foods according to standardized recipes.
- Prepares quality food products according to standardized recipes and menus.
- Adheres to all safety and sanitation standards.
- Prepares food in a timely manner at specified meal times.
- Responds to community issues or concerns that may occur in the dining room.
- Follows departmental procedures including sanitation, safety, and cleaning schedules.
- Follows proper cleaning procedures and storage of all dishes, utensils and cooking equipment.
- Ensures all food in refrigerator, freezer, and dry storage are labeled and dated.
- Oversees proper food handling and utilization of all foods to prevent contamination, increase quality, and reduce cost.
- Suggests menu or recipe changes to utilize leftovers and other supplies.
- Cleans all food service equipment, kitchen and food storage areas.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
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Provides residents with services in accordance with health care provider’s orders regarding administration or assistance with medications and treatments, as per state regulations. Provides direct care to residents following the individualized service plan.
- Assists in maintaining the physical, social, and psychological environment that is conducive to the best interest and welfare of the residents.
- Exercises independent judgment and discretion in the performance of personnel tasks with the understanding that the responsibilities are not routine or limited to resident care matters. Maintains a clean, safe, environment in the community by delegating job responsibilities.
- As per state regulations and completion of required training/certification, administers or assists with self-administration of medication and treatments as prescribed by the health care provider. Observes resident’s response to existing treatment plan, is aware of prominent medication interactions and side effects, and observes residents for occurrence of such and notifies supervisor. Adheres to community infection control policies and procedures.
- Assists residents with medication as defined in medication procedure. Supervises residents who self-administer medication. Exhibits understanding of and follows medication policies and procedures.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedure. This includes documentation related to: medication distribution, leisure activities; incidents and observations; charting any changes in resident's physical condition and or behaviors, visitors, etc. Observes and documents the health and emotional condition of each resident, promptly reporting all changes to the supervisor.
- Maintains the cleanliness and organization of the medicine supply room.
- Receives reports on all residents.
- Completes an accurate accounting of all medications, including controlled substances as per policy.
- Assists with completion of medication cart audits per policy and direction of supervisor.
- Provides direct resident care.
- Follows procedure regarding incidents/accidents to residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.