-
Provides quick, efficient, and pleasant delivery of food to residents and guests, ensuring all quality standards of food and service are being met. Ensures good customer service, safety and proper handling of dishes, glassware, and utensils.
- Takes food orders, presents to kitchen staff and delivers meals to residents and guests in a proper and timely manner in accordance with department and company standards.
- Responds quickly to resident and guest requests. Interacts with guests in the dining room to ensure their satisfaction.
- Ensures accurate fulfillment of orders and checks food quality. Returns food that does not meet quality standards such as temperature, color, and doneness.
- Responds to community issues or concerns that may occur in the dining room. Reports issues/concerns to management immediately.
- Assists with the preparation and assembly of meals, in accordance with the menu and in a safe, sanitary manner under the direction of the Cook or Dining Services Coordinator/Manager as needed.
- Ensures proper preparation, portioning and serving of foods according to standardized recipes and menus.
- Follows departmental procedures including sanitation, safety and cleaning schedules.
- Labels and dates all food products in the refrigerator, freezer and food storage area and properly disposes of refuse.
Assists setting tables, removing dirty dishes, disposing of refuse and waste materials, and restocking inventory as needed.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Prepares and cooks meals for communities and maintains standards of kitchen cleanliness.
- Prepares all food according to the menu in a safe, sanitary manner under the direction of the dining services coordinator/manager.
- Ensures proper preparation, portioning, and serving of foods according to standardized recipes.
- Prepares quality food products according to standardized recipes and menus.
- Adheres to all safety and sanitation standards.
- Prepares food in a timely manner at specified meal times.
- Responds to community issues or concerns that may occur in the dining room.
- Follows departmental procedures including sanitation, safety, and cleaning schedules.
- Follows proper cleaning procedures and storage of all dishes, utensils and cooking equipment.
- Ensures all food in refrigerator, freezer, and dry storage are labeled and dated.
- Oversees proper food handling and utilization of all foods to prevent contamination, increase quality, and reduce cost.
- Suggests menu or recipe changes to utilize leftovers and other supplies.
- Cleans all food service equipment, kitchen and food storage areas.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Prepares and cooks meals for communities and maintains standards of kitchen cleanliness.
- Prepares all food according to the menu in a safe, sanitary manner under the direction of the dining services coordinator/manager.
- Ensures proper preparation, portioning, and serving of foods according to standardized recipes.
- Prepares quality food products according to standardized recipes and menus.
- Adheres to all safety and sanitation standards.
- Prepares food in a timely manner at specified meal times.
- Responds to community issues or concerns that may occur in the dining room.
- Follows departmental procedures including sanitation, safety, and cleaning schedules.
- Follows proper cleaning procedures and storage of all dishes, utensils and cooking equipment.
- Ensures all food in refrigerator, freezer, and dry storage are labeled and dated.
- Oversees proper food handling and utilization of all foods to prevent contamination, increase quality, and reduce cost.
- Suggests menu or recipe changes to utilize leftovers and other supplies.
- Cleans all food service equipment, kitchen and food storage areas.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Manages and coordinates housekeeping services to ensure a high standard of cleanliness both inside and outside the community. Supervises the housekeeping staff and may be required to supervise other positions.
- Manages housekeeping staff and coordinates staffing schedules to ensure the proper cleaning of offices, public spaces, residential apartments, and community grounds. Conducts regular inspections of all resident and public areas.
- Plans and schedules cleaning programs, including but not limited to annuals, move-in preparations, and carpet cleaning.
- Oversees inventory of all supplies, chemicals, and equipment. Monitors inventory levels and may order all equipment and supplies needed for department. Ensures the safe handling and storage of equipment and supplies.
- Monitors department expenses; may work with Director of Housekeeping or Executive Director to determine budget.
- Schedules and conducts training sessions and department meetings for housekeeping personnel.
- Ensures staff is trained on the safe handling of cleaning chemicals in accordance with department guidelines and ensures compliance with local, state, and federal safety standards, MSDS, OSHA, EPA and other applicable rules and regulations.
- Informs Director of Housekeeping and/or Executive Director of any resident issues or concerns.
- Prepares resident charges/billing for housekeeping services, when applicable.
- Hires, trains, disciplines, and terminates department employees, in accordance with company policies. May consult with the Director of Housekeeping or Executive Director regarding these decisions.
- May assist housekeeping staff with cleaning duties, including cleaning floors, restrooms, kitchens, and other areas as needed.
- Attends all required training, in-service, and staff meetings.
- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for interacting and assisting with referrals from Brookdale Communities and healthcare professionals in hospitals, home health agencies, nursing homes, long term care facilities and physicians in private practice. Participates in interdisciplinary team meetings and weekly marketing meetings assigned by the Hospice Director and/or the Hospice Sales Coach. Responsible for the overall coordination of business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other healthcare specialists and the local community.
- Establishes relationships with referral sources such as physicians, hospitals, long-term care facilities and assisted living facilities.
- Ensures referral source lists are governed by Brookdale and revised with approval of Division Vice President or other designee.
- Apprises the Hospice Director or Sales Manager on a predetermined basis of scheduled presentations.
- Prepares and presents presentations of Brookdale’s various in-services to referral sources and follows-up with the referral sources.
- Educates referral sources on the components of hospice care services.
- Serves as a liaison between Brookdale and physicians, hospitals, long-term care facilities, assisted living facilities and all other referral sources to identify healthcare needs and assist in meeting those needs through Brookdale’s various product lines.
- Communicates frequently with each referral source to ensure that the expectations of the referral source and the needs of the patients are being met.
- Assists in identifying and resolving any issue, dissatisfaction or problem that the referral source is experiencing with Brookdale’s various sources.
- Evaluates, continually, Brookdale’s marketing strategies and advise management on effective strategies and suggests any changes.
- Serves as Brookdale’s representative in the community to promote a positive image of Brookdale and to promote interest in Brookdale’s various home health and hospice services.
- Works closely with Brookdale staff to coordinate necessary services for patients and to promote communication between staff and the referral source.
- Pre-screens patients, when possible, referred by physicians, hospitals, long-term facilities and assisted living facilities, eligibility and status, when referral is contemporaneous with discharge.
- Serves as a liaison between hospital and nursing facility discharge planners by visiting patients, as requested, to ensure a smooth transition to the patient’s home.
- Delivers plans of care to physician’s offices for signature, as appropriate, and ensures timely return of such plans.
- Participates in company-sponsored programs and meetings.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Maintains and/or improves upon the occupancy level and revenue production of the community in accordance with marketing and business plans to include managing sales process and completing all activities required for a sale. Represents the community and increases awareness through participation in outside events. Coordinates with the business development coordinator/director in their efforts to generate referrals or manages this activity in the absence of business development associates. Assist management with resident retention. Partners with management to develop and execute marketing plans and achieve community occupancy goals.
- Maintains and/or improves upon the occupancy level of the community in accordance with the marketing and business plans. Utilizes established sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals.
- Manages the sales process by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about the community's services and programs. Responds promptly to every telephone call, email and Internet or in-person inquiry. Completes weekly follow-up calls, letters, and tours as defined by the community marketing plan.
- Coordinates and completes all activities needed for a sale and converts deposits to move-ins, including, but not limited to, visiting the prospect's home, health care providers, or other locations to conduct initial assessments or sales presentations and ensuring that the required forms are completed by the prospect, his/her physician and family prior to the move in.
- Keeps management and other key associates abreast of the status of all prospective move-ins. Tracks and records pre-residency steps to facilitate communication.
- Coordinates with the business development coordinator/director on a weekly basis regarding business development efforts to meet or exceed the established goals for professional leads as set by the community marketing plan. Contacts local sources including legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, skilled nursing facilities, retirement communities, clergy, medical insurance providers, and other local community contacts that are not part of the business development coordinator/director referral contacts. Manages the business development activities noted above in the absence of business development associates.
- Develops and maintains relationships with and generates leads through residents, family, and professional referral sources on a weekly basis. Provides information and conducts presentations about community services and programs, market advantages, availability, and other relevant information to meet the needs of prospective referral sources and community groups.
- Effectively manages community inventory and looks for opportunities for increasing revenue and creating other revenue streams.
- Represents the community and increases awareness through participation in outside events, professional groups, and community involvement in the local market. Uses relevant community knowledge and research to plan, coordinate, and implement monthly prospect and/or referral source activities and events as specified by management and the community marketing plan. Follow up and executes sales process with all leads from events.
- Assists management with resident retention through new resident welcome events, resident referral programs, outside community visits to current hospitalized residents, and other programs as outlined in the marketing plan or by the Regional Sales & Marketing Manager.
- Partners with management to develop and execute marketing plans and achieve community occupancy goals. Researches and provides recommendations for content and delivery of brochures, fliers, press releases and other forms of media that promote community services.
- Monitors conversion ratios regarding sales performance and business development calls to direct referral sources and collects and analyzes data to prepare weekly and monthly reports. Provides frequent sales performance issue information to management.
- Maintains working knowledge of lead management systems and uses them to maximize sales effectiveness. Inputs all sales and marketing activities in a timely manner and according to systems standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides coordinated skilled nursing care to patients of all age groups, on an intermittent basis in the home. Demonstrates accountability and responsibility in collaborating with the interdisciplinary team to establish and achieve patient goals and maintain high quality patient care. Performs in accordance with physician’s orders and under the supervision of the Manager, Clinical Services.
- Assesses home care patients identifying physical, psychosocial and environmental needs as evidenced by documentation, clinical records, case conferences, team reports, call-in logs and on-site evaluations.
- Completes OASIS, assessment and visit paperwork according to agency policy. Assures clinical notes accurately indicate continuing communication and coordination of services with the physician, other interdisciplinary team members and patient/family/caregiver.
- Communicates significant findings, problems and changes to Manager, Clinical Services and physician, and documents all findings, communications, and appropriate interventions.
- Demonstrates knowledge and proficiency in identifying, reporting and documenting problems, adverse reactions or possible complications related to patient care. Recognizes and reports life threatening situations and responds appropriately. Recommends and incorporates other disciplines in the care of the patient, as needed, and under the direction of the referring physician.
- Participates in the development and implementation of the Plan of Care to ensure quality and continuity of care and appropriate discharge planning. Establishes Plan of Care in coordination with the physician, patient, family and interdisciplinary team members. Incorporates long and short term goals established in the Plan of Care into nursing care, as evidenced by documentation in visit notes.
- Supervises and provides clinical direction to home health aides and LPNs/LVNs to ensure quality and continuity of services provided.
- Participates in interdisciplinary patient care conferences and Agency Performance Improvement processes.
- Receives referrals from physicians, hospitals, clinics, patients, families and other agencies when needed and notifies agency personnel on a timely basis.
- Assures the continuity of patient care and coordination of services through delivery of quality patient care. Performs in a manner that is consistent with current standards of practice and with the Agency’s policies and procedures. Follows all infection control and universal precautions guidelines/standards per agency policy.
- Responsible for participating in on-call rotation and emergency call according to agency policy.
- Demonstrates commitment, professional growth and competency. Strives to continually improve nursing knowledge base through individual research, reading, attendance at workshops/professional conferences and professional organizations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Brookdale Home Health Care is currently seeking a Home Health Care Sales Representative
Responsible for overall coordination of business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other health care specialists and the local community. Ensures continuity of care, smooth interaction and communication between all involved in patient care activities. In conjunction with the Director of Clinical Services, is responsible for development of home health programs in the general community.
- Visits and establishes effective rapport with physicians, office staff, discharge planners and other referral sources.
- Participates in external marketing, including building relationships with referral sources, supporting marketing functions sponsored by the communities to engage in community networking, conducting physician visits, and meeting with discharge planners as needed.
- Responsible for community home health program development. In cooperation with the Senior Director, National Sales & Marketing and Director of Home Health Professional Development, assesses the needs of the program and develops a marketing plan of action with quarterly goals.
- Integrates efforts with community marketing team to ensure efforts are coordinated and in line with the community’s goals.
- Seeks new markets in the community to promote education.
- Participates in the planning for expansion of patient referrals.
- Develops and delivers health educational services.
- Attends weekly case conferences and provides feedback/reports on patient’s progress. Acts as liaison to physician to report patient’s progress toward goals, response to treatment, or updated treatment plans. Serves as a liaison with hospital planners to ensure smooth transition from hospital to home.
- Creates and presents business plan to target physicians, Assisted Living Facilities and other key referral sources.
- If a licensed clinician, may be asked to occasionally cover community based residents as needed for SOC, care plan development or assistance with staffing.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Oversees the day-to-day operations of the community support services team and directly supervises health care provided within the community.
- Manages the health care of all residents, including the dissemination of information to families and staff.
- Performs on-site assessments of residents admitted to hospitals or skilled nursing facilities, and maintains contact with residents’ families with the intent of returning resident to Brookdale community.
- Completes a pre-admission assessment for each resident and updates every six months or as needed. (Refer to state specific regulations regarding frequency of pre-admission assessments).
- Initiates a resident service plan according to the individualized needs of the resident, as prescribed by physician and/or residence policy. Provides resident and family instruction. Where applicable, seeks input from the resident and family in the development of the service plan.
- Performs ongoing assessments of residents' physical and psycho-social needs and coordinates with other departments to ensure quality, proactive care.
- Conducts pre-admission screening of prospective new residents. Ensures all required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms.
- Observes residents; records significant conditions and reactions, and notifies residence director and physician of resident's condition and reaction to drugs, treatments, and significant incidents.
- As appropriate, explains procedures and treatments to residents to gain cooperation, understanding, and allay apprehension.
- Communicates with resident's physicians regarding residents' status and condition changes.
- Facilitates continuity of care for those residents receiving home health care services.
- Provides training and education to resident care staff on an ongoing basis including classroom in-services and situation-specific training.
- Organizes or assists the community or district director in organizing, developing, and conducting service plan reviews, as required, with appropriate resident care team members and resident families.
- Assigns weekly blood pressure and weights to rotating shifts.
- Ensures in-house ancillary medical services, such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
- Ensures family members are aware of resident's need for scheduled medical, dental, or eye appointments.
- Responds to life saving situations based on nursing standards, policies, procedures, and protocol.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides and directs Physical Therapy services to patients including assessment, treatment, program planning and implementation. Functions under physicians’ orders and adheres to applicable principles and practices of physical therapy, Brookdale Healthcare Services policies and procedures and state regulations.
- Optimizes the physical abilities and skills of patients by performing or supervising therapy staff in initiating referrals; evaluating and treating appropriate patients; effectively participating in the care planning process; appropriately documenting progress toward identified objectives and communicating patient status and needs to the patient, the patient’s family, the staff and other professionals as appropriate.
- Establishes individual patient schedules in conjunction with other team members. Develops treatment plans by identifying a problem list, including long and short-term goals and methods to achieve identified goals.
- Coordinates treatment plan with patient, family and other team members. Implements and conducts treatment as outlined in the treatment plan. Monitors patient’s response to intervention and modifies treatment as indicated to attain goals in accordance with physician’s orders. Documents results of patient’s assessment, treatment, follow-up and termination of services. Adapts treatment to meet the individual needs of the patient.
- Develops appropriate home program to maintain and enhance the performance of the patient in his/her own environment. Participates in discharge planning. Provides/recommends/fabricates adaptive devices, orthotics or prosthetics. Trains patient, family and appropriate staff in the use or application of the above.
- Refers patients for treatment to Physical Therapy Assistants (PTA) by completing evaluation and initial plan of treatment and communicating necessary and sufficient information. Supervises and directs PTA in the implementation of the treatment plan.
- Reviews the quality and appropriateness of the total services delivered and of individual physical therapy programs for effectiveness and efficiency, using predetermined criteria.
- Participates in patient, family and staff education. Confers formally and informally with other team members in coordinating the total rehabilitation program of the patient. Attend in-service training and facility meetings as required.
- Submits billing, payroll and expense documentation in an accurate and timely manner. Assists in the collection of statistics as directed.
- Complies with all Infection Control, Universal Precautions, and OSHA standards for the healthcare professional. Assists with and participates in Continuous Quality Improvement Program as required. Adheres to established confidentiality standards as required by Brookdale Healthcare Services concerning patient information.
- Consistently demonstrates sound judgment in the evaluation, planning, implementation and follow-up of the patient therapy programs.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Prepares and cooks meals for communities and maintains standards of kitchen cleanliness.
- Prepares all food according to the menu in a safe, sanitary manner under the direction of the dining services coordinator/manager.
- Ensures proper preparation, portioning, and serving of foods according to standardized recipes.
- Prepares quality food products according to standardized recipes and menus.
- Adheres to all safety and sanitation standards.
- Prepares food in a timely manner at specified meal times.
- Responds to community issues or concerns that may occur in the dining room.
- Follows departmental procedures including sanitation, safety, and cleaning schedules.
- Follows proper cleaning procedures and storage of all dishes, utensils and cooking equipment.
- Ensures all food in refrigerator, freezer, and dry storage are labeled and dated.
- Oversees proper food handling and utilization of all foods to prevent contamination, increase quality, and reduce cost.
- Suggests menu or recipe changes to utilize leftovers and other supplies.
- Cleans all food service equipment, kitchen and food storage areas.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides coordinated skilled nursing care to patients of all age groups, on an intermittent basis in the home. Demonstrates accountability and responsibility in collaborating with the interdisciplinary team to establish and achieve patient goals and maintain high quality patient care. Performs in accordance with physician’s orders and under the supervision of the Director, Clinical Services.
- Assesses home health patients identifying physical, psychosocial and environmental needs as evidenced by documentation, clinical records, case conferences, team reports, call-in logs and on-site evaluations.
- Completes OASIS, assessment and visit paperwork according to agency policy. Assures clinical notes accurately indicate continuing communication and coordination of services with the physician, other interdisciplinary team members and patient/family/caregiver.
- Communicates significant findings, problems and changes to Director, Clinical Services and physician, and documents all findings, communications, and appropriate interventions.
- Demonstrates knowledge and proficiency in identifying, reporting and documenting problems, adverse reactions or possible complications related to patient care. Recognizes and reports life threatening situations and responds appropriately. Recommends and incorporates other disciplines in the care of the patient, as needed, and under the direction of the referring physician.
- Participates in the development and implementation of the Plan of Care (POC) to ensure quality and continuity of care and appropriate discharge planning. Establishes Plan of Care in coordination with the physician, patient, family and interdisciplinary team members. Incorporates long and short term goals established in the Plan of Care into nursing care, as evidenced by documentation in visit notes.
- Supervises and provides clinical direction to home health aides and LPNs/LVNs to ensure quality and continuity of services provided.
- Participates in interdisciplinary patient care conferences and Agency Performance Improvement processes.
- Receives referrals from physicians, hospitals, clinics, patients, families and other agencies when needed and notifies agency personnel on a timely basis.
- Assures the continuity of patient care and coordination of services through delivery of quality patient care. Performs in a manner that is consistent with current standards of practice and with the Agency’s policies and procedures. Follows all infection control and universal precautions guidelines/standards per agency policy.
- Responsible for participating in on-call rotation and emergency call according to agency policy.
- Demonstrates commitment, professional growth and competency. Strives to continually improve nursing knowledge base through individual research, reading, attendance at workshops/professional conferences and professional organizations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Assists in providing Resident and Family Engagement's person centered programs while engaging residents in meaningful and purposeful life enrichment programs within the Brookdale community enhancing their quality of life. Ensures residents are treated with respect and dignity, recognizing individual needs and encouraging independence.
- Supports the implementation of a person centered program to meet individual needs and interests of the residents. Assists in leading and engaging residents in the 6 dimensions of Optimum Life – purposeful, intellectual, social, spiritual, emotional and physical in a dementia friendly structured environment; including sensory focused small groups for residents who cannot participate in a large group setting.
- Assists the Program Manager or Coordinator in the review of individual resident’s service plans and completes program documentation, as required by Brookdale standards or state requirements.
- Assists the program manager or coordinator in ensuring programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards
- Assists in providing guidance and resource to staff on the importance of programming/life enrichment and other areas regarding the quality of life for residents.
- Coordinates and participates in special events at the community including family socials, marketing/sales and open houses.
- Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits. Communicates with families regarding residents’ personal needs and successes.
- Assists Manager or Coordinator with meeting the department’s quality improvement tool including the Brookdale Excellence Standards Tool (BEST).
- Supports plans and scheduled programming events outside the community, which may include driving a community motor vehicle.
- Assists with volunteer program, including training and supervising volunteers.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides residents with services in accordance with health care provider’s orders regarding administration or assistance with medications and treatments, as per state regulations. Provides direct care to residents following the individualized service plan.
- Assists in maintaining the physical, social, and psychological environment that is conducive to the best interest and welfare of the residents.
- Exercises independent judgment and discretion in the performance of personnel tasks with the understanding that the responsibilities are not routine or limited to resident care matters. Maintains a clean, safe, environment in the community by delegating job responsibilities.
- As per state regulations and completion of required training/certification, administers or assists with self-administration of medication and treatments as prescribed by the health care provider. Observes resident’s response to existing treatment plan, is aware of prominent medication interactions and side effects, and observes residents for occurrence of such and notifies supervisor. Adheres to community infection control policies and procedures.
- Assists residents with medication as defined in medication procedures. Supervises residents who self-administer medication. Exhibits understanding of and follows medication policies and procedures.
- Maintains resident’s records daily and in a timely manner and in accordance with company policy and procedure. This includes documentation related to medication distribution, leisure activities, incidents and observations, charting any changes in resident's physical condition and or behaviors, visitors, etc. Observes and documents the health and emotional condition of each resident, promptly reporting all changes to the supervisor.
- Maintains the cleanliness and organization of the medicine supply room.
- Receives reports on all residents.
- Completes an accurate accounting of all medications, including controlled substances as per policy.
- Assists with completion of medication cart audits per policy and direction of supervisor.
- Provides direct resident care.
- Follows procedures regarding incidents/accidents involving residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Manages the day-to-day clinical services of the community to ensure resident’s healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. Supervises and provides leadership as well as coaching to licensed nurses and other direct care staff within the community.
- Responsible for the direct supervision of community-based licensed, certified and non-certified clinical associates.
- Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
- Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
- As described and allowed in the Nurse Practice Act, assesses health, oversee medication administration, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
- Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
- Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Actor state regulation.
- Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
- Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident’s legally responsible party/family of resident's condition and reactions.
- Communicates with physicians regarding residents' status and condition changes. Ensures residents are prepared for physician appointments, and visits.
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare-related services.
- Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
- Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
- Participates in department quality improvement activities.
- Assists in keeping the environment safe for associates to reduce the occurrence of Workers’ Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
- Shares on-call and manager on duty responsibilities/shifts as required.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Manages the day-to-day clinical services of the community to ensure resident’s healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. Supervises and provides leadership as well as coaching to licensed nurses and other direct care staff within the community.
- Responsible for the direct supervision of community-based licensed, certified and non-certified clinical associates.
- Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
- Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
- As described and allowed in the Nurse Practice Act, assesses health, oversee medication administration, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
- Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
- Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Actor state regulation.
- Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
- Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident’s legally responsible party/family of resident's condition and reactions.
- Communicates with physicians regarding residents' status and condition changes. Ensures residents are prepared for physician appointments, and visits.
- Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare-related services.
- Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
- Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
- Participates in department quality improvement activities.
- Assists in keeping the environment safe for associates to reduce the occurrence of Workers’ Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
- Shares on-call and manager on duty responsibilities/shifts as required.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Under limited supervision, greets visitors at community’s front reception desk. Represents community to visitors and callers in a professional, pleasant and courteous manner; ensures their questions and needs are directed to the appropriate person.
- Greets all visitors entering facility in a courteous, warm and professional manner. May provide drinks and other comfort amenities, as deemed appropriate, while waiting. Ensures that guests sign guest sheets and locates correct resident or party to escort visitors, answer questions, etc. Notifies residents of visitors and obtains directions regarding their desires on receiving guests and handles them accordingly.
- Promotes positive image of community and serves as ambassador of community to visitors. May answer general questions regarding community to potential residents and inquiring families. Provides informational brochures and packets as requested. Ensures proper referrals to marketing staff.
- Receives incoming phone calls and directs to proper residents and staff. Maintains and updates log of emergency phone numbers. Also maintains contact information for residents and staff.
- Receives all mail for community and residents; sorts and delivers to mail locations appropriately. Collects outgoing packages and mail; ensures their proper handling, charging and collection by postal and shipping companies. Delivers newspapers, waters plants, straightens office and lobby, and prepares refreshments.
- May check visitors into guest suites and ensures that questions are answered and access is granted.
- May call for transportation as requested by residents. Maintains logs on resident check in lights and visual check in. Alerts staff when residents may not appear as expected.
- May routinely perform basic typing, filing and clerical work as requested. Maintains community resident rosters and other community information as requested. May update birthday lists and complete card mailings.
- Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol. May also assist with disaster management efforts and activities during evacuations, (i.e. hurricanes, etc.)
- May assist Executive Director in community admissions and discharges. Assists in the maintenance of resident and employee files.
- May take prospective residents and/or their families on tours of the community when marketing and administrative personnel are not available.
- Maintains confidentiality and discretion when dealing with sensitive information (Business, Resident, Employee, Medical Records, etc.).
- May assist the Activity Director and/or others as necessary in promoting activities with residents in the lobby.
- Promotes and encourages residents to participate in such activities.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
In alignment with Brookdale’s Resident and Family Engagement philosophy, plans, coordinates and facilitates a calendar of dementia friendly programs that meet specific needs of each and all residents within the dementia care community. Provides person centered life enrichment programs while engaging residents in meaningful and purposeful programs within the Brookdale community enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensure resident habits, historical routines and preferences are honored in the provision of care and programming.
- Designs a 7 day a week person centered program that is exciting and creative and meets the needs and interests of the individual residents. Promotes and engages residents in the 6 dimensions of Optimum Life – purposeful, intellectual, social, spiritual, emotional and physical in a dementia friendly structured environment; including sensory focused small group programming for residents who cannot participate in a large group setting.
- Ensures life enrichment programs are in compliance with Brookdale Excellence Standards Tool (BEST) standards, state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards.
- Leads programs with the residents daily and coordinates the programming assignments of associates, volunteers and entertainment.
- Coordinates volunteer program. Follows and manages volunteer guidelines.
- Completes program documentation, as required by Brookdale standards or state requirements
- Plans, coordinates, appropriately decorates, and participates in special events at the community including holidays, signature programs, family socials, educational and marketing events.
- Plans and schedules programming events outside the community, which may include driving a community motor vehicle.
- Acts as a resource for associates and families coping with the changes dementia causes and knowledge of Alzheimer’s disease and other dementias.
- Collaborates in the education of associates regarding dementia care including how to lead programs on an ongoing basis. This includes facilitating dementia focused in-services, computer based and situation specific training.
- Communicates positively with residents, families, and community professionals regarding Brookdale’s Clare Bridge program and its benefits. Communicates with families regarding residents’ personal needs and successes.
- Reports changes in residents’ overall health to clinical partner, including changes in behavior; takes actions to address concerns in a timely manner and collaborates with the team in identifying interventions to address behavioral expressions.
- Participates, maintains and monitors department quality improvement tools including the (BEST), budget and supplies as assigned by the Executive Director.
- Supports and partners with leadership in organizing the National Walk to End Alzheimer’s
team in the community or local area.
- Performs personal care, housekeeping and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards. Has completed training and qualifications based on state regulations to ensure service quality is maintained in accordance with Clare Bridge Program standards.
- May directly supervise Clare Bridge Program Assistants; may act in supervisory capacity in absence of Manager or Executive Director. Assists Manager/Director/ED with hiring, training, and evaluating Clare Bridge Program Assistants.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides marketing support services to the sales staff to ensure the timely administration of sales and marketing efforts.
- Maintains and/or improves upon the occupancy level of the community in accordance with marketing and business plans. Utilizes sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals.
- Assists in the sales process by helping prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about how services and programs can meet their needs. Responds promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families. Provides appropriate community and company information to anyone who inquires. Completes weekly follow-up calls, letters, and tours as defined by the community marketing plan and as directed by the SMD (Sales & Marketing Director).
- Coordinates and completes all activities needed for the sale and converts deposits to move-ins, including, but not limited to, visiting the prospect’s home, health care providers, or other locations and ensuring that the required forms are completed by the prospect, his/her physician and family prior to move in.
- Communicates daily with SMD and other key associates regarding the status of all prospective move-ins. Utilizes the “Resident Move-In Status Log” to record pre-residency steps and to facilitate communication.
- Coordinates the move-in process for new residents in an efficient and welcoming manner, as needed. Ensures paperwork completion, residence preparation, mover scheduling, community support and resident orientation.
- Provides administrative support for the Marketing Department.
- Represents the community and increases awareness through participation in outside events, professional groups, and community involvement as directed by the SMD. Uses relevant community knowledge and research to assist in planning, coordinating, and implementing monthly prospect and/or referral source activities and events as specified by the community marketing plan and SMD.
- May answer phone calls and log leads according to established protocol into the prospecting system.
- Assists SMD with execution of marketing plans to achieve community occupancy goals.
- Prepares data for weekly and monthly reports. Provides sales performance information to SMD.
- Maintains working knowledge of the lead management system and uses to develop reports. Inputs sales and marketing activities, as directed, in a timely manner and according to systems standards.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Under limited supervision, receives walk-in/call-in visitors and uses software systems to identify and contact leads provided by the Business Development Coordinator and current community residents. Effectively explains and demonstrates to prospective residents and their families the benefits of residing and receiving care at the community. Communicates sales and contractual information and closes contract sales to maintain and improve occupancy levels. Solicits assistance of community staff to promote and explain community services, practices, policies, pricing and other information necessary to close the sale.
- Routinely reviews software databases to identify and follow-up on leads from all sources. Calls a lead and obtains additional information on personal residential and care needs. Encourages prospective residents and families to make wait list deposits. Maintains long term contact with prospects to encourage continued familiarity. Encourages and promotes visits and tours of community(s). Meets established goals regarding contacts and tours to achieve desired sales goals. Enters updated prospective resident information and status of relationship into the lead management system.
- Maintains positive and understanding relationships with current residents and their family. Encourages their positive promotion of community to friends, acquaintances and family. Identifies religious, civic and social groups to which current residents belong to expand referral network. Cultivate leads with current residents through positive interaction and interest in activities and concerns. Follows-up with resident referrals as identified. Explains and promotes the Resident Referral Program to current residents.
- Assists in identifying innovative events and methods to increase visitation of targeted groups. Assists in planning, sponsoring, organizing, and executing special events to inform and attract referrals and prospects to visit community. Presents and demonstrates the value and benefits of the community for its residents as appropriate to stimulate interest and sales.
- Obtains and maintains knowledge of competitors. Communicates community features to best compete with competitor’s strengths and weaknesses. May visit competitors’ communities to understand how to best refer and market services and products.
- Conducts personal tours of communities for prospective residents and family. Schedules meetings with staff department heads as requested or as deemed necessary to effectively convince potential residents of abilities to meet their residential and care needs. Understands needs of potential residents to highlight community features that will satisfy them.
- Explains fee structure in a manner that will be most meaningful and that will clearly reflect the benefits of prospective resident’s choices. Explains the physical and financial assessment processes to prospects and coordinates required staff interviews and credit checks.
- Closes contractual arrangements. Communicates availability of units and status of waiting lists. Obtains necessary personal information and prepares standard, legal documents required for signature. Communicates pricing structures and service rates. Obtains signatures, required deposits and authorizations for move-ins.
- Requests assistance of marketing assistant when appropriate to coordinate needs relating to logistics of new resident moves including such things as transference of keys, furniture move-in coordination, unit preparation, new resident orientation and welcoming, etc. Maintains continued contact to reflect concern and interest for their continued wellbeing and satisfaction after relocation to the community.
- May provide input regarding the development of promotional brochures, videos and mailings as used in networking referrals and marketing to prospective residents.
- Prepares written reports and communicates status of current success in a clear and concise manner.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides quick, efficient, and pleasant delivery of food to residents and guests, ensuring all quality standards of food and service are being met. Ensures good customer service, safety and proper handling of dishes, glassware, and utensils.
- Takes food orders, presents to kitchen staff and delivers meals to residents and guests in a proper and timely manner in accordance with department and company standards.
- Responds quickly to resident and guest requests. Interacts with guests in the dining room to ensure their satisfaction.
- Ensures accurate fulfillment of orders and checks food quality. Returns food that does not meet quality standards such as temperature, color, and doneness.
- Responds to community issues or concerns that may occur in the dining room. Reports issues/concerns to management immediately.
- Assists with the preparation and assembly of meals, in accordance with the menu and in a safe, sanitary manner under the direction of the Cook or Dining Services Coordinator/Manager as needed.
- Ensures proper preparation, portioning and serving of foods according to standardized recipes and menus.
- Follows departmental procedures including sanitation, safety and cleaning schedules.
- Labels and dates all food products in the refrigerator, freezer and food storage area and properly disposes of refuse.
Assists setting tables, removing dirty dishes, disposing of refuse and waste materials, and restocking inventory as needed.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Under close supervision, drives a large capacity passenger bus to transport residents to activities, errands, and destinations. Properly operates bus and ensures the safety of all passengers.
- Drives daily and weekly route schedules to transport residents to shopping, entertainment, worship, medical offices, etc. Also drives residents to specially scheduled events.
- Assists residents in and out of the bus utilizing the wheelchair lift and/or stairs, if needed. Carries and loads oxygen tanks and follows basic instructions and precautions for their use. Carries belongings, opens doors, and cautions residents on steps and other objects in their path. Opens/closes and loads/unloads walkers and wheelchairs.
- Conducts daily checks of bus operation including fuel, oil, wipers, fluids, interior and exterior lights, etc. Notifies supervisor of concerns and needs. Drives bus to service center to obtain needed repairs and services. Maintains records and logs of internal and external service.
- Fills the bus with gasoline at pre-approved service stations.
- Ensures the interior and exterior of the bus is cleaned. Vacuums interior and collect and disposes of garbage. Wipes surfaces. Cleans windows. Washes exterior as necessary.
- Responds appropriately and in a safe manner in the event of unforeseen operational malfunctions. Follows emergency procedures and ensures the protection of passengers. Ensures requirements relating to emergency exit doors, eating, drinking and smoking in or near vehicle are followed at all times.
- Interacts with residents in a friendly manner providing meaningful attention and communicating concerns of resident’s health to management as appropriate.
- Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties according to established protocol. May also assist with disaster management efforts and activities during evacuations, (i.e. fires, hurricanes, etc.)
- May also assist with activities and scheduled events such as bingo. Runs errands for events and community as requested.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Under supervision, cleans, polishes, and sanitizes gathering and public spaces including lobbies, halls, stairwells, activities rooms, dining rooms, elevators, etc. to present the community in a positive and impressive manner for residents and guests. Cleans residents’ apartments on a weekly basis or as needed. In addition, interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.
- Cleans floors to include sweeping, dusting, damp/wet mopping, stripping, waxing, buffing, disinfecting, etc. Properly sets up appropriate caution and safety signs to ensure safety of residents and visitors and ensures their removal as appropriate. Cleans carpets including vacuuming, shampooing, deodorizing, and disinfecting.
- Removes dirt, dust, grease, film, etc., from surfaces using proper cleaning/disinfecting solutions. Handles hazardous cleaning supplies according to proper procedures and ensures accurate labeling.
- Cleans public restrooms including washing, sanitizing, and/or polishing bathroom fixtures. Ensures that water marks are removed from fixtures.
- Visits assigned residences to perform basic apartment cleaning of bathroom fixtures and floors. Wipes surfaces in kitchen and ensures that appliances are clean. Vacuums and feather dusts surfaces in apartment. Avoids disturbing residents’ belongings and respects privacy. Removes linens from bed and returns to resident for cleaning. Makes beds with clean linens according to resident’s preferences. Logs cleaning activities as required by procedures.
- Interacts with residents in a friendly manner, providing meaningful attention. Communicates concerns with resident’s health to management as appropriate.
- Attends and participates in in-service educational classes, on-the-job training programs, etc., as scheduled or directed.
- Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol. May also assist with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.).
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides direct care to residents, while promoting the resident’s highest level of functioning, as directed by management. Assists in maintaining the resident’s environment in a safe and neat manner. Promotes quality services within community standards, State and Federal Regulations.
- Receives and communicates report to management on resident status at the beginning and end of each shift and as needed. Notifies the management of any changes in resident medical condition/status.
- Provides personal care to residents per their individualized plan of care.
- Documents all pertinent information regarding care as assigned.
- Prepares residents for meals and assists to and from the dining areas. Assists with set up and feeding of meals.
- Assists residents with toilet and incontinent care. Makes incontinent checks at least every 2 hours and provides incontinent care as needed.
- Makes room checks and verifies resident location at least every 2 hours.
- Keeps resident’s rooms neat and clean.
- Performs clinical procedures according to community policy.
- Performs vital signs, B/Ps, weights and other trained procedures as directed by management.
- Completes prevention and restorative care that includes but not limited to PROM, AROM, ambulation, transferring, bathing, grooming, and all other ADL care.
- Maintains a working knowledge of Community policy & procedure pertinent to role.
- Assists in turning, positioning, and repositioning of residents.
- Participates actively in Interdisciplinary Team Process including completing assessments and documentation as assigned. Attends care plan meetings as assigned. Acts as resident advocate.
- Communicates effectively with the residents, families, visitors, members of the health care team, and other disciplines.
- Actively participates in Community Quality Assurance Performance Improvement Program.
- Maintains education development to include attending ongoing education development to maintain compliance with State and Federal Regulations and current knowledge of resident care practices.
- Maintains resident confidentiality.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Performs administrative support for the community, including accounts receivable, accounts payable, payroll, and human resources related duties.
- Processes pre-billing statements forwarded from the corporate office.
- Tracks all community accounting changes and appropriate documentation, including move-ins, move-outs, credits, proposed rate adjustments, and other related changes or corrections.
- Prepares and records all invoices for the community. This includes interacting with department managers regarding their receipts and invoices, preparing batch headers in a timely manner, and following up, as necessary, with the A/P department and vendors.
- Assists with Human Resources functions. Assists new associates with the completion of required documentation, including new hire and benefits paperwork. Makes sure all required forms are completed and submitted to Human Resources on a timely basis. Facilitates new hire orientation and provides company information to new associates. Tracks associate evaluations to assure timely completion by department heads. May assist with Benefits administration.
- Assists the Executive Director with the completion of documents, correspondence, and special projects as needed.
- Prints payroll information weekly from the time reporting system. Completes all corrections and communicates with the Payroll department regarding appropriate changes.
- Organizes and maintains personnel, resident, marketing, and other files as needed.
- Prepares correspondence and other forms/documents needed for daily operations.
- Responds to resident requests and assists in the coordination of services for residents, families, and guests.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Administers quality, skilled nursing care to patients on an intermittent basis in the home and in accordance with physician orders and the Plan of Care under the direction and supervision of a Registered Nurse and/or Director, Professional Services. Performs all functions in a professional and ethical manner and collaborates with other members of the health care team to ensure the provision of quality patient care.
- Under the direction of a RN, provides patient care and identifies the physical, psychosocial, and environmental needs of patients.
- Verifies Plan of Care prior to each visit and provides care according to the physician’s orders, assessment data, established standards and guidelines and documents accordingly. Incorporates short and long term goals as established by the Plan of Care into nursing care, as evidenced by documentation in the nursing notes.
- Performs an ongoing assessment during each visit and documents data in patient medical records. Communicates significant findings, problems, or changes in the patient’s condition to the supervising RN and/or Director of Professional Services and the physician and documents all findings, communications and appropriate interventions. Documents nursing interventions including patient response.
- Assesses patient/caregiver’s knowledge of disease process, treatment regimen and/or medication administration. Provides basic and specialized teaching as ordered in the Plan of Care and based on the patient’s needs. Identifies and recommends other disciplines needed for quality care of the patient.
- Performs with current standards of practice and with the agency’s policies and procedures. Ensures that all nursing notes, supply logs/visit logs are accurate and turned into the office according to agency policy.
- Prioritizes patients’ schedules based on patient needs and provides services in an efficient, timely manner to all assigned patients. Demonstrates effective time management skills by completing patient assignments and documentation within projected time frames and arrives to appointments on schedule.
- Demonstrates knowledge of emergency procedures and responds appropriately.
- Demonstrates commitment, professional growth and competency. Attends scheduled meetings, in-services, workshops, etc.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for conducting and coordinating the development and completion of resident assessments, in accordance with the requirements of State, Federal and Company guidelines. Responsible for overseeing the generation of Minimum Data Set (MDS) for each Medicare patient and electronic transmission of required data within time frame mandated by the State.
- Coordinates the development and completion of the resident assessment (MDS) in accordance with current regulations and guidelines, including; the implementation of CAAs and Triggers; conducting or coordinating the interview(s) of each resident for the resident’s assessment; evaluating each resident’s condition and pertinent medical data; developing and implementing procedures with the Director, Clinical Services for arrival of newly admitted residents; ensuring that all assessments are completed and transmitted in a timely manner; assisting community directors and supervisors in scheduling the resident assessment/care plan meetings; and contacting and assisting in scheduling participation by outside members of the care plan team, including the resident’s representative and/or other interested family members.
- Coordinates the development of a written plan of care (preliminary and comprehensive) for each resident that identifies the problems/needs, the amount of care, goals to be accomplished, and which professional service is responsible for care. Ensures that the care plan includes measurable objectives and timetables to meet the resident’s needs, as identified in the resident’s assessment.
- Ensures generation and transmission of MDS is complete and timely. Maintains and periodically updates written policies and procedures that govern the development, use, and implementation of the resident assessment (MDS) and care plan. Ensures that a current copy of the MDS Instructor’s Manual is available to persons completing portions of the MDS.
- Develops, implements, and maintains an ongoing quality assurance program for the resident assessment/care plans. Monitors the community’s QI and QM reports to ensure that appropriate corrective action can be implemented when potential problems occur.
- Assists the resident and Discharge Planning Coordinator in completing the care plan portion of the resident’s discharge plan. Participates in functions involving discharge plans, as necessary.
- Participates in community surveys (inspections) made by authorized government agencies.
- Provides leadership and participates in various committees including Interdisciplinary Care Plan Team, Policy Advisory, and Quality Assessment and Assurance. Provides reports and assessment updates, as needed.
- Develops and participates in the planning, conducting, and scheduling of timely in-service training classes that include assessment skills or techniques needed to complete the assessment and MDS functions of the community. Assists the In-service Director/Educator in developing any training activities needed, concerning resident assessment/care plan skills, including initial or refresher courses relative to techniques for interviewing residents, rehabilitation principles, commonly used psychotropic drugs, care plan functions, etc. Attends and participates in annual community in-service training programs as scheduled.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides residents with nursing services as outlined in the personal service plans; promotes wellness, and administers medications and treatments in accordance with physicians' orders and within state licensure regulations.
- Assists in maintaining a physical, social and psychological environment in the best interests of residents.
- Monitors residents within state licensure regulations; may supervise and direct resident assistants where allowed by state licensure regulations.
- Monitors and assesses residents’ health and wellbeing; counsels residents as needed.
- Assists in writing service plans based on resident needs.
- Obtains and administers medication and treatments as prescribed by physician. Documents and reviews medication and treatment sheets for accuracy and compliance with physician orders, professional standards, federal and state regulations and company policy.
- Monitors responses to treatment plans. Possesses knowledge of medication interactions and notifies Resident Care Coordinator and Executive Director of any issues. Adheres to infection control policies and procedures.
- Counts controlled substances with off going nurse or resident assistant; secures and corrects reconciliation of controlled substances during shift.
- Ensures cleanliness and organization of medicine supply room and security of discontinued medicine in accordance with federal and state regulations and company policy.
- Assists with discharge process relevant to medication and treatment orders.
- Possesses knowledge of OSHA regulations and infection control standards.
- Follows policies and procedures to ensure resident safety.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Performs the general operating maintenance, service, and repair of the interior and exterior of the assigned community(s), in accordance with current federal, state, and local standards/regulations and company policies.
- Maintains scheduled and unscheduled maintenance on, but not limited to: H.V.A.C., elevator, fire and sprinkler equipment, generator, landscape, kitchen equipment, and emergency pull cord equipment.
- Performs general maintenance projects as scheduled or assigned, including installations and repairs involving plumbing and electrical equipment, carpentry work, painting, and equipment repair.
- Responds to maintenance requests by residents for items needing repair in their rooms, including repairing plumbing, electrical, heating and replacing light bulbs.
- Repairs and maintains vacated rooms in a timely manner. This includes painting walls and cleaning carpets.
- Ensures that walls, floor coverings, doors, and woodwork in the common areas of the community are properly maintained.
- Maintains positive communication with local fire marshal, building inspector, state elevator inspector, and any other jurisdictions governing the community.
- Repairs walls, floor coverings, doors, and wood work in the common areas of the community.
- Assesses all plumbing and electrical problems within the community and determines the best course of action to correct the problem. Works within the legal scope of local and state codes.
- Documents safety issues as well as physical plan deficiencies related to local, county, state and federal guidelines. Reviews safety data sheets (SDS) as requested for potential exposure to hazardous chemicals and takes necessary precautions.
- Assess property damage and file property damage claims in accordance with company policy.
- Responds appropriately to management and/or community emergencies by assisting as needed.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides residents with services in accordance with health care provider’s orders regarding administration or assistance with medications and treatments, as per state regulations. Provides direct care to residents following the individualized service plan.
- Assists in maintaining the physical, social, and psychological environment that is conducive to the best interest and welfare of the residents.
- Exercises independent judgment and discretion in the performance of personnel tasks with the understanding that the responsibilities are not routine or limited to resident care matters. Maintains a clean, safe, environment in the community by delegating job responsibilities.
- As per state regulations and completion of required training/certification, administers or assists with self-administration of medication and treatments as prescribed by the health care provider. Observes resident’s response to existing treatment plan, is aware of prominent medication interactions and side effects, and observes residents for occurrence of such and notifies supervisor. Adheres to community infection control policies and procedures.
- Assists residents with medication as defined in medication procedures. Supervises residents who self-administer medication. Exhibits understanding of and follows medication policies and procedures.
- Maintains resident’s records daily and in a timely manner and in accordance with company policy and procedure. This includes documentation related to medication distribution, leisure activities, incidents and observations, charting any changes in resident's physical condition and or behaviors, visitors, etc. Observes and documents the health and emotional condition of each resident, promptly reporting all changes to the supervisor.
- Maintains the cleanliness and organization of the medicine supply room.
- Receives reports on all residents.
- Completes an accurate accounting of all medications, including controlled substances as per policy.
- Assists with completion of medication cart audits per policy and direction of supervisor.
- Provides direct resident care.
- Follows procedures regarding incidents/accidents involving residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Oversees the day-to-day operations of a community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Supervises, directs, and motivates community staff.
- Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
- Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
- Executes renewal program with existing residents through a proactive program.
- In conjunction with regional operations, develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
- Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
- Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
- Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
- Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
- Utilizes sales and marketing activities and strategies to maximize occupancy.
- Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
- Supervises the maintenance of resident charts and reviews documentation performed by resident care staff.
- Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides quick, efficient, and pleasant delivery of food to residents and guests, ensuring all quality standards of food and service are being met. Ensures good customer service, safety and proper handling of dishes, glassware, and utensils.
- Takes food orders, presents to kitchen staff and delivers meals to residents and guests in a proper and timely manner in accordance with department and company standards.
- Responds quickly to resident and guest requests. Interacts with guests in the dining room to ensure their satisfaction.
- Ensures accurate fulfillment of orders and checks food quality. Returns food that does not meet quality standards such as temperature, color, and doneness.
- Responds to community issues or concerns that may occur in the dining room. Reports issues/concerns to management immediately.
- Assists with the preparation and assembly of meals, in accordance with the menu and in a safe, sanitary manner under the direction of the Cook or Dining Services Coordinator/Manager as needed.
- Ensures proper preparation, portioning and serving of foods according to standardized recipes and menus.
- Follows departmental procedures including sanitation, safety and cleaning schedules.
- Labels and dates all food products in the refrigerator, freezer and food storage area and properly disposes of refuse.
Assists setting tables, removing dirty dishes, disposing of refuse and waste materials, and restocking inventory as needed.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides clients with assistance and companionship while recognizing clients’ individual needs and encourages independence.
- Assists clients with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages clients to do as much of their own care as possible.
- Serves meals to clients in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages clients to eat a proper diet and take adequate fluids while respecting the client's right to free choice. Records and reports changes in client's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for clients as described in the activity calendar. Encourages clients to socialize and participate in planned activities or programs and to develop friendships with other clients.
- Maintains clients' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication reminders as applicable; leisure activities; incidents and observations; reporting any changes in client's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each client, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist clients with medication as defined in medication procedure. Assists or supervises clients who self-administer medication. If allowed by state regulations, follows physician orders and state laws to administer medications to clients who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the clients. Performs general housekeeping following cleaning schedules for client laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to client requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each client, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a client.
- Attends and participates in required training.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for maintaining a secure environment for all residents and associates within the building and on the community grounds. Greets visitors, monitors the inside and outside of the building, and responds to emergencies.
- Greets and monitors visitors and residents coming and going from the building. Logs all residents and visitors in and out.
- Monitors the inside and outside of the building and the parking lot; reports any abnormal findings to the Executive Director or to the proper authorities as the situation dictates.
- Locks doors at designated time, according to community protocol. Checks the security of all doors regularly throughout the night.
- Maintains familiarity with and monitors all emergency and safety equipment including security cameras, phones, and life safety systems.
- Responds appropriately to emergencies by calling or contacting appropriate internal and external parties, according to established protocol. Assists with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.).
- Answers the phone promptly. Responds to questions, directs calls, or takes messages as appropriate.
- Escorts residents and visitors to the parking lot during evening hours, as requested.
- May be required to handle leasing inquiries after hours and on weekends, making sure that accurate and timely information is provided to the Director of Sales & Marketing.
- Drives the bus or community vehicle as needed or as scheduled.
- Handles minor maintenance emergencies (i.e. plugged toilets, reset breakers, replace light bulbs, etc.) as needed.
- Ensures the lobby and administrative offices are vacuumed, and kept clean and neat. Notifies housekeeping if cleaning is needed.
- Interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Performs the general operating maintenance, service, and repair of the interior and exterior of the assigned community(s), in accordance with current federal, state, and local standards/regulations and company policies.
- Maintains scheduled and unscheduled maintenance on, but not limited to: H.V.A.C., elevator, fire and sprinkler equipment, generator, landscape, kitchen equipment, and emergency pull cord equipment.
- Performs general maintenance projects as scheduled or assigned, including installations and repairs involving plumbing and electrical equipment, carpentry work, painting, and equipment repair.
- Responds to maintenance requests by residents for items needing repair in their rooms, including repairing plumbing, electrical, heating and replacing light bulbs.
- Repairs and maintains vacated rooms in a timely manner. This includes painting walls and cleaning carpets.
- Ensures that walls, floor coverings, doors, and woodwork in the common areas of the community are properly maintained.
- Maintains positive communication with local fire marshal, building inspector, state elevator inspector, and any other jurisdictions governing the community.
- Repairs walls, floor coverings, doors, and wood work in the common areas of the community.
- Assesses all plumbing and electrical problems within the community and determines the best course of action to correct the problem. Works within the legal scope of local and state codes.
- Documents safety issues as well as physical plan deficiencies related to local, county, state and federal guidelines. Reviews safety data sheets (SDS) as requested for potential exposure to hazardous chemicals and takes necessary precautions.
- Assess property damage and file property damage claims in accordance with company policy.
- Responds appropriately to management and/or community emergencies by assisting as needed.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Under supervision, cleans, polishes, and sanitizes gathering and public spaces including lobbies, halls, stairwells, activities rooms, dining rooms, elevators, etc. to present the community in a positive and impressive manner for residents and guests. Cleans residents’ apartments on a weekly basis or as needed. In addition, interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.
- Cleans floors to include sweeping, dusting, damp/wet mopping, stripping, waxing, buffing, disinfecting, etc. Properly sets up appropriate caution and safety signs to ensure safety of residents and visitors and ensures their removal as appropriate. Cleans carpets including vacuuming, shampooing, deodorizing, and disinfecting.
- Removes dirt, dust, grease, film, etc., from surfaces using proper cleaning/disinfecting solutions. Handles hazardous cleaning supplies according to proper procedures and ensures accurate labeling.
- Cleans public restrooms including washing, sanitizing, and/or polishing bathroom fixtures. Ensures that water marks are removed from fixtures.
- Visits assigned residences to perform basic apartment cleaning of bathroom fixtures and floors. Wipes surfaces in kitchen and ensures that appliances are clean. Vacuums and feather dusts surfaces in apartment. Avoids disturbing residents’ belongings and respects privacy. Removes linens from bed and returns to resident for cleaning. Makes beds with clean linens according to resident’s preferences. Logs cleaning activities as required by procedures.
- Interacts with residents in a friendly manner, providing meaningful attention. Communicates concerns with resident’s health to management as appropriate.
- Attends and participates in in-service educational classes, on-the-job training programs, etc., as scheduled or directed.
- Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol. May also assist with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.).
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Under supervision, cleans, polishes, and sanitizes gathering and public spaces including lobbies, halls, stairwells, activities rooms, dining rooms, elevators, etc. to present the community in a positive and impressive manner for residents and guests. Cleans residents’ apartments on a weekly basis or as needed. In addition, interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.
- Cleans floors to include sweeping, dusting, damp/wet mopping, stripping, waxing, buffing, disinfecting, etc. Properly sets up appropriate caution and safety signs to ensure safety of residents and visitors and ensures their removal as appropriate. Cleans carpets including vacuuming, shampooing, deodorizing, and disinfecting.
- Removes dirt, dust, grease, film, etc., from surfaces using proper cleaning/disinfecting solutions. Handles hazardous cleaning supplies according to proper procedures and ensures accurate labeling.
- Cleans public restrooms including washing, sanitizing, and/or polishing bathroom fixtures. Ensures that water marks are removed from fixtures.
- Visits assigned residences to perform basic apartment cleaning of bathroom fixtures and floors. Wipes surfaces in kitchen and ensures that appliances are clean. Vacuums and feather dusts surfaces in apartment. Avoids disturbing residents’ belongings and respects privacy. Removes linens from bed and returns to resident for cleaning. Makes beds with clean linens according to resident’s preferences. Logs cleaning activities as required by procedures.
- Interacts with residents in a friendly manner, providing meaningful attention. Communicates concerns with resident’s health to management as appropriate.
- Attends and participates in in-service educational classes, on-the-job training programs, etc., as scheduled or directed.
- Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol. May also assist with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.).
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Responsible for the planning, coordination, and delivery of quality interdisciplinary Hospice care services, assuring compliance to federal/state standards and clinical best practices.
- Supervises, monitors, and ensures competencies and performance of an assigned hospice care team and assuring the delivery of quality hospice services.
- Coordinate all aspects of patient and family care. Serves as team leader, providing direction and supervision for the interdisciplinary team members.
- Provides ongoing case management of all patients assuring an accurate evaluation and treatment plan, maintaining our quality model, and utilizing services appropriately to achieve optimal outcomes.
- Provides clinical oversight for Hospice patients within assigned team.
- Reviews electronically submitted documentation and provides feedback to clinicians regarding deficiencies or corrections to ensure the medical records reflect compliance with meeting criteria for hospice diagnosis as outlined in the Medicare local medical review policies.
- Reviews and approves patient Plan of Care within Electronic Medical Records (EMR) system.
- Reviews agency assigned team outcome data, participates in and facilitates improvement activities for agency outcomes performance.
- Reviews patient schedules to ensure appropriate coordination of care and clinical needs.
- Works directly with the assigned hospice care team with the ongoing implementation of approved work methods, patient care model, and procedures that reflect elements essential to rendering high quality care.
- Maintains ongoing communication regarding patient care with physicians, referral sources, caregivers, patients, community management, and associates to facilitate coordination of care.
- Coordinates interdisciplinary team meetings with hospice clinical team and hospice medical director ensuring quality care of patients as evidenced by supporting documentation.
- Serves as an educator and mentor for assigned the hospice team regarding documentation, including addressing deficiencies, clinical standards of care, and compliance.
- Assists with orientation for hospice team associates.
- Maintains effective and efficient ongoing communication with the Director of Clinical Services- Hospice (DCS) related to patient care, physician relations, community relations or other areas impacting agency quality performance.
- Participates in quality assurance and improvement program as established and led by the DCS - Hospice.
- Provides performance feedback to assigned hospice associates.
- Adheres to established confidentiality standards and HIPAA concerning community and patient information.
- Assists the DCS - Hospice in maintaining the agency in a state of survey readiness at all times.
- Participates in the administrator on call rotation for the hospice assuring 24-7 oversight of patient care.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Administers quality, skilled nursing care to patients on an intermittent basis in the home and in accordance with physician orders and the Plan of Care (POC) under the direction and supervision of a Registered Nurse (RN) and/or Director, Clinical Services. Performs all functions in a professional and ethical manner and collaborates with other members of the health care team to ensure the provision of quality patient care.
- Under the direction of a RN, provides patient care and identifies the physical, psychosocial, and environmental needs of patients.
- Verifies Plan of Care prior to each visit and provides care according to the physician’s orders, assessment data, established standards and guidelines and documents accordingly. Incorporates short and long term goals as established by the Plan of Care into nursing care, as evidenced by documentation in the nursing notes.
- Performs an ongoing assessment during each visit and documents data in patient medical records. Communicates significant findings, problems, or changes in the patient’s condition to the supervising RN and/or Director of Clinical Services and the physician and documents all findings, communications and appropriate interventions. Documents nursing interventions including patient response.
- Assesses patient/caregiver’s knowledge of disease process, treatment regimen and/or medication administration. Provides basic and specialized teaching as ordered in the Plan of Care and based on the patient’s needs. Identifies and recommends other disciplines needed for quality care of the patient.
- Performs with current standards of practice and with the agency’s policies and procedures. Ensures that all nursing notes, supply logs/visit logs are accurate and turned into the office according to agency policy.
- Prioritizes patients’ schedules based on patient needs and provides services in an efficient, timely manner to all assigned patients. Demonstrates effective time management skills by completing patient assignments and documentation within projected time frames and arrives to appointments on schedule.
- Demonstrates knowledge of emergency procedures and responds appropriately.
- Demonstrates commitment, professional growth and competency. Attends scheduled meetings, in-services, workshops, etc.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides coordinated skilled nursing care to patients of all age groups, on an intermittent basis in the home. Demonstrates accountability and responsibility in collaborating with the interdisciplinary team to establish and achieve patient goals and maintain high quality patient care. Performs in accordance with physician’s orders and under the supervision of the Manager, Clinical Services.
- Assesses home care patients identifying physical, psychosocial and environmental needs as evidenced by documentation, clinical records, case conferences, team reports, call-in logs and on-site evaluations.
- Completes OASIS, assessment and visit paperwork according to agency policy. Assures clinical notes accurately indicate continuing communication and coordination of services with the physician, other interdisciplinary team members and patient/family/caregiver.
- Communicates significant findings, problems and changes to Manager, Clinical Services and physician, and documents all findings, communications, and appropriate interventions.
- Demonstrates knowledge and proficiency in identifying, reporting and documenting problems, adverse reactions or possible complications related to patient care. Recognizes and reports life threatening situations and responds appropriately. Recommends and incorporates other disciplines in the care of the patient, as needed, and under the direction of the referring physician.
- Participates in the development and implementation of the Plan of Care to ensure quality and continuity of care and appropriate discharge planning. Establishes Plan of Care in coordination with the physician, patient, family and interdisciplinary team members. Incorporates long and short term goals established in the Plan of Care into nursing care, as evidenced by documentation in visit notes.
- Supervises and provides clinical direction to home health aides and LPNs/LVNs to ensure quality and continuity of services provided.
- Participates in interdisciplinary patient care conferences and Agency Performance Improvement processes.
- Receives referrals from physicians, hospitals, clinics, patients, families and other agencies when needed and notifies agency personnel on a timely basis.
- Assures the continuity of patient care and coordination of services through delivery of quality patient care. Performs in a manner that is consistent with current standards of practice and with the Agency’s policies and procedures. Follows all infection control and universal precautions guidelines/standards per agency policy.
- Responsible for participating in on-call rotation and emergency call according to agency policy.
- Demonstrates commitment, professional growth and competency. Strives to continually improve nursing knowledge base through individual research, reading, attendance at workshops/professional conferences and professional organizations.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.
- Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Resident Care Associate in order to meet the residents’ needs and staffing requirements.
- Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Resident Care Associates.
- Provides training and education to Resident Care Associates on an ongoing basis to include classroom in-services and situation-specific training.
- Assists in the maintenance of resident charts and review of documentation performed by care giving staff.
- As allowed by the Nurse Practice Act, assists in assessing the health, functional, and psycho social status of residents. Initiates individualized Personal Service Plans and proactively manages care and services for each resident. Evaluates the effectiveness and maximizes the resident's opportunity to remain in their environment.
- Ensures and conducts Personal Service Plan reviews and updates, according to Brookdale and state requirements, to ensure residents’ service needs are met.
- Assists in the achievement of occupancy goals by monitoring the health, safety and well-being of residents, proactively identifying those at risk for move out. Implements timely problem solving.
- Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.
- Implements and maintains Brookdale operating standards, systems and processes. Monitors and participates in Quality Improvement and Risk Management programs at Safety Committee Meetings, Collaborative Care Meetings and Family Care Conferences.
- Assists in the scheduling and follow through of physician visits including, but not limited to, dental appointments, eye appointments, therapy, and hospice both in house and scheduled visits out of the community. Ensures communication, as appropriate, on the results of these visits.
- Completes documentation as required by Brookdale or state regulatory agencies.
- Communicates information in a timely manner to the appropriate person or agency regarding changes in residents’ health/well-being, personal needs, risk management issues, customer service issues, family or outside health care provider concerns.
- Assists in keeping the environment safe for associates to reduce the occurrence of Worker’s Compensation claims.
- Participates in community events, including family and social functions.
- Shares on-call and Manager on Duty responsibilities/shifts as required.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
- May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
- Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
- Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
- Encourages teamwork through cooperative interactions with co-workers.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
-
Provides residents with services in accordance with health care provider’s orders regarding administration or assistance with medications and treatments, as per state regulations. Provides direct care to residents following the individualized service plan.
- Assists in maintaining the physical, social, and psychological environment that is conducive to the best interest and welfare of the residents.
- Exercises independent judgment and discretion in the performance of personnel tasks with the understanding that the responsibilities are not routine or limited to resident care matters. Maintains a clean, safe, environment in the community by delegating job responsibilities.
- As per state regulations and completion of required training/certification, administers or assists with self-administration of medication and treatments as prescribed by the health care provider. Observes resident’s response to existing treatment plan, is aware of prominent medication interactions and side effects, and observes residents for occurrence of such and notifies supervisor. Adheres to community infection control policies and procedures.
- Assists residents with medication as defined in medication procedure. Supervises residents who self-administer medication. Exhibits understanding of and follows medication policies and procedures.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedure. This includes documentation related to: medication distribution, leisure activities; incidents and observations; charting any changes in resident's physical condition and or behaviors, visitors, etc. Observes and documents the health and emotional condition of each resident, promptly reporting all changes to the supervisor.
- Maintains the cleanliness and organization of the medicine supply room.
- Receives reports on all residents.
- Completes an accurate accounting of all medications, including controlled substances as per policy.
- Assists with completion of medication cart audits per policy and direction of supervisor.
- Provides direct resident care.
- Follows procedure regarding incidents/accidents to residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.