- Our Activities Coordinators plan, develop and implement creative and exciting resident programs to meet the individual needs and interest of the residents within the community as well as through outside trips and events. - Coordinators also ensure specialty programs are scheduled, ensure daily, weekly and monthly calendar of events requirements are met as well as coordinating the transportation of residents to and from events outside the community. - Associates Degree or equivalent with emphasis on recreation, health education or related field required. Brookdale is an equal opportunity employer and a drug-free workplace.  

Responsible for maintaining a secure environment for all residents and associates within the building and on the community grounds. Greets visitors, monitors the inside and outside of the building, and responds to emergencies.   - Greets and monitors visitors and residents coming and going from the building. Logs all residents and visitors in and out. - Monitors the inside and outside of the building and the parking lot; reports any abnormal findings to the Executive Director or to the proper authorities as the situation dictates. - Locks doors at designated time, according to community protocol. Checks the security of all doors regularly throughout the night. - Maintains familiarity with and monitors all emergency and safety equipment including security cameras, phones, and life safety systems. - Responds appropriately to emergencies by calling or contacting appropriate internal and external parties, according to established protocol. Assists with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.). - Answers the phone promptly. Responds to questions, directs calls, or takes messages as appropriate. - Escorts residents and visitors to the parking lot during evening hours, as requested. - May be required to handle leasing inquiries after hours and on weekends, making sure that accurate and timely information is provided to the Director of Sales & Marketing. - Drives the bus or community vehicle as needed or as scheduled. - Handles minor maintenance emergencies (i.e. plugged toilets, reset breakers, replace light bulbs, etc.) as needed. - Ensures the lobby and administrative offices are vacuumed, and kept clean and neat. Notifies housekeeping if cleaning is needed. - Interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Our Activities Assistants help the coordination, direction and delivery of wellness and recreation programs to meet specific needs of each and all the residents. - You will ensure residents’ lives are maintained to the extent possible by providing programs and events that encourage engagement and social interaction as well as providing hands-on involvement in programs for the majority of your scheduled time. Brookdale is an equal opportunity employer and a drug-free workplace.    

- Under close supervision, drives a large capacity passenger bus to transport residents to activities, errands, and destinations. - Properly operates bus and ensures the safety of all passengers. - Responsible for general maintenance of the vehicle. - High school diploma or General Education Diploma (GED) is required. - Minimum of one year successful experience operating a bus is required. - Prior experience working with seniors preferred. - Must have a valid state driver’s license with a good driving record. CPR training and certification may be required. - Current Class C CDL with no major driving violations for the past three (3) years. Current certification from Office of Superintendent of Public Instruction on bus driver training preferred. CPR training and certification may be required.  Brookdale is an equal opportunity employer and a drug-free workplace.   

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

Proven, solution-minded leader and change agent with entrepreneurial spirit responsible for creating and executing a strategic turnaround business plan, in partnership with the district team, to grow revenue and to materially impact sales and profitability and for developing the local team to become the preferred senior living community in the market. The expectations for this position is that the community will see material impact to sales and profitability. Leader is responsible for the community’s daily operations, associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Works with sales to drive sales results and foster a strong sales performance culture. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.   - Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members, as necessary. - Assesses local market and develops and implements a turnaround business plan to become the highest performing senior living community in the area. Creates, analyzes, and executes annual operating and capital budgets and holds department leaders accountable for department budgets. Manages community performance against turnaround goals; sets and continuously assesses plans to improve performance to Company service and financial standards, including adjusting plans as needed in discussion with district leadership. - In partnership with District Director of Sales, provides strategy, support and vision to achieve sales and occupancy goals through effective business development efforts in the market. Engages in business development activities and events in the market while representing Brookdale as the leader in Senior Living to all referral sources. Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by assisting to develop new business, generate leads, and build strategic relationships. Engages with prospects who tour the community. Identifies trends and empowers sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR). - Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture. Supervises, directs, and motivates community management while empowering department leaders to supervise, direct, and motivate staff; ensures department leaders proactively recognize and solve issues. Holds department leaders accountable for department performance. Provides assistance to leaders and staff as needed. Works with department leaders to ensure community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements. - Encourages and supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies. Understands the community’s staffing needs and is responsible for overseeing the recruiting and onboarding process; ensures associates are appropriately trained and developed to meet the needs of residents. In consultation with department leaders, reviews promotions, development plans, disciplinary actions, and termination decisions to ensure consistency in the selection and retention of quality associates. Works with department leaders to analyze trends and implement strategies to reduce turnover and increase retention. - Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Empowers community management to proactively solve resident problems and resolve issues. Works with appropriate department leaders to leverage satisfied residents and families to grow community occupancy and to execute renewal program with existing residents. Partners with Resident Council as necessary. Works with community management to administer resident satisfaction and other surveys and to create action plans to address opportunities for improvement in resident satisfaction, experience, and engagement. - For assisted living or memory care communities, creates and maintains collaborative relationship with community clinical leader(s) to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Empowers department leaders to demonstrate the same for their respected area. Ensures clinical leader(s) conduct service plan reviews, consistent with applicable legal requirements, with resident families to maintain the personal dignity of residents. - Demonstrates a high degree of financial acumen as it relates to community operations. Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals. Works with department leaders and district team to proactively create plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations. - Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups. - Works with maintenance and other appropriate department leaders to ensure buildings, grounds, and property are up to Company standards; engages in active oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence. - Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

Provides care to residents in accordance with physician orders, recognized standards of practice and established company policies and procedures. See Infection Prevention Addendum for additional job duties. - Implements and coordinates the delivery of care in collaboration with physician and resource health care personnel. Ensures resident rights are maintained at all times. - Utilizes the nursing process (assessment, planning, implementation, and evaluation) in applying nursing knowledge. - Documents all pertinent information regarding nursing care, care plans, observation of the residents’ overall condition and behavior, Medicare charting, admission, discharge, and patient teaching. - Maintains a working knowledge of company policies and procedures and Clinical Systems. Adheres to company systems, processes, and procedures. - Provides functional direction and assistance to Charge Nurses and CNAs. Completes new staff orientation as assigned. - Directs resident care to include making rounds on a timely basis to ensure continuity of care. Ensures proper utilization of community supplies and equipment. Answers call lights as needed. Sets up and administers prescribed medications and treatments including IV therapy; operates a variety of medical equipment as necessary. - Completes monthly/quarterly assessments and documentation as assigned. Attends care plan meetings as assigned. Acts as resident advocate. - Communicates effectively with the residents, families, visitors, members of the health care team, and other disciplines. - Participates in screening potential admission and placement of prospective residents in the community in order to ensure competent nursing services. - Actively participates in community’s Quality Assurance Performance Improvement Program. Monitors and assesses clinical systems for concerns and trends and reports findings to Nursing Administration. - Must have working knowledge of community’s emergency procedures, including fire and disaster drills, OSHA regulations, and infection control standards. - Attends training to stay abreast of current and emerging nursing/healthcare trends.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his her supervisor.

Responsible for supervising the day-to-day operations of the identified unit. Adheres to community standards and maintains the highest degree of quality care at all times. Remains in accordance with federal and state regulations.   - Assists the Director of Clinical Services in managing the day-to-day operations of the clinical services department on the identified unit. - Assesses the needs and development of residents and implements comprehensive care plans accordingly. Consults with residents’ physician in planning resident care. Periodically reviews and updates comprehensive care plans, ensuring they are interdisciplinary and updated by the Charge Nurse as changes occur. - Works with interdisciplinary team members in developing a discharge plan for individual residents and assists in achieving discharge planning. - Conducts resident rounds to assess and/or supervise nursing care, assess condition of residents, and ensure a safe, clean, and comfortable environment. Assists Charge Nurse with resident care needs and audits documentation. Communicates and acts as a liaison between residents, family, physician, and staff. - Participates in developing and maintaining policy and procedures that govern the clinical services day-to-day operations. Makes written and verbal recommendations to the Director of Clinical Services concerning the operations of the nursing department. - Participates in associate evaluations and associate disciplinary action as required. - Ensures proper transition of nursing reports upon starting and ending shift duty hours. - Completes follow-up investigations and provides, or arranges for, follow-up education related to any medication errors as needed. Reports occupational exposure to blood, bodily fluid, infectious materials, and hazardous chemicals in accordance with community policy. - Ensures assigned work areas (i.e. nurse station, med. cart, medication room, etc.), resident care rooms, and treatment areas are maintained in a clean and sanitary manner. Monitors supplies and places orders as needed. Ensures medication room and medication cart are locked according to regulations. - Follows up on any pharmacy recommendations to assure response and implementation of order changes. - Attends regularly conducted staff meetings as scheduled by the Director, Clinical Services/Nurse Manager and participates regularly in continuing education in-service programs. Attends various committee meetings as required by the Director, Clinical Services. - Completes other duties as assigned.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Under close supervision, drives a large capacity passenger bus to transport residents to activities, errands, and destinations. - Properly operates bus and ensures the safety of all passengers. - Responsible for general maintenance of the vehicle. - High school diploma or General Education Diploma (GED) is required. - Minimum of one year successful experience operating a bus is required. - Prior experience working with seniors preferred. - Must have a valid state driver’s license with a good driving record. CPR training and certification may be required. - Current Class C CDL with no major driving violations for the past three (3) years. Current certification from Office of Superintendent of Public Instruction on bus driver training preferred. CPR training and certification may be required.  Brookdale is an equal opportunity employer and a drug-free workplace.   

Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity. - Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan. - Allows and encourages residents to do as much of their own care as possible. - Documents the delivery of quality care in the resident's clinical record. - Follows infection control and safety policies and guidelines. - Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times. - Maintains a clean, safe, and orderly environment for the residents. - Performs general housekeeping duties as assigned. - Responds promptly and positively to resident requests for assistance, including emergency pull cords. - Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers. - Identifies changes in resident status or needs and communicates to the nurse in a timely manner. - Participates in educational programs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Under the supervision of a professional nurse, provides direct care to residents, which reflect Brookdale’s philosophy and standards of home health care. Assists in meeting the residents' individual needs while treating the resident with respect and dignity. - Assists residents with the activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the resident care/service plan. - Allows and encourages residents to do as much of their own care as possible. - Documents the delivery of quality care in the resident's clinical record. - Follows infection control and safety policies and guidelines. - Implements resident care that is accurately, timely and appropriately documented; maintains confidentiality at all times. - Maintains a clean, safe, and orderly environment for the residents. - Performs general housekeeping duties as assigned. - Responds promptly and positively to resident requests for assistance, including emergency pull cords. - Maintains consistent and concise lines of authority and responsibility with effective communication that promotes a positive working relationship with residents, families, and co-workers. - Identifies changes in resident status or needs and communicates to the nurse in a timely manner. - Participates in educational programs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Under limited supervision, receives walk-in/call-in visitors and uses software systems to identify and contact leads provided by the Business Development Coordinator and current community residents. Effectively explains and demonstrates to prospective residents and their families the benefits of residing and receiving care at the community. Communicates sales and contractual information and closes contract sales to maintain and improve occupancy levels. Solicits assistance of community staff to promote and explain community services, practices, policies, pricing and other information necessary to close the sale. - Routinely reviews software databases to identify and follow-up on leads from all sources. Calls a lead and obtains additional information on personal residential and care needs. Encourages prospective residents and families to make wait list deposits. Maintains long term contact with prospects to encourage continued familiarity. Encourages and promotes visits and tours of community(s). Meets established goals regarding contacts and tours to achieve desired sales goals. Enters updated prospective resident information and status of relationship into the lead management system. - Maintains positive and understanding relationships with current residents and their family. Encourages their positive promotion of community to friends, acquaintances and family. Identifies religious, civic and social groups to which current residents belong to expand referral network. Cultivate leads with current residents through positive interaction and interest in activities and concerns. Follows-up with resident referrals as identified. Explains and promotes the Resident Referral Program to current residents. - Assists in identifying innovative events and methods to increase visitation of targeted groups. Assists in planning, sponsoring, organizing, and executing special events to inform and attract referrals and prospects to visit community. Presents and demonstrates the value and benefits of the community for its residents as appropriate to stimulate interest and sales. - Obtains and maintains knowledge of competitors. Communicates community features to best compete with competitor’s strengths and weaknesses. May visit competitors’ communities to understand how to best refer and market services and products. - Conducts personal tours of communities for prospective residents and family. Schedules meetings with staff department heads as requested or as deemed necessary to effectively convince potential residents of abilities to meet their residential and care needs. Understands needs of potential residents to highlight community features that will satisfy them. - Explains fee structure in a manner that will be most meaningful and that will clearly reflect the benefits of prospective resident’s choices. Explains the physical and financial assessment processes to prospects and coordinates required staff interviews and credit checks. - Closes contractual arrangements. Communicates availability of units and status of waiting lists. Obtains necessary personal information and prepares standard, legal documents required for signature. Communicates pricing structures and service rates. Obtains signatures, required deposits and authorizations for move-ins. - Requests assistance of marketing assistant when appropriate to coordinate needs relating to logistics of new resident moves including such things as transference of keys, furniture move-in coordination, unit preparation, new resident orientation and welcoming, etc. Maintains continued contact to reflect concern and interest for their continued wellbeing and satisfaction after relocation to the community. - May provide input regarding the development of promotional brochures, videos and mailings as used in networking referrals and marketing to prospective residents. - Prepares written reports and communicates status of current success in a clear and concise manner. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Manages the day-to-day clinical services of the community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license.   Brookdale is an equal opportunity employer and a drug-free workplace.  

Participate in on-the-job training experiences for the Health and Wellness Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial and clinical responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Health & Wellness Director role at one of our communities including, but not limited to areas of people management, clinical management, quality care and regulatory oversight when you assume the role of a Health and Wellness Director.

Directs food service operations within the community including all food preparation, dining room operations and dining delivery services. Purchases all food and manages inventory ensuring effective cost controls and vendor service and quality. Ensures the highest nutrition and food quality for the health and pleasure of the residents. Complies with all federal, state and local regulations to ensure sanitary and safe operations. Plans and executes entertaining dining events and themes in conjunction with Activities Director, Marketing Director and other administrative staff to optimize the life and pleasure of the residents. May also cater events as requested by residents or staff. - Hires, trains and manages all supervisory staff for the kitchen, dining room, catering and delivery services. Ensures that supervisors maintain a safe and sanitary environment and provide a caring and pleasurable dining experience for the residents. Coaches supervisors in maintaining appropriate staffing levels and effectively motivating, disciplining and training associates. - Consults with chefs and cooks to develop and maintain pleasing and nutritious menus. Assesses and determines the desires and preferences of the residents regarding food selection and presentation through surveys and daily contact with residents. Ensures preferences are incorporated into the menu and events. Understands the dietary needs of residents and coordinates with dieticians, nursing staff, and care associates to ensure proper selection, preparation and delivery of meals. - Develops department budget including purchasing and staffing expenditures. Approves food orders from company or selected food vendors and ensures a proper level of inventory to meet demand and minimize cost and waste. Routinely monitors budget compliance and recommends changes as needed to maintain operational quality and resident satisfaction. - Encourages the identification of enjoyable ways to encourage socialization and enjoyment of residents through the use of food presentation and events. Improves the décor and condition of dining rooms to ensure a safe and pleasant experience. - Networks with Regional Food Service Directors to improve operations, reduce costs and to obtain new program ideas for creative operations. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Supports the implementation of person centered engagement to meet individual needs and interests of residents living with dementia. - Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits as well as communicate with families regarding residents’ personal needs and successes. - Assists the program manager or coordinator in ensuring programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards. Brookdale is an equal opportunity employer and a drug-free workplace.   

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license.   Brookdale is an equal opportunity employer and a drug-free workplace.  

- Provides transportation to the residents for appointments and errands, such as medical appointments, banking, shopping, worship services, entertainment, and other miscellaneous activities. - Ensures safety of all passengers. - Runs event and community errands as needed. - High school diploma or General Education Diploma (GED). - Prior experience working with seniors preferred. - Must have a valid state driver’s license with a good driving record. CPR training and certification may be required. Brookdale is an equal opportunity employer and a drug-free workplace.   

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission, we know that offering them genuine rewards, and heart filling job satisfaction is the key to our success as a company. As a Sales Manager, you will find opportunities to grow your career in one of the fastest growing industries in today’s market.

- Our Activities Assistants help the coordination, direction and delivery of wellness and recreation programs to meet specific needs of each and all the residents. - You will ensure residents’ lives are maintained to the extent possible by providing programs and events that encourage engagement and social interaction as well as providing hands-on involvement in programs for the majority of your scheduled time. Brookdale is an equal opportunity employer and a drug-free workplace.    

Leader responsible for the community’s daily operations, associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team. Works with sales to drive sales results. Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.   - Is responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary; builds and maintains strong working relationships with management team. - In connection with the district team, develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; reviews and manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards. - Acts as a hands-on leader who supervises, directs, and motivates community staff; provides assistance as needed. Encourages teamwork and collaboration and cultivates an inclusive community culture. Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements. - Attracts, develops, engages, and retains associates in accordance with Company policies. Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates. Analyzes trends in recruiting, turnover, and retention to continually improve community performance. - Builds high degree of resident satisfaction and retention. Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families. Is proactive in solving problems and resolving issues with support from district leaders. Leads efforts to leverage satisfied residents and families to grow community occupancy. Partners with the Resident Council as necessary. Administers resident satisfaction and other surveys and works with district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement. - For assisted living or memory care communities, creates collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents. Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements. Assists in developing and conducting service plan reviews, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents. - Demonstrates a high degree of financial acumen as it relates to community operations; works to meet or exceed budgeted revenue and profitability; and proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations. - Drives sales and marketing efforts in collaboration with community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Engages with prospects who tour the community. Identifies trends and implements approved sales and marketing activities and strategies to maximize revenue (RevPAR). - Identifies and builds positive relationships with local influencers and professionals to raise community profile. Becomes active in social and civic affairs of the local community that align with the Company’s mission. Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate agencies and groups. - Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence. - Enforces current Company policies and procedures. Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

- Our Activities Coordinators plan, develop and implement creative and exciting resident programs to meet the individual needs and interest of the residents within the community as well as through outside trips and events. - Coordinators also ensure specialty programs are scheduled, ensure daily, weekly and monthly calendar of events requirements are met as well as coordinating the transportation of residents to and from events outside the community. - Associates Degree or equivalent with emphasis on recreation, health education or related field required. Brookdale is an equal opportunity employer and a drug-free workplace.  

Assists directors of CCRC’s, retirement communities or assisted living residences with supervision and management on a temporary, extended or as needed basis. May be assigned to a residence during a management vacancy, start up, acquisition, vacations, and leaves of absence or may support a Regional Vice President with a special project, etc. Functions in multiple roles to include supervising, quality assurance, training, regulatory matters and direct resident care as needed. Conducts operations in a manner consistent with value drivers and strategic initiatives to uphold and improve customer satisfaction, associate satisfaction, occupancy, culture, and operational effectiveness. - Assists in the recruitment and retention of qualified staff and in the development and maintenance of a positive and supportive team atmosphere. May interview and recommend hiring qualified associates. - Provides assistance in the areas of marketing, outreach, resident admissions, resident assessments and discharge procedures. - May assist with and/or conduct associate performance reviews. - May assess the training needs for staff, and provide training as needed. - May assist in the resolution of budget discrepancies and variances. - Works to resolve issues identified by residents and/or their family members. - Ensures residence building and grounds are clean, free of trash and litter, and maintained in good repair. May perform routine safety inspections and ensure OSHA regulations for a safe work environment are followed. - May assist healthcare management team to organize, develop, and conduct service plan reviews; supervises the maintenance of resident charts; reviews documentation performed by resident care staff. - Manages subordinate supervisor(s) who supervise resident care, marketing, food service, housekeeping and maintenance staff. Is responsible for the overall direction, coordination, and evaluation of these units. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Supports the implementation of person centered engagement to meet individual needs and interests of residents living with dementia. - Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits as well as communicate with families regarding residents’ personal needs and successes. - Assists the program manager or coordinator in ensuring programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards. Brookdale is an equal opportunity employer and a drug-free workplace.   

Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees.   - Develops standards for organization and supervision of dining services. - Maintains quality dining services within the prescribed budget. - Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals. - Oversees the food preparation and cooking, to ensure meals are prepared per company procedures. - Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed. - Prepares cleaning schedule, production worksheet and staff schedules. - Maintains inventory of food and nonfood items. - Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services. - Develops and directs cost control system; prepares and submits department budget to director. - Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed. - Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control. - Ensures a continuous quality improvement program is in place and appropriate follow-up occurs.   This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Assist in maintaining a physical, social and psychological environment in the best interest of residents. - Monitor and assess residents’ health and wellbeing while administering treatment plans prescribed by a physician. Coordinate with providers and pharmacies to ensure continuity of care. - Nurses also monitor responses to treatment plans and notifies the resident care coordinator or executive director of any issues. - LPN or LVN License Required per state regulations. Brookdale is an equal opportunity employer and a drug-free workplace.  

- Our Activities Assistants help the coordination, direction and delivery of wellness and recreation programs to meet specific needs of each and all the residents. - You will ensure residents’ lives are maintained to the extent possible by providing programs and events that encourage engagement and social interaction as well as providing hands-on involvement in programs for the majority of your scheduled time. Brookdale is an equal opportunity employer and a drug-free workplace.    

- Leader primarily responsible for the business office operations of the community. - Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC). - Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements. - Ensures effective communication with associates, residents, families, vendors and other visitors to the community. - Ensures that residents are properly billed for services provided and leads the timely collection of receivables. - Responsible for overseeing payroll process to ensure that associates are paid correctly. - Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis. Supports an inclusive community culture. - Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis.  Minimum of three years related experience and/or training. Previous managerial and office setting experience preferred. May also directly supervise another department.   Brookdale is an equal opportunity employer and a drug-free workplace.   

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

- Our Activities Coordinators plan, develop and implement creative and exciting resident programs to meet the individual needs and interest of the residents within the community as well as through outside trips and events. - Coordinators also ensure specialty programs are scheduled, ensure daily, weekly and monthly calendar of events requirements are met as well as coordinating the transportation of residents to and from events outside the community. - Associates Degree or equivalent with emphasis on recreation, health education or related field required. Brookdale is an equal opportunity employer and a drug-free workplace.  

Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met.  Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.  Supervises licensed nurses and other direct care staff within the community.  Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director.  Travels within the division as assigned to support management vacancy, start up, vacations, etc. - Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care. - Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.   - Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records. - Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training. - Supervises the maintenance of resident charts and reviews documentation performed by care giving staff. - As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment. - Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments. - Participates in pre-admission screening of prospective new residents.  Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act. - Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale. - Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care. - Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident’s legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart. - Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services. - Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed. - Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through. - Participates in department quality improvement activities. - Assists in keeping the environment safe for associates to reduce the occurrence of Workers’ Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated. - Shares on-call and manager on duty responsibilities/shifts as required.  - Strengthens clinical process within the community until permanent replacement is identified. - Supports other requirements within the division as assigned. This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.

Participate in on-the-job training experiences for the Sales Manager role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with sales and marketing responsibilities within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Sales Manager role at one of our communities.   - Maintains and/or improves upon the occupancy level of the community in accordance with the marketing and business plans. Utilizes established sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals. - Manages the sales process by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about the community’s services and programs. Responds promptly to every telephone call,email, and Internet or in-person inquiry. Completes weekly follow-up calls, letters, and tours as defined by the community marketing plan. - Coordinates and completes all activities needed for a sale and converts deposits to move-ins, including, but not limited to, visiting the prospect’s home, health care providers, or other locations to conduct initial assessments or sales presentations and ensuring that the required forms are completed by the prospect, his/her physician and family prior to the move in. - Keeps management and other key associates abreast of the status of all prospective move-ins. Tracks and records pre-residency steps to facilitate communication. - Coordinates with the business development coordinator/director on a weekly basis regarding business development efforts to meet or exceed the established goals for professional leads asset by the community marketing plan. Contacts local sources including legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, skilled nursing facilities, retirement communities, clergy, medical insurance providers, and other local community contacts that are not part of the business development coordinator/director referral contacts. Manages the business development activities noted above in the absence of business development associates. - Develops and maintains relationships with and generates leads through residents, family, and professional referral sources on a weekly basis. Provides information and conducts presentations about community services and programs, market advantages, availability,and other relevant information to meet the needs of prospective referral sources and community groups. - Effectively manages community inventory and looks for opportunities for increasing revenue and creating other revenue streams. - Represents the community and increases awareness through participation in outside events,professional groups, and community involvement in the local market. Uses relevant community knowledge and research to plan, coordinate, and implement monthly prospect and/or referral source activities and events as specified by management and the community marketing plan. Follows up and executes sales process with all leads from events. - Assists management with resident retention through new resident welcome events, resident referral programs, outside community visits to current hospitalized residents, and other programs as outlined in the marketing plan or by the Regional Sales & Marketing Manager. - Partners with management to develop and execute marketing plans and achieve community occupancy goals. Researches and provides recommendations for content and delivery of brochures, flyers, press releases and other forms of media that promote community services. - Monitors conversion ratios regarding sales performance and business development calls to direct referral sources and collects and analyzes data to prepare weekly and monthly reports. Provides frequent sales performance issue information to management. - Maintains working knowledge of lead management systems and uses them to maximize sales effectiveness. Inputs all sales and marketing activities in a timely manner and according to systems standards. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

- Supports the implementation of person centered engagement to meet individual needs and interests of residents living with dementia. - Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits as well as communicate with families regarding residents’ personal needs and successes. - Assists the program manager or coordinator in ensuring programs are in compliance with state, federal, and other regulations and meet Brookdale’s mission, policies, procedures and standards. Brookdale is an equal opportunity employer and a drug-free workplace.   

Provides assistance to Health and Wellness Directors to manage the day-to-day healthcare operations to ensure resident’s healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. Works within a regional area or market to support multiple communities. Coordinates with the District Director, Clinical Services to determine schedule and visits according to specific community needs. Once inside a community, serves as an assistant to Health & Wellness Director. - Works with community HWD and HWC to manage the health care of residents, including the dissemination of information to families and associates. - Identifies communities where additional clinical resources are necessary. Prioritizes schedule for best use of support within assigned communities. - Participates in pre-admission screening of prospective new residents as needed. As described and allowed in the Nurse Practice Act, assists in assessing the health, functional and psycho-social status of residents. Initiates individualized service plans, and proactively manages care and services for each resident. - Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident’s legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart. - Contributes to the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Resident Care Associates. - Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training. - Supervises the maintenance of resident charts and reviews documentation performed by care giving staff. - Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services. - Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed. - Participates in department quality improvement activities. - Keeps the environment safe for associates to reduce the occurrence of Workers’ Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated. - Supports other requirements within the region as assigned. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.  

Manages the day-to-day clinical services of a more complex community to ensure residents’ healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as residents’ healthcare needs change. Supervises and provides leadership, as well as coaching, to licensed nurses and other direct care staff within the community. May be responsible for leading additional clinical leadership team up to five members. The HWD level for each community is determined based on the total complexity of the role. Complexity criteria include, but are not limited to, factors such as size, type of product lines, medication management regulations, 90-day assessment requirements, multiple licensure requirements, state regulatory complexity, and skilled services requiring an RN.  

- Greets and seats residents and guests in a timely manner, ensuring customer satisfaction. Presents menus to guests in a friendly, professional, and quick manner. - Answers phone, takes to go orders, and responds to questions. - Interacts with guests in the dining room to ensure a positive dining experience. - Cleans and organizes host area, may assist bussers and servers as needed. Brookdale is an equal opportunity employer and a drug-free workplace.  

- Assist in maintaining a physical, social and psychological environment in the best interest of residents. - Monitor and assess residents’ health and wellbeing while administering treatment plans prescribed by a physician. Coordinate with providers and pharmacies to ensure continuity of care. - Nurses also monitor responses to treatment plans and notifies the resident care coordinator or executive director of any issues. - LPN or LVN License Required per state regulations. Brookdale is an equal opportunity employer and a drug-free workplace.  

- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. - Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. - May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.   

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

- Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. - Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. - May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol. Brookdale is an equal opportunity employer and a drug-free workplace.   

- Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. - Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. - Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming the role and responsibilities of a Caregiver or Med Tech/Aide in order to meet the residents’ needs and staffing requirements. - Assists in the supervision of community-based licensed nursing staff, medication technicians/CMA's, and Caregivers and provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training. In addition, they will also manage the associates schedules. - Oversees and manages the continuity and consistency of medication training, pharmacy management and medication supervision and/or administration in the community. Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines. - Shares on call duties as required. - Education as required to obtain state nursing license (LPN/LVN or RN) and a minimum of 1-2 years relevant experience. - LPN or LVN license.   Brookdale is an equal opportunity employer and a drug-free workplace.  

- Caregivers provide direct care to residents, recognize individual needs, encourage independence and treat each senior with respect and dignity. - You will assist residents with activities of daily living, including bathing, dressing, grooming and other personal care needs, as well as help residents with vacuuming, dusting, sweeping, mopping and dishes. - Engage residents in meaningful conversations and provide attentive care. - Based on state regulation, completion of training/certification may be required. Brookdale is an equal opportunity employer and a drug-free workplace.   

- Housekeepers clean floors, dust, remove trash, wet mop, wax and disinfect resident apartments, restrooms and public use spaces. Cleaning can include vacuuming, shampooing and deodorizing carpets, and cleaning surfaces throughout the community. - Respond to resident room emergencies, and log cleaning activities as required. - Housekeepers also interact with residents and guests in a friendly and courteous manner. Brookdale is an equal opportunity employer and a drug-free workplace.   

- Our Activities Assistants help the coordination, direction and delivery of wellness and recreation programs to meet specific needs of each and all the residents. - You will ensure residents’ lives are maintained to the extent possible by providing programs and events that encourage engagement and social interaction as well as providing hands-on involvement in programs for the majority of your scheduled time. Brookdale is an equal opportunity employer and a drug-free workplace.    

- Ensures proper preparation, portioning and serving of food according to standardized recipes and menus. You will use your prior experience with cutting tools, cookware and bakeware, combined with your knowledge of cooking procedures and methods of grilling, baking and boiling as a critical part of your role. - Adheres to all sanitation and food safety standards. Maintains a clean kitchen. - Prepares food in a timely manner at specified meal times Brookdale is an equal opportunity employer and a drug-free workplace.  

- Assist in maintaining a physical, social and psychological environment in the best interest of residents. - Monitor care of residents according to treatment plans prescribed by a physician as well as documenting responses to care plans. - Nurses also administer medications, ensure cleanliness and security of medicine supply room and adhere to company systems, procedures and processes. - LPN or LVN License Required per state regulations. Brookdale is an equal opportunity employer and a drug-free workplace.