The Senior Financial Analyst role is a key regional support role and provides strategic support to all regional teams including Operations, Sales, Clinical, Dining and Asset Management. Through excellent financial acumen, partnership with regional leadership and teams, and strong interpersonal skills this role is a key contributor to the success of the operational results.   - Builds models and performs ad-hoc financial analysis for divisional, regional and community teams. - Identifies and leads the development of high impact value-add analysis on business drivers, trends and risk/opportunities by utilizing both internal and external data. - Assists divisional, regional and community teams through projections and annual budgeting cycle. - Drives analysis of the division’s price strength and impact of discount and incentive practices. - Drives ROI analysis process for New Economics capex proposals. - Suggests and implements cost reduction targets and tracks progress towards achieving goals. - Assists in the preparation of monthly and quarterly division and region updates. - Provides training, as needed, to regional and community teams related to FP&A. - Supports division and company-wide efforts in budgeting, projections, rate increases, price analysis, labor analysis, and other ad-hoc projects.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Directs food service operations within the community including all food preparation, dining room operations and dining delivery services. Purchases all food and manages inventory ensuring effective cost controls and vendor service and quality. Ensures the highest nutrition and food quality for the health and pleasure of the residents. Complies with all federal, state and local regulations to ensure sanitary and safe operations. Plans and executes entertaining dining events and themes in conjunction with Activities Director, Marketing Director and other administrative staff to optimize the life and pleasure of the residents. May also cater events as requested by residents or staff. - Hires, trains and manages all supervisory staff for the kitchen, dining room, catering and delivery services. Ensures that supervisors maintain a safe and sanitary environment and provide a caring and pleasurable dining experience for the residents. Coaches supervisors in maintaining appropriate staffing levels and effectively motivating, disciplining and training associates. - Consults with chefs and cooks to develop and maintain pleasing and nutritious menus. Assesses and determines the desires and preferences of the residents regarding food selection and presentation through surveys and daily contact with residents. Ensures preferences are incorporated into the menu and events. Understands the dietary needs of residents and coordinates with dieticians, nursing staff, and care associates to ensure proper selection, preparation and delivery of meals. - Develops department budget including purchasing and staffing expenditures. Approves food orders from company or selected food vendors and ensures a proper level of inventory to meet demand and minimize cost and waste. Routinely monitors budget compliance and recommends changes as needed to maintain operational quality and resident satisfaction. - Encourages the identification of enjoyable ways to encourage socialization and enjoyment of residents through the use of food presentation and events. Improves the décor and condition of dining rooms to ensure a safe and pleasant experience. - Networks with Regional Food Service Directors to improve operations, reduce costs and to obtain new program ideas for creative operations. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

The RN Care Manager serves as a liaison among Brookdale teams, residents, families, and healthcare providers within our communities, promoting coordination, communication, and collaboration at Brookdale’s HealthPlus communities. This role encompasses the identification, coordination, communication, and implementation of services essential for enhancing residents' quality of life and achieving an optimal level of wellness. Works closely with primary and specialty care providers to formulate resident-specific care plans, ensuring that the delivery of medically necessary services aligns with established care plans. Serving as a resident advocate, they actively contribute to identifying and improving service delivery, closing gaps in care, and understanding key interventions and care protocols relevant to treating residents in place.   - Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs. - Monitors and communicates quality performance measures, and assists with training and education of teams to ensure quality outcomes for residents. This involves effective communication and collaboration with providers and other healthcare entities, such as managed care coordinators, insurance providers, and external healthcare partners responsible for coordinating resources and supplies pertinent to resident needs. - Reviews the current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho-social status of residents. - Coordinates services required to enhance optimum wellness and manage chronic conditions. - Collaborates with hospice, palliative, and home health services/therapy as indicated. - Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with the resident’s Advanced Care Plan(s) Participates in collaborative care reviews (CCR) and care conferences. - Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs and effectively champions the benefits of residing and receiving care and services at the community. This includes informing them about opportunities to enhance care and the benefits of an IE-SNP plan or other benefit opportunities. - Applies quality improvement methodology to analyze, enhance, and manage outcomes, striving to achieve quality measure goals. Collaborates with Health and Wellness Directors (HWD) to ensure compliance with service plans, while working with providers to attain value-based outcomes for our residents. This includes coordinating and communicating care for each resident. - Provides oversight, coordination, and family communication during resident hospitalization and rehab stays. Ensures return to the community where appropriate. - Communicates information promptly to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, and family, or outside health care provider concerns. - Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare-related services.  - Completes documentation as required by Brookdale or state regulatory agencies.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

The Care Coordinator identifies and coordinates the implementation of services necessary to improve residents’ quality of life and to achieve an optimum level of wellness at Brookdale’s HealthPlus communities. Works in collaboration with the RN Care Manager, primary and specialty care providers to recommend resident-specific care plans, coordinate medically necessary services, and the delivery of care. Serves as a resident advocate and assists in the identification of gaps in healthcare coordination. Identifies healthcare needs and coordinates community and external care resources as needed. Communicates with managed care coordinators, insurance providers, and external healthcare professionals regarding resident needs, status, etc. (e.g. primary care providers, home health agencies, etc.). Responsible for coordinating resources and equipment required as needed.   - Collects resident data to determine health functional, and psycho social status of residents.  - Coordinates services required to enhance optimum wellness and manage chronic conditions. - Gathers resident's specific data to assist the RN Care Manager and HWD with developing a personalized, holistic care plan. - Collaborates with hospice, palliative and home health services/therapy as indicated. - Participates in collaborative care reviews (CCR). - As directed by the Case Manager, deliver training to non-licensed care providers at the community to ensure the highest level of care for the residents. - Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs. Effectively advocates for the benefits of residing and receiving care and services at the community. - In collaboration with Clinical Coordinators where applicable, provides oversight, coordination and family communication during resident hospitalization and rehab stays. Assists with return to community and ensures protocols are being met where appropriate. - Communicates information in a timely manner to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, family, or outside health care provider concerns. - Coordinates the continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.  - Completes documentation as required by Brookdale or state regulatory agencies.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

The RN Care Manager serves as a liaison among Brookdale teams, residents, families, and healthcare providers within our communities, promoting coordination, communication, and collaboration at Brookdale’s HealthPlus communities. This role encompasses the identification, coordination, communication, and implementation of services essential for enhancing residents' quality of life and achieving an optimal level of wellness. Works closely with primary and specialty care providers to formulate resident-specific care plans, ensuring that the delivery of medically necessary services aligns with established care plans. Serving as a resident advocate, they actively contribute to identifying and improving service delivery, closing gaps in care, and understanding key interventions and care protocols relevant to treating residents in place.   - Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs. - Monitors and communicates quality performance measures, and assists with training and education of teams to ensure quality outcomes for residents. This involves effective communication and collaboration with providers and other healthcare entities, such as managed care coordinators, insurance providers, and external healthcare partners responsible for coordinating resources and supplies pertinent to resident needs. - Reviews the current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho-social status of residents. - Coordinates services required to enhance optimum wellness and manage chronic conditions. - Collaborates with hospice, palliative, and home health services/therapy as indicated. - Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with the resident’s Advanced Care Plan(s) Participates in collaborative care reviews (CCR) and care conferences. - Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs and effectively champions the benefits of residing and receiving care and services at the community. This includes informing them about opportunities to enhance care and the benefits of an IE-SNP plan or other benefit opportunities. - Applies quality improvement methodology to analyze, enhance, and manage outcomes, striving to achieve quality measure goals. Collaborates with Health and Wellness Directors (HWD) to ensure compliance with service plans, while working with providers to attain value-based outcomes for our residents. This includes coordinating and communicating care for each resident. - Provides oversight, coordination, and family communication during resident hospitalization and rehab stays. Ensures return to the community where appropriate. - Communicates information promptly to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, and family, or outside health care provider concerns. - Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare-related services.  - Completes documentation as required by Brookdale or state regulatory agencies.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Job Summary Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. In alignment with Brookdale’s Resident and Family Engagement philosophy, assists in providing person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.   Essential Functions - Supports the implementation of a person centered program to meet individual needs and interests of the residents. Assists in leading and engaging residents in the 7 domains of well-being programs – purposeful, intellectual, social, spiritual, emotional and physical in a dementia friendly structured environment; including sensory focused small groups for residents who cannot participate in a large group setting. - Assists the Program Manager or Coordinator in the review of individual resident’s service plans and completes program documentation, as required by Brookdale standards or state requirements. - Assists the program manager or coordinator in ensuring dementia care programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards. - Assists in providing guidance and resource to associates on the importance of programming/engagement and other areas regarding the quality of life for residents. - Coordinates and participates in special events at the community including family socials, marketing/sales and open houses. - Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits. Communicates with families regarding residents’ personal needs and successes. - Assists Manager or Coordinator with meeting the department’s quality improvement initiatives including the Brookdale Excellence Standards Tool (BEST). - Supports plans and scheduled programming events outside the community, which may include driving a community motor vehicle. - Assists with volunteer program, including training and supervising volunteers. - Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.  

Assists the Director, Clinical Services in planning, organizing, developing and directing the day-to-day operations of the Clinical Services department in accordance with current federal, state and local standards. Assists in maintaining systems and established policy and procedures.   - Assesses the comprehensive nursing needs of each resident using acceptable long-term care assessment software tools and according to state and federal time frames.  Coordinates care plans for each resident. Oversees the day to day care of each resident to ensure care plans are followed. - Works with other team members to establish appropriate level of care in accordance with Medicare/Medicaid reimbursement levels. - Assists the Director, Clinical Services in ensuring comprehensive and accurate documentation by nursing service/direct personnel. - Monitors, manages and provides education on Clinical Systems, programs, and processes as assigned by the Director, Clinical Services. Implements Clinical Systems and programs in accordance with current rules, regulations, and guidelines that govern long term care. - Monitors the community Quality Indicators and survey reports and provides the Director, Clinical Services recommendations for Success Planning to include conducting and scheduling in-service training classes that provide instruction of clinical skills and required education topics. - Assists in developing and implementing a Clinical Services organizational structure. Assists in determining staffing needs; recruits, selects, and orients nursing/direct care personnel. Leads programs for staff development. Develops work assignments, schedules duty hours, and delegates authority to supervisory/lead staff. - Reviews complaints and grievances filed by personnel and/or residents. Reports and investigates all allegations of abuse and/or misappropriation of resident property. Reports suspected or known violations of disclosure of resident protected health information. - Assists with the coordination of ancillary services. - Collects, coordinates, and submits MDS data to the state. - Monitors medication and treatment schedules; works with attending physicians; and provides direct care when required. - Participates in maintaining the policy and procedures that govern the day-to-day operations of the Clinical Services Department. Possesses knowledge of state, federal, and OSHA regulations, and implements policies and procedures to ensure compliance with regulations and guidelines. Ensures staff compliance with regulations. - Participates in developing and implementing safety standards and regulations for equipment, supplies, and resident care rooms. Implements safe practices in accordance with state, federal, and OSHA regulations for resident safety, and ensures that policies and procedures in regards to resident safety are followed by staff and by residents. - Monitors supply and equipment needs and budget. Monitors Medicare/Medicaid reimbursements. - Completes other duties as assigned.   This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.

- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners). - Assist the Engagement department as led by your Coordinator, Manager, or Director. - Build relationships with residents to cultivate person-centered engagement and bridge connections between residents. Brookdale is an equal opportunity employer and a drug-free workplace.    

Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.  

Provides direct supervision of care giving within the community. Ensures residents are treated with respect and dignity recognizing individual needs and encouraging independence. Fosters a homelike atmosphere throughout the community. - Provides direct supervision of resident care staff, which includes monitoring job performance, collaborating with community leadership on associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed. - Coordinates training and education of resident care staff on an ongoing basis. - Verifies all associate hours on time cards and weekly hours report. Completes nursing schedules to assure proper coverage to meet resident needs and according to budget. This includes arranging replacement staffing when necessary and maintaining clear records of all changes, requests and irregularities. - Observes residents health status, takes actions to address concerns within scope of practice, and reports all significant changes, reactions to medications and treatment or significant incidences to Health and Wellness Director (or designee) in a timely manner. - Assists the Health and Wellness Director (or designee) in medication management, ordering medication from pharmacy and maintaining records as dictated in Brookdale Senior Living policies and procedures manual. Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards. - If within scope of practice, may administer medication to residents; may review capabilities of residents who self-administer medications on a regular basis (refer to state regulations regarding medication assistance and documentation). - Monitors staff in administration of medication, to include frequents audits of medication administration records (MAR). - Observes residents, records significant reactions, and notifies community leadership of resident's condition and reaction to drugs, treatments, and significant incidents. Responds promptly to all emergency calls from residents. - Communicates to families regarding resident's personal needs and achievements. Reminds families of need for scheduled physician, dental, or eye appointments. Assigns vital signs to associates and monitors compliance. Assures in-house ancillary medical services such as podiatrist, doctor visits, psych visits, labs, x-ray, ambulance, etc. are scheduled and followed through. - Assists in organizing and developing service plan reviews as required, with appropriate resident care team members and resident families. - Participates in the maintenance of resident charts including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately. - Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by community leadership. - Performs daily, weekly and monthly safety and infection control checks of the home and grounds, assisting the community leadership for resident health and safety purposes. - Participates in community functions including family socials and open houses. Communicates with community professionals. - Shares on-call duties as required. Brookdale is an equal opportunity employer and a drug-free workplace.

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

Oversees and directs the sales efforts for multiple communities and products within district, major markets, networks and stand-alone communities. Responsible and accountable for meeting and exceeding the occupancy and revenue goals. Supports the professional development of community sales associates and provides coaching related to selling skills, pipeline management and sales execution. Fosters a strong sales performance culture across the district. - Successfully manages sales performance within the assigned district. Monitors occupancy trends and ensures execution of sales activities by team members. Leads district alignment around competitive positioning and marketing plans. Achieves and exceeds all occupancy and revenue goals for assigned district. - Leads and develops the team of community sales associates and business development professionals within the district. Oversees creation of district business development and lead generation plans, ensuring coordination between communities to provide optimum results without duplication of resources. - Assists in interviewing and hiring of all sales staff in their portfolio of communities. Actively partners with Training and Development, Human Resources, and Operations in the recruitment, hiring, evaluating, and disciplining of all sales positions within the district. - Ensures effective onboarding of new sales hires, in partnership with Training and Development and Human Resources. Actively monitors skill and knowledge growth of new hires during onboarding period. Works to support achievement of professional growth milestones for new sales hires. - Oversees completion of the marketing plan and budget for the district. Partners with the marketing team in the development and modification of near and long-range community marketing plans and budgets by providing competitor information, data and feedback. Develops sales plans that align to the marketing activities and achieve desired objectives. - Assesses local markets and competitive positioning within assigned district and makes pricing and incentive/discounting recommendations. - Monitors sales performance expectations and gaps at the community and district level. Reviews and analyzes sales reporting/dashboards on a daily, weekly and monthly basis to ensure accuracy and to identify performance improvement opportunities. Coaches sales team members of appropriate actions in response to performance issues. - Assesses the knowledge, skills and abilities of sales staff on an ongoing basis. Coordinates regular skill training and reinforcement to address gaps and opportunities. Conducts coaching observations of sales team members to evaluate sales behaviors and skills. - Visits each community within district on a scheduled basis and as approved by Division Director of Sales or VP Sales. Partners with on-site sales teams and Executive Directors in the execution of the sales and lead generation programs and strategies to achieve and maintain full occupancy. - Interacts with Clinical Operations and other home office associates. Educates and supports these partners about the sales programs for their respective communities. - Consistently executes established sales processes, systems and tools to perform job duties. Maintains working knowledge of lead management (SMS) and sales reporting (dashboards) to maximize sales effectiveness. Adheres to reporting deadlines - Promotes the company in a positive manner and sets the example for company’s standards for excellence. Serves as a consensus builder among community Sales and Operations teams. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Manages the day-to-day clinical services of the community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.

Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity. - Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan. - Allows and encourages residents to do as much of their own care as possible. - Documents the delivery of quality care in the resident's clinical record. - Follows infection control and safety policies and guidelines. - Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times. - Maintains a clean, safe, and orderly environment for the residents. - Performs general housekeeping duties as assigned. - Responds promptly and positively to resident requests for assistance, including emergency pull cords. - Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers. - Identifies changes in resident status or needs and communicates to the nurse in a timely manner. - Participates in educational programs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity. - Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan. - Allows and encourages residents to do as much of their own care as possible. - Documents the delivery of quality care in the resident's clinical record. - Follows infection control and safety policies and guidelines. - Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times. - Maintains a clean, safe, and orderly environment for the residents. - Performs general housekeeping duties as assigned. - Responds promptly and positively to resident requests for assistance, including emergency pull cords. - Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers. - Identifies changes in resident status or needs and communicates to the nurse in a timely manner. - Participates in educational programs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

The RN Care Manager serves as a liaison among Brookdale teams, residents, families, and healthcare providers within our communities, promoting coordination, communication, and collaboration at Brookdale’s HealthPlus communities. This role encompasses the identification, coordination, communication, and implementation of services essential for enhancing residents' quality of life and achieving an optimal level of wellness. Works closely with primary and specialty care providers to formulate resident-specific care plans, ensuring that the delivery of medically necessary services aligns with established care plans. Serving as a resident advocate, they actively contribute to identifying and improving service delivery, closing gaps in care, and understanding key interventions and care protocols relevant to treating residents in place.   - Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs. - Monitors and communicates quality performance measures, and assists with training and education of teams to ensure quality outcomes for residents. This involves effective communication and collaboration with providers and other healthcare entities, such as managed care coordinators, insurance providers, and external healthcare partners responsible for coordinating resources and supplies pertinent to resident needs. - Reviews the current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho-social status of residents. - Coordinates services required to enhance optimum wellness and manage chronic conditions. - Collaborates with hospice, palliative, and home health services/therapy as indicated. - Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with the resident’s Advanced Care Plan(s) Participates in collaborative care reviews (CCR) and care conferences. - Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs and effectively champions the benefits of residing and receiving care and services at the community. This includes informing them about opportunities to enhance care and the benefits of an IE-SNP plan or other benefit opportunities. - Applies quality improvement methodology to analyze, enhance, and manage outcomes, striving to achieve quality measure goals. Collaborates with Health and Wellness Directors (HWD) to ensure compliance with service plans, while working with providers to attain value-based outcomes for our residents. This includes coordinating and communicating care for each resident. - Provides oversight, coordination, and family communication during resident hospitalization and rehab stays. Ensures return to the community where appropriate. - Communicates information promptly to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, and family, or outside health care provider concerns. - Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare-related services.  - Completes documentation as required by Brookdale or state regulatory agencies.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Have a passion for food and serving seniors? Then being a dining services coordinator at Brookdale is for you! As a serving coordinator, you will provide superior customer service by directing and coordinating the dining experience of residents and guests in an upscale atmosphere. Here you will have work-life balance with defined schedules and be a valued member of the team. You are not just serving, you are enriching lives. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.

- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. - Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. - May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.   

Assists the Director, Clinical Services in planning, organizing, developing and directing the day-to-day operations of the Clinical Services department in accordance with current federal, state and local standards. Assists in maintaining systems and established policy and procedures. See Infection Prevention Addendum for additional job duties.   - Assesses the comprehensive nursing needs of each resident using acceptable long-term care assessment software tools and according to state and federal time frames. - Coordinates care plans for each resident. Oversees the day to day care of each resident to ensure care plans are followed. - Works with other team members to establish appropriate level of care in accordance with Medicare/Medicaid reimbursement levels. - Assists the Director, Clinical Services in ensuring comprehensive and accurate documentation by nursing service/direct personnel. - Monitors, manages and provides education on Clinical Systems, programs, and processes as assigned by the Director, Clinical Services. Implements Clinical Systems and programs in accordance with current rules, regulations, and guidelines that govern long term care. - Monitors the community Quality Indicators and survey reports and provides the Director, Clinical Services recommendations for Success Planning to include conducting and scheduling in-service training classes that provide instruction of clinical skills and required education topics. - Plans, implements, evaluates, and directs the facility’s Infection Prevention and Control Program. - Applies scientific principles and methods in conducting surveillance, using approved definitions of infection and standard methodologies for case identification, data collection, and reporting. - Plans and conducts educational programs based on prevention, trends, and outcomes. - Prepares reports and presentations for Quality Assurance Performance Improvement Committee, which should include Antibiotic Stewardship activities. - Investigates and reports outbreaks of infection and implements infection prevention interventions. - Assists in implementation of policy and procedures to support optimal associate compliance, infection prevention, and resident safety in adherence to OSHA regulations and infection control standards.Assists in developing and implementing a Clinical Services organizational structure. Assists in determining staffing needs; recruits, selects, and orients nursing/direct care personnel. Leads programs for staff development. Develops work assignments, schedules duty hours, and delegates authority to supervisory/lead staff. - Reviews complaints and grievances filed by personnel and/or residents. Reports and investigates all allegations of abuse and/or misappropriation of resident property. Reports suspected or known violations of disclosure of resident protected health information. - Assists with the coordination of ancillary services. - Collects, coordinates, and submits MDS data to the state. - Monitors medication and treatment schedules; works with attending physicians; and provides direct care when required. - Participates in maintaining the policy and procedures that govern the day-to-day operations of the Clinical Services Department. Possesses knowledge of state, federal, and OSHA regulations, and implements policies and procedures to ensure compliance with regulations and guidelines. Ensures staff compliance with regulations. - Participates in developing and implementing safety standards and regulations for equipment, supplies, and resident care rooms. Implements safe practices in accordance with state, federal, and OSHA regulations for resident safety, and ensures that policies and procedures in regards to resident safety are followed by staff and by residents. - Monitors supply and equipment needs and budget. Monitors Medicare/Medicaid reimbursements. - Completes other duties as assigned.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.

Generates high-volume recurring streams of new move-in revenue for assigned Brookdale communities experiencing non-exempt sales associate vacancies. Prioritizes the outperformance of budgeted sales goals and community revenue targets by efficiently performing all processes and tasks required to close sales. Represents the ideal Brookdale sales professional and promotes a mission-driven sales culture. Employs unique insights gained within one community’s opportunities to optimize sales in the next community assignment. This position will travel to communities within a specified geographic area. Assignments will vary in length and may change with little notice.  - Drives rapid occupancy growth and prioritizes rate integrity where assigned by conducting high-quality daily phone and in-person sales calls that convert to move-ins. - Maintains a working knowledge of and manages all relevant sales-specific software programs and Customer Relationship Management systems needed to generate high move-in volume, including thorough and accurate data entry and periodic database cleanup. - Communicates current product information to appropriate community associates daily and as needed, including but not limited to availability, pricing, and concessions. Attends daily stand-up. - Maintains current working knowledge of relevant competition in markets where assigned. - Provides accurate and timely move-in forecasts as requested. - Communicates incoming residents’ needs and preferences to the Executive Director and/or appropriate community associate(s) to enhance customer satisfaction upon move-in. - Fosters a positive image of each assigned community and the Brookdale brand with all customers, residents, associates, and relevant professional/volunteer influencers.  This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

Directs food service operations within the community including all food preparation, dining room operations and dining delivery services. Purchases all food and manages inventory ensuring effective cost controls and vendor service and quality. Ensures the highest nutrition and food quality for the health and pleasure of the residents. Complies with all federal, state and local regulations to ensure sanitary and safe operations. Plans and executes entertaining dining events and themes in conjunction with Activities Director, Marketing Director and other administrative staff to optimize the life and pleasure of the residents. May also cater events as requested by residents or staff. - Hires, trains and manages all supervisory staff for the kitchen, dining room, catering and delivery services. Ensures that supervisors maintain a safe and sanitary environment and provide a caring and pleasurable dining experience for the residents. Coaches supervisors in maintaining appropriate staffing levels and effectively motivating, disciplining and training associates. - Consults with chefs and cooks to develop and maintain pleasing and nutritious menus. Assesses and determines the desires and preferences of the residents regarding food selection and presentation through surveys and daily contact with residents. Ensures preferences are incorporated into the menu and events. Understands the dietary needs of residents and coordinates with dieticians, nursing staff, and care associates to ensure proper selection, preparation and delivery of meals. - Develops department budget including purchasing and staffing expenditures. Approves food orders from company or selected food vendors and ensures a proper level of inventory to meet demand and minimize cost and waste. Routinely monitors budget compliance and recommends changes as needed to maintain operational quality and resident satisfaction. - Encourages the identification of enjoyable ways to encourage socialization and enjoyment of residents through the use of food presentation and events. Improves the décor and condition of dining rooms to ensure a safe and pleasant experience. - Networks with Regional Food Service Directors to improve operations, reduce costs and to obtain new program ideas for creative operations. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity. - Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan. - Allows and encourages residents to do as much of their own care as possible. - Documents the delivery of quality care in the resident's clinical record. - Follows infection control and safety policies and guidelines. - Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times. - Maintains a clean, safe, and orderly environment for the residents. - Performs general housekeeping duties as assigned. - Responds promptly and positively to resident requests for assistance, including emergency pull cords. - Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers. - Identifies changes in resident status or needs and communicates to the nurse in a timely manner. - Participates in educational programs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Schedules appointments, provides information to callers, documents meeting minutes, and performs various administrative functions. - Answers telephone and provides information to callers or routes calls to appropriate associate; places outgoing calls. Greets visitors, determines nature of business, and refers visitors to appropriate individual. - Types, edits, produces, and distributes a variety of documents including general correspondence, memorandums, statistical reports, presentation materials or other documents as requested. - Routes incoming mail. Uses courier, U.S. mail, overnight mail, e-mail or facsimile machines to send documents as directed. - Files correspondence and other records. Makes copies of correspondence or other printed material. - Takes minutes at staff meetings. - Orders office supplies and forms for associates and communities. - Assists in the preparation and coding of invoices for payment. - Assists in obtaining and/or completing new hire documentation for new associates. - May maintain associate personnel and community files. - Assists in the recruitment, orientation and retention of qualified staff. - May conduct tours of the community. - At the discretion of the Executive Director, may supervise one or more associates. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.  

Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.  

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

Job Summary In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of person centered dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests and preferences are honored in the provision of care and programming.   Essential Functions - Designs a 7 day a week person centered program that is engaging, creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 7 domains of well-being programs in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a larger group setting. - Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures person centered special events and daily path programs are scheduled and executed as scheduled. - Ensures dementia care programs are in compliance with Brookdale Excellence Standards Tool (BEST), Divisional Dementia Care Site visit tool, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and dementia care standards as assigned by the Executive Director. - Collaborates with community leadership educating & providing resources to families and associates regarding Alzheimer’s disease and other dementias. This includes how to engage residents and lead programs on an ongoing basis. This includes facilitating and coordinating dementia focused in-services and or events for families or computer based and situation specific training for associates including Understanding Alzheimer’s & Dementia Care (UADC), as required by Brookdale. - May provide direct supervision of Clare Bridge Program Assistant/s, as required by Executive Director, which includes assisting with hiring, coaching, and counseling program assistant associate and conducting the documenting corrective action, as needed. Completes job performance evaluations. May act in supervisory capacity in absence of Manager or Executive Director. - Collaborates with community leadership in planning, coordinating, appropriately decorating, and participating in special events including holidays, signature programs, National Walk to End Alzheimer’s, family socials, educational and marketing events. - Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in exploring approaches and interventions to address behavioral expressions. - Oversees social media content to ensure alignment with Brookdale’s culture, brand, and social media guidance and Brookdale standards. - Plans and schedules programming events outside the community, which may include driving a community motor vehicle. - Maintains and adheres to department monthly budget and expense control and may manage volunteer program. - Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor. 

Performs general accounts payable duties, including recording and setting up invoices for payment, in accordance with company and established accounting policies and procedures. Ensures the accurate and timely payment of all company invoices. Provides timely and quality customer service to both internal and external customers. - Receives invoices from communities, vendors, and corporate associates. - Reviews each invoice, ensuring the following: legitimacy, accurate coding, appropriate approvals, and that the correct amount is paid. - Prioritizes processing of invoices requiring immediate attention, including but not limited to utilities, government agencies, legal settlements, expense reports, resident refunds, and phone bills. - Codes and batches invoices as appropriate - Enters invoices into the accounts payable software system; verifies work and approves invoices for payment. - Processes recurring invoices for payment. - Prints, voids and processes mailing of checks and releases entries to the general ledger. - Ensures approval compliance regarding high dollar value invoices. - Responds to AP related support inquiries (telephone, Service Central, etc.) from vendors, field operations, and corporate regarding invoice processing status, coding and payment information. - Researches invoice and account issues and provides resolution including but not limited to; resolving payment discrepancies and invoice discrepancies. - Maintains purchase card transactions and orders purchase cards. - Serves as a resource for less experienced staff. - Evaluates current work and business processes and identifies and supports business process improvements This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Responsible for conducting and coordinating the development and completion of resident assessments, in accordance with the requirements of State, Federal and Company guidelines. Responsible for overseeing the generation of Minimum Data Set (MDS) for each Medicare patient and electronic transmission of required data within time frame mandated by the State.   - Coordinates the development and completion of the resident assessment (MDS) in accordance with current regulations and guidelines, including; the implementation of CAAs and Triggers; conducting or coordinating the interview(s) of each resident for the resident’s assessment; evaluating each resident’s condition and pertinent medical data; developing and implementing procedures with the Director, Clinical Services for arrival of newly admitted residents; ensuring that all assessments are completed and transmitted in a timely manner; assisting community directors and supervisors in scheduling the resident assessment/care plan meetings; and contacting and assisting in scheduling participation by outside members of the care plan team, including the resident’s representative and/or other interested family members. - Coordinates the development of a written plan of care (preliminary and comprehensive) for each resident that identifies the problems/needs, the amount of care, goals to be accomplished, and which professional service is responsible for care. Ensures that the care plan includes measurable objectives and timetables to meet the resident’s needs, as identified in the resident’s assessment. - Ensures generation and transmission of MDS is complete and timely. Maintains and periodically updates written policies and procedures that govern the development, use, and implementation of the resident assessment (MDS) and care plan. Ensures that a current copy of the MDS Instructor’s Manual is available to persons completing portions of the MDS. - Develops, implements, and maintains an ongoing quality assurance program for the resident assessment/care plans. Monitors the community’s QI and QM reports to ensure that appropriate corrective action can be implemented when potential problems occur. - Assists the resident and Discharge Planning Coordinator in completing the care plan portion of the resident’s discharge plan. Participates in functions involving discharge plans, as necessary. - Participates in community surveys (inspections) made by authorized government agencies. - Provides leadership and participates in various committees including Interdisciplinary Care Plan Team, Policy Advisory, and Quality Assessment and Assurance. Provides reports and assessment updates, as needed. - Develops and participates in the planning, conducting, and scheduling of timely in-service training classes that include assessment skills or techniques needed to complete the assessment and MDS functions of the community. Assists the In-service Director/Educator in developing any training activities needed, concerning resident assessment/care plan skills, including initial or refresher courses relative to techniques for interviewing residents, rehabilitation principles, commonly used psychotropic drugs, care plan functions, etc. Attends and participates in annual community in-service training programs as scheduled.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners). - Assist the Engagement department as led by your Coordinator, Manager, or Director. - Build relationships with residents to cultivate person-centered engagement and bridge connections between residents. Brookdale is an equal opportunity employer and a drug-free workplace.    

Provides marketing support services to the sales staff to ensure the timely administration of sales and marketing efforts.   - Provides marketing support to the community in accordance with marketing and business plans. Utilizes sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and meet or exceed community revenue goals. Provides administrative support for the Sales Department. Attends daily sales meetings. - Communicates daily with community sales leader and other key associates regarding the status of all prospective move-ins. Utilizes the sales systems to record pre-residency steps and to facilitate communication. - Serves as liaison between new resident and community by coordinating the move-in process for new residents in an efficient and welcoming manner, as needed. Ensures paperwork completion, including PPOC (Physician Plan of Care), residence preparation, mover scheduling, community support. Sets up pendants, keys, mailboxes, cable, and coordinates storage for new residents. - Coordinates with maintenance and operations on unit turn over (UTOs) and maintains unit availability listings for the sales team. Works with community sales leader to identify units to be made ready for sales pipeline. - Assists community sales leader in scheduling and executing on events including lead generation and lead advancement events and maintaining and organizing RSVP lists for events. - Ensures sales office is stocked with marketing information and move-in packets. May request and order marketing materials through company systems. - Represents the community and increases awareness through participation in outside events, professional groups, and community involvement as directed by the community sales leader. Uses relevant community knowledge and research to assist in planning, coordinating, and implementing monthly prospect and/or referral source activities and events as specified by the community marketing plan and community sales leader. - May answer phone calls, serve as a backup for Sales, and log leads in SMS according to UP system. - Maintains office “hot board” and prepares data for weekly and monthly reports. Provides sales performance information to community sales leader. - Maintains working knowledge of the lead management system and uses to develop reports. Inputs sales and marketing activities, as directed, in a timely manner and according to systems standards. Ensures accurate information is input into systems (e.g., Artiva, SMS, etc.).   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. - Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. - May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.   

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

Ensures community is adequately staffed in order to meet resident’s care and service needs and in accordance with the company standards and guidelines. - Coordinates resident services and/or associate schedules. Responsible for filling all open shifts by contacting back up associates according to established protocol. - Ensures that community and corporate policies are disseminated and followed by all care associates. - Provides services as needed and within professional and state guidelines. - Coordinates alternative resources for associates and families. - Ensures adequate staffing coverage for the provision of services on a day-to-day basis. - Reports all accidents and/or incidents to the Director or designee immediately. - Completes data entry and administrative reporting as necessary. - Assists the Director or designee in the recruiting, hiring, orientation and training of new associates. - Completes other duties as assigned. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Manages the day-to-day clinical services of the community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.

Manages the day-to-day clinical services of the community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.

- Leader primarily responsible for the business office operations of the community. - Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC). - Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements. - Ensures effective communication with associates, residents, families, vendors and other visitors to the community. - Ensures that residents are properly billed for services provided and leads the timely collection of receivables. - Responsible for overseeing payroll process to ensure that associates are paid correctly. - Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis. Supports an inclusive community culture. - Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis.  Minimum of three years related experience and/or training. Previous managerial and office setting experience preferred. May also directly supervise another department.   Brookdale is an equal opportunity employer and a drug-free workplace.   

- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. - Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. - May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.   

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license. Brookdale is an equal opportunity employer and a drug-free workplace.  

Plans, organizes, develops, and directs the overall operations of the Clinical Services Department in accordance with federal, state and local standards. Responsible and accountable for maintaining the highest degree of quality care at all times. - Directs, coordinates, and monitors nursing care delivery to assure safe, effective, and appropriate care. Ensures residents' rights are maintained at all times. - Oversees the assessment of comprehensive nursing needs of each resident using acceptable long term care assessment tools and according to state and federal time frames. Oversees the coordination of care plans for each resident. - Works with other team members to monitor day to day care levels of residents for quality assurance and to verify appropriate levels of care are established according to Medicare/Medicaid reimbursement levels. - Maintains care plans for each resident; monitors medication and treatment schedules; works with attending physicians to ensure care plans are followed; and provides direct care when required. - Establishes and implements Quality Assurance Performance Improvement Program for improved resident care, and quality of life programs according to company policies and as required by federal regulations. - Participates in Community Surveys completed by authorized government agencies. Monitors the community Quality Indicators and survey reports. Assists with the development of Success Plans of identified areas of opportunity. - Develops and implements a Clinical Services organizational structure. Determines staffing needs; recruits, selects, hires, and orients nursing staff/direct care personnel. Assists the Human Resource Director and Health Care Administrator with recruitment and selection of Clinical Services Associates. Completes associate performance evaluations and disciplinary action as needed. Delegates’ authority to supervisory/lead staff. - Reviews complaints and grievances filed by personnel and/or residents. Reports and investigates all allegations of abuse and/or misappropriation of resident property. Reports suspected or known violations of disclosure of resident protected health information. - Coordinates ancillary services. - Oversees the coordination of MDS to ensure timeliness of submissions. - Maintains the policy and procedures that govern day-to-day functions in the Clinical Services Department. Develops, implements, and ensures nursing standards and department operation standards meet or exceed federal and state regulatory requirements. Plans, develops, and implements the Clinical Systems in accordance with current rules, regulations, and guidelines that govern long term care. - Assists in preparing the nursing department’s budget; prepares monthly variance report; monitors equipment and supplies. Maintains Medicare/Medicaid reimbursements according to established categories. - Plans, develops, and implements safe practices for resident safety in accordance with state, federal, and OSHA regulations, and ensures that policies and procedures in regards to resident safety are followed by staff and by residents. Develops and implements safety standards and regulations for equipment, supplies, and resident care rooms. - Assists the Quality Improvement Nurse in establishing infection control and immunization processes, and in developing and delivering training programs to meet continuing education requirements. - Serves on and attends various committees of the community as appointed by the Health Care Administrator. Evaluates and implements recommendations from the various committees pertaining to Clinical Services. - Oversees, manages and delegates all roles and responsibilities of the Assistant Director of Clinical Services and the Quality Improvement Nurse, Clinical Services. - Completes other duties assigned. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Generates high-volume recurring streams of new move-in revenue for assigned Brookdale communities experiencing non-exempt sales associate vacancies. Prioritizes the outperformance of budgeted sales goals and community revenue targets by efficiently performing all processes and tasks required to close sales. Represents the ideal Brookdale sales professional and promotes a mission-driven sales culture. Employs unique insights gained within one community’s opportunities to optimize sales in the next community assignment. This position will travel to communities within a specified geographic area. Assignments will vary in length and may change with little notice.  - Drives rapid occupancy growth and prioritizes rate integrity where assigned by conducting high-quality daily phone and in-person sales calls that convert to move-ins. - Maintains a working knowledge of and manages all relevant sales-specific software programs and Customer Relationship Management systems needed to generate high move-in volume, including thorough and accurate data entry and periodic database cleanup. - Communicates current product information to appropriate community associates daily and as needed, including but not limited to availability, pricing, and concessions. Attends daily stand-up. - Maintains current working knowledge of relevant competition in markets where assigned. - Provides accurate and timely move-in forecasts as requested. - Communicates incoming residents’ needs and preferences to the Executive Director and/or appropriate community associate(s) to enhance customer satisfaction upon move-in. - Fosters a positive image of each assigned community and the Brookdale brand with all customers, residents, associates, and relevant professional/volunteer influencers.  This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

- Support and Nurture the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners). - Assist the Engagement department as led by your Coordinator, Manager, or Director. - Build relationships with residents to cultivate person-centered engagement and bridge connections between residents. Brookdale is an equal opportunity employer and a drug-free workplace.    

The RN Care Manager serves as a liaison among Brookdale teams, residents, families, and healthcare providers within our communities, promoting coordination, communication, and collaboration at Brookdale’s HealthPlus communities. This role encompasses the identification, coordination, communication, and implementation of services essential for enhancing residents' quality of life and achieving an optimal level of wellness. Works closely with primary and specialty care providers to formulate resident-specific care plans, ensuring that the delivery of medically necessary services aligns with established care plans. Serving as a resident advocate, they actively contribute to identifying and improving service delivery, closing gaps in care, and understanding key interventions and care protocols relevant to treating residents in place.   - Educates and explains Brookdale’s care pathways as determined by individual diagnosis and healthcare needs. - Monitors and communicates quality performance measures, and assists with training and education of teams to ensure quality outcomes for residents. This involves effective communication and collaboration with providers and other healthcare entities, such as managed care coordinators, insurance providers, and external healthcare partners responsible for coordinating resources and supplies pertinent to resident needs. - Reviews the current population’s medical diagnoses to identify care needs. Assists in assessing the health, functional, and psycho-social status of residents. - Coordinates services required to enhance optimum wellness and manage chronic conditions. - Collaborates with hospice, palliative, and home health services/therapy as indicated. - Provides advanced care planning education to residents and families/responsible parties. Helps ensure each resident has a completed Advanced Care Plan, inclusive of goals of care. Communicates with healthcare providers to ensure care delivery is consistent with the resident’s Advanced Care Plan(s) Participates in collaborative care reviews (CCR) and care conferences. - Provides resources for residents and families to make informed decisions regarding choices in meeting healthcare needs and effectively champions the benefits of residing and receiving care and services at the community. This includes informing them about opportunities to enhance care and the benefits of an IE-SNP plan or other benefit opportunities. - Applies quality improvement methodology to analyze, enhance, and manage outcomes, striving to achieve quality measure goals. Collaborates with Health and Wellness Directors (HWD) to ensure compliance with service plans, while working with providers to attain value-based outcomes for our residents. This includes coordinating and communicating care for each resident. - Provides oversight, coordination, and family communication during resident hospitalization and rehab stays. Ensures return to the community where appropriate. - Communicates information promptly to the appropriate care provider regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, and family, or outside health care provider concerns. - Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare-related services.  - Completes documentation as required by Brookdale or state regulatory agencies.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Steers facilities and development related sourcing initiatives for the company with the goal of achieving cost reductions in, the total cost of goods and services, increase total % of spend automated with national and regional vendors, as well as in maintaining or improving quality and vendor service levels. Aligns with other departments, including internal and external designers in supporting their strategies and processes while maximizing the company’s buying potential and savings opportunities. - Implements and rolls out the strategic vision for facilities and development category. - Coordinates with the department team on major strategic project and supplier reviews to ensure programs are maintained on an ongoing basis (price verification, product blocking, etc) - Utilizes strategic sourcing processes to ensure that contracts are put in place that meet the needs of all of our communities, while providing synergy in process and savings. Timing of which is based on contract expiration date or business needs. - Identifies and prioritizes sourcing projects within spend area and develop the annual procurement plan.  - Leads/participates in cross-functional teams in the development of sourcing strategies. - Drives contract and vendor compliance to the new and existing national agreements. - Provides detailed reporting on company programs including trend analysis, rebate tracking, savings initiatives, etc. - Leads selected department sourcing initiatives and be a point person for selected company-wide strategic projects.   This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.